HP StoreEver LTO-4 Ultrium SB1760c HP StorageWorks Tape Blade User Guide (6250 - Page 60

Management and Diagnostic tools

HP BladeSystem Onboard Administrator is the management and diagnostic tool for the Tape Blade

assembly. HP TapeAssure and HP Library & Tapetools provides diagnostic and troubleshooting tools

for the tape drive.

Onboard Administrator

HP BladeSystem Onboard Administrator is the enclosure management processor, subsystem, and

firmware base used to support the HP BladeSystem c

–

Class enclosure and all the managed devices

contained within the enclosure.

Onboard Administrator provides a single point from which to perform basic management tasks on

server blades, Tape Blades or switches within the enclosure. Utilizing this hardwired knowledge,

Onboard Administrator performs initial configuration steps for the enclosure, allows for run-time

management and configuration of the enclosure components, and informs you of problems within the

enclosure through email, SNMP, or the Insight Display.

Please read the

HP BladeSystem Onboard Administrator User Guide

for more information.

HP TapeAssure

HP TapeAssure provides additional management tools for Windows users. It is a customized version

of HP's powerful Command View for Tape Libraries software that is being made available free of

charge with standalone tape drives. It provides valuable information about tape drive and media

utilization, performance and health. If system health is not good, it also advises action to take.

HP strongly recommends installation of TapeAssure. Visit

h

t

tp://w

w

w

.hp

.co

m/go/t

a

pea

s

sur

e

for a

free download. There are two elements to the download:

•

An installation and configuration package that manages the data collection from the tape drive

to the server running Command View

•

The Command View for standalone tape download itself

Detailed installation and operating instructions are provided with the downloads.

HP Library & Tape Tools

HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP

tape drive product. It is available from a link on the CD shipped with your product or as a free

download from the HP web site. It is supported on nearly all major operating systems.

HP recommends installation of Library & Tape Tools, so that it can be quickly accessed at any time.

HP Support will also request that you use Library & Tape Tools should you need to contact them in

the future, so it is a good idea to have it installed.

See

h

t

tp://w

w

w

.hp

.co

m/su

ppo

r

t/t

a

pe

t

oo

ls

for compatibility information, updates and the latest

version of the tool.

Troubleshooting with Library & Tape Tools

1.

When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your system

and ask you to select the one to work with. At this time you can see the HBA configuration of

your server and how your devices are connected.

Troubleshooting

60

Section	Page
Tape Blade	1
About this guide	9
Intended audience	9
Related documentation	9
Document conventions and symbols	9
HP technical support	10
Product warranties	10
Subscription service	10
HP websites	11
Documentation feedback	11
1 Before you start	13
Supported Tape Blades	13
Installation guidelines	13
Partner server blade	14
Onboard Administrator	14
Your HP StorageWorks Tape Blade	14
Using the HP StorageWorks Tape CD-ROM	15
2 Drivers and backup software	17
Install drivers	17
SAS controller driver	17
HP Ultrium Tape driver	18
Installing on Windows	18
Installing on UNIX	19
Installing on IA64	19
Upgrade backup software	19
Enabling encryption	19
3 Installing an HP StorageWorks Tape Blade	21
Before you start	21
Installation with a half-height partner server blade	22
Installation with a full-height partner server blade	27
Powering the Tape Blade on and off	33
Power up	33
Power down	34
4 Verify installation	35
5 Understanding LEDs	37
Tape Blade Chassis LEDs	37
Troubleshooting with Tape Blade LEDs	38
Tape Drive LEDs	38
Troubleshooting with Tape Drive LEDs	40
Encryption LED, HP StorageWorks SB3000c Tape Blades only	41
6 Loading and unloading cartridges and removing Tape Blade	43
Inserting cartridges	43
Removing cartridges	44
Removing the Tape Blade	44
7 Use the correct media	47
Cartridges	47
Data cartridges	47
Cleaning cartridges	48
HP Ultrium WORM data cartridges	48
HP StorageWorks SB3000c Tape Blades and partitioning	49
HP StorageWorks SB3000c and SB1760c Tape Blades and encryption	49
When should I use encryption?	49
How do I enable encryption?	49
When will I be asked to enter the key?	49
What happens if I don't remember the key?	50
Does encryption affect tape drive performance?	50
Does the tape drive encrypt media in an earlier Ultrium format?	50
Where can I get more information?	50
Cleaning the tape drive	50
Write protecting cartridges	51
Handling cartridges	52
Operating and storage environment	52
8 Using HP OBDR	55
Compatibility	55
What does HP OBDR do?	55
Remote disaster recovery (ProLiant servers only)	56
Testing for compatibility	56
Running HP OBDR	56
9 Troubleshooting	59
When the Tape Blade does not power up	59
Management and Diagnostic tools	60
Onboard Administrator	60
HP TapeAssure	60
HP Library & Tape Tools	60
Troubleshooting with Library & Tape Tools	60
Problems with cartridges	61
The cartridge is jammed	61
Emergency reset	62
The drive will not accept the cartridge (or ejects it immediately)	62
Encryption troubleshooting	63
10 Replacing a Tape Blade chassis or tape drive	65
Before you replace a part	65
Replacing the tape drive	65
Remove the tape drive	66
Install the new tape drive	68
Replacing the Tape Blade chassis	71
Remove the Tape Blade	71
Remove the coupler plate, full-height partner servers in a c7000 enclosure only	72
Remove the tape drive	73
Install the replacement chassis	75
Returning the faulty part	79

HP StoreEver LTO-4 Ultrium SB1760c HP StorageWorks Tape Blade User Guide (6250 - Page 60

Management and Diagnostic tools, Onboard Administrator, HP TapeAssure, HP Library & Tape Tools

Page 60 highlights