HP Tango User Guide - Page 78

Network and connection issues, Fix wireless connection

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To clean the cartridges a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software (Windows). c. In the printer software, click Print and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues What do you want to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Restore network settings and reconnect the printer. See Connect using the HP Smart app. ● From the printer control panel, press and hold (the Information button) for at least three seconds to turn on all the button lights, and then press and network test report and network configuration page. at the same time to print the wireless Check the top of the wireless network test report to see if something failed during the test. - See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. - From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer or mobile devices. ● From HP Smart help center, find printer connection help, and then follow onscreen instructions. ● Use an HP online troubleshooting tool to solve your printer issues. See Get help with HP online troubleshooting. 74 Chapter 8 Solve a problem ENWW

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To clean the cartridges
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the printer software. For more information, see
Open the HP printer software (Windows)
.
c.
In the printer software, click
Print
and then click
Maintain Your Printer
to access the printer
toolbox.
d.
Click
Clean Cartridges
on the
Device Services
tab. Follow the onscreen instructions.
Network and connection issues
What do you want to do?
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
●
Restore network settings and reconnect the printer. See
Connect using the HP Smart app
.
●
From the printer control panel, press and hold
(the Information button) for at least three seconds
to turn on all the button lights, and then press
and
at the same time to print the wireless
network test report and network
configuration
page.
Check the top of the wireless network test report to see if something failed during the test.
–
See the
DIAGNOSTICS RESULTS
section for all tests that were performed, to determine whether or
not your printer passed.
–
From the
CURRENT CONFIGURATION
section,
find
out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as your
computer or mobile devices.
●
From HP Smart help center,
find
printer connection help, and then follow onscreen instructions.
●
Use an HP online troubleshooting tool to solve your printer issues. See
Get help with HP online
troubleshooting
.
74
Chapter 8
Solve a problem
ENWW