HP Tango User Guide - Page 82

Ink error status, Printer failure, Contact HP

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Ink error status Edge lighting Ink Door button Light behavior Ink cartridge light Cause and Solution Amber Blinking On for the On On One of the following might have occurred. across the large light cartridge with issue ● A counterfeit or previously used cartridge is installed. bar ● The corresponding cartridge is very low on ink. Try the following solutions to solve the problem. ● If the corresponding cartridge is newly installed, it might be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. ● If the corresponding cartridge is not newly installed, it is very low on ink. Press (the Resume button) to continue printing, and replace the cartridge when the print quality is no longer acceptable. For information about how to replace cartridges, see Replace cartridges. Amber Blinking Blinking for the On Off One of the following might have occurred. across the large light cartridge with issue ● The corresponding cartridge is missing. bar If one of the cartridges is missing, the printer enters single cartridge mode. To exit the single cartridge mode, insert the corresponding cartridge. For more information about the single cartridge mode, see Use single cartridge mode. ● The corresponding cartridge is installed improperly, or still has plastic tape on it. Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace cartridges. Amber On Off across the large light bar Off Off The ink door is open. It must be closed to begin printing. Amber Fast Fast blinking, On Off The carriage inside the printer has stalled. across the blinking alternating on large light bar both cartridges Press (the Cancel button) to cancel the printing job. Open the ink door and make sure the carriage is not obstructed. Move the carriage to the right and close the ink door. If the problem is still not resolved, see Jams and paper-feed issues for more information. Printer failure The large light bar flashes amber quickly. All other lights on the printer are blinking quickly. ● To resolve printer failure, turn the printer off, and then on. If that does not resolve the problem, contact HP for support. For more information, see Contact HP. 78 Chapter 8 Solve a problem ENWW

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Ink error status
Light behavior
Cause and Solution
Edge
lighting
Ink Door
button
Ink cartridge
light
Amber
across the
large light
bar
Blinking
On for the
cartridge with
issue
On
On
One of the following might have occurred.
●
A counterfeit or previously used cartridge is installed.
●
The corresponding cartridge is very low on ink.
Try the following solutions to solve the problem.
●
If the corresponding cartridge is newly installed, it might be
counterfeit or previously used. Refer to the message in the HP
printer software or the HP Smart app for more information.
●
If the corresponding cartridge is not newly installed, it is very low
on ink. Press
(the Resume button) to continue printing, and
replace the cartridge when the print quality is no longer
acceptable. For information about how to replace cartridges, see
Replace cartridges
.
Amber
across the
large light
bar
Blinking
Blinking for the
cartridge with
issue
On
Off
One of the following might have occurred.
●
The corresponding cartridge is missing.
If one of the cartridges is missing, the printer enters single
cartridge mode. To exit the single cartridge mode, insert the
corresponding cartridge. For more information about the single
cartridge mode, see
Use single cartridge mode
.
●
The corresponding cartridge is installed improperly, or still has
plastic tape on it.
Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely. For
more information, see
Replace cartridges
.
Amber
across the
large light
bar
On
Off
Off
Off
The ink door is open. It must be closed to begin printing.
Amber
across the
large light
bar
Fast
blinking
Fast blinking,
alternating on
both cartridges
On
Off
The carriage inside the printer has stalled.
Press
(the Cancel button) to cancel the printing job. Open the ink
door and make sure the carriage is not obstructed. Move the carriage
to the right and close the ink door. If the problem is still not resolved,
see
Jams and paper-feed issues
for more information.
Printer failure
The large light bar
flashes
amber quickly. All other lights on the printer are blinking quickly.
●
To resolve printer failure, turn the printer
off,
and then on. If that does not resolve the problem, contact
HP for support. For more information, see
Contact HP
.
78
Chapter 8
Solve a problem
ENWW