HP Vectra XE310 hp vectra xe310, troubleshooting guide - Page 19

My PC Has an Audio (Sound) Problem If You Have a Problem No Sound When Running Applications Have you checked that... The volume, mute, and balance settings are correct Advanced Troubleshooting The problem is not caused by a hardware conflict. Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels. Conflicts between your audio interface and a peripheral device might be due to the settings of the I/O addresses, IRQ or DMA channel. How Refer to the operating system documentation for more information Check the settings of the audio interface and other accessories in your system. No Sound When Playing a Multimedia or Audio CD Have you checked that... How The volume control on the CD-ROM drive is correctly set Turn up the volume dial on the front of the drive If you are using headphones or speakers: • they are correctly connected • the operating system volume controls are correctly set. The audio cable for the CD-ROM drive is correctly connected to the connector on the system board. • Double-click on the speaker icon on the taskbar, then set the required volume with the volume slider Refer to page 37. The CD-ROM drive and Windows Media Player settings are configured to "Analog" mode To enable your CD-ROM drive in Analog mode (on Windows 2000 or XP) select (Settings) Control Panel from the Start menu. Select System Hardware Device Manager, then click on DVD/CDROM drive and right-click on the device you want to configure. Uncheck the Enable digital CD Audio for this CD-ROM device box, then restart your PC. To change your Windows Media Player settings to Analog mode, open Windows Media Player: Windows 2000 Select Tools Options, then click on CD Audio. Uncheck the Digital Playback box. Click OK. Windows XP Select Tools Options Devices, then select Audio Source Properties. In Playback, check the Analog box. The settings will take effect next time you open Windows Media Player. Note: Analog mode is not the recommended mode. A New Add-On Sound Card Does Not Work Have you checked that... You have disabled the integrated sound features on your PC as required How To disable integrated sound (on Windows 98 and 2000), select Control Panel from the Start menu, then click on Multimedia (or Sounds and Multimedia for Windows 2000). Click on the Audio Device icon, then select the Do not use audio features on this device radio button. 19 Troubleshooting Guide