HP StorageWorks 8/20q HP StorageWorks 8/20q Fibre Channel Switch Command Line - Page 111

Call Home configuration, Call Home concepts, Call Home requirements

Page 111 highlights

11 Call Home configuration NOTE: The 8/20q Fibre Channel Switch Call Home service provides an e-mail notification capability for the switch. This service has no relationship with the HP Call Home feature, which notifies HP services. This section describes the following topics: • Call Home concepts, page 111 • Configuring the Call Home service, page 114 • Managing the Call Home database, page 115 • Testing a Call Home profile, page 121 • Changing Simple Mail Transfer Protocol servers, page 121 • Clearing the Call Home message queue, page 121 • Resetting the Call Home database, page 122 Call Home concepts The Call Home service improves fabric availability by notifying administrators by e-mail of events that affect switch operation. The Call Home service is active by default and is controlled by the set setup services command. To display the Call Home service status, enter the show setup services command. For a better understanding of the Call Home service, consider the following: • Call Home requirements, page 111 • Call Home messages, page 112 • Technical support interface, page 113 Call Home requirements In addition to enabling the Call Home service, you must also do the following to ensure that e-mail messages can be sent: • Configure the Call Home service. The Call Home service configuration consists of primary and secondary Simple Mail Transfer Protocol (SMTP) server specifications and contact information. You must enable and specify an address and service port for at least one SMTP server. See "Configuring the Call Home service" on page 114. • Configure the Call Home database. The Call Home database allows up to 25 Call Home profiles. Each profile defines the following: • Event severity levels (Alarm, Critical, Warn) that will initiate an e-mail message • E-mail message format and subject • E-mail recipients Having multiple profiles makes it possible to notify different audiences based on any combination of event severity, message format (short or full), or message length. You configure profiles using the profile command in a Callhome Edit session. See "Managing the Call Home database" on page 115. • Ensure that each switch that is to support Call Home e-mail notification has its own Ethernet connection. To test your Call Home service and database configurations, enter the callhome test command. See "Testing a Call Home profile" on page 121. 8/20q Fibre Channel Switch Command Line Interface Guide 111

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8/20q Fibre Channel Switch Command Line Interface Guide
111
11
Call Home configuration
NOTE:
The 8/20q Fibre Channel Switch Call Home service provides an e-mail notification capability for
the switch. This service has no relationship with the HP Call Home feature, which notifies HP services.
This section describes the following topics:
Call Home concepts
, page111
Configuring the Call Home service
, page114
Managing the Call Home database
, page115
Testing a Call Home profile
, page 121
Changing Simple Mail Transfer Protocol servers
, page 121
Clearing the Call Home message queue
, page 121
Resetting the Call Home database
, page 122
Call Home concepts
The Call Home service improves fabric availability by notifying administrators by e-mail of events that
affect switch operation. The Call Home service is active by default and is controlled by the
set setup services
command. To display the Call Home service status, enter the
show setup services
command.
For a better understanding of the Call Home service, consider the following:
Call Home requirements
, page111
Call Home messages
, page112
Technical support interface
, page113
Call Home requirements
In addition to enabling the Call Home service, you must also do the following to ensure that e-mail
messages can be sent:
Configure the Call Home service. The Call Home service configuration consists of primary and
secondary Simple Mail Transfer Protocol (SMTP) server specifications and contact information. You must
enable and specify an address and service port for at least one SMTP server. See ”
Configuring the Call
Home service
” on page114.
Configure the Call Home database. The Call Home database allows up to 25 Call Home profiles. Each
profile defines the following:
Event severity levels (Alarm, Critical, Warn) that will initiate an e-mail message
E-mail message format and subject
E-mail recipients
Having multiple profiles makes it possible to notify different audiences based on any combination of
event severity, message format (short or full), or message length. You configure profiles using the
profile
command in a Callhome Edit session. See ”
Managing the Call Home database
” on
page 115.
Ensure that each switch that is to support Call Home e-mail notification has its own Ethernet connection.
To test your Call Home service and database configurations, enter the
callhome test
command. See
Testing a Call Home profile
” on page 121.