HP Vectra XE310 hp vectra xe310, troubleshooting guide - Page 17

If You Have a Problem The CD-ROM Drive Doesn't Open If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button. 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive's manual eject button Note: The location of the manual eject button may vary. 2 The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the CD. 3 To close the CD-ROM drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely until it is fully functional (for example, when the power comes back on). The Printer Doesn't Work The Printer Will Not Print Have you checked that... The printer is on There is paper in the printer You didn't plug in the printer's parallel data cable (where applicable) when the PC was already on The correct printer driver is installed The printer is configured correctly The parallel port is configured correctly in the PC's Setup program The Printer Prints Garbled Information The correct printer driver is installed The printer's data cables are connected properly How Check the power and data cables are correctly connected. Press the printer's power button. Check the printer's paper tray 1 Shut the PC down, then restart it. 2 Try to print again. Check that the correct printer driver is installed on your PC by clicking on the Start menu, then selecting Settings Printers. Your printer's driver should be displayed in the Printers window. • Click on the Start menu, then select Settings Printers. Right-click on the icon for the printer you want to use and ensure that Set as default is selected and that the printer is set to work online. • If the printer is on your network, you can set it up by browsing for it in Network Neighborhood, clicking on the printer's icon, then clicking on Install in the File menu. • Print out a test page to test the printer. 1 Restart the PC. 2 Press F8 just after the computer powers-on, then select Enter Setup. Check the correct setting is selected under I/O Device Configuration Parallel Port in the Advanced menu. 3 This setting should be Auto (for Windows 98, 2000 and XP). Check that the correct driver is installed on your PC by clicking on the Start menu, then selecting Settings Printers. The driver for your printer should be displayed in the Printers window that appears. Check the cables and, if it still does not work, check the product documentation 17 Troubleshooting Guide