HP Vectra XE310 hp vectra xe310, troubleshooting guide - Page 22

Memory Test Error, CPU Fan Connector Test Error

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If You Have a Problem Memory Test Error Note: this error is indicated by a series of beeps while the screen remains blank Have you checked that... How The PC's memory modules are installed correctly 1 Disconnect the power cord. 2 Remove the PC's cover (see page 35). 3 Check the memory modules are correctly installed, of the correct type and in the correct sockets. Refer to the HP Vectra XE310 Upgrade Guide (details on page 6). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). The PC's memory modules are working 1 Disconnect the power cord. 2 Remove the PC's cover (see page 35). 3 Replace the memory modules by known working memory modules from the same model of PC. Refer to the HP Vectra XE310 Upgrade Guide (details on page 6) 4 Close the PC, reconnect the power cord and check that the PC boots (starts). Run e-Diagtools. Refer to page 28. Advanced Troubleshooting You are using the latest BIOS for your PC Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/vectrasupport If the problem persists, contact your authorized support provider CPU Fan Connector Test Error Have you checked that... The CPU fan connector is correctly connected If the problem persists, contact your authorized support provider How 1 Switch off the PC. 2 Disconnect the power cord. 3 Remove the PC's cover (see page 35). 4 Check the CPU fan cable is correctly connected. 5 Replace the cover and restart the PC. 22 Troubleshooting Guide

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If You Have a Problem
22 Troubleshooting Guide
Memory Test Error
Note: this error is indicated by a series of beeps while the screen remains blank
Have you checked that...
How
The PC’s memory modules are installed correctly
±
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 35).
3
Check the memory modules are correctly installed, of the correct type
and in the correct sockets. Refer to the
HP Vectra XE310 Upgrade
Guide
(details on page 6).
4
Close the PC, reconnect the power cord and check that the PC boots
(starts).
The PC’s memory modules are working
±
1
Disconnect the power cord.
2
Remove the PC’s cover (see page 35).
3
Replace the memory modules by known working memory modules
from the same model of PC. Refer to the
HP Vectra XE310 Upgrade
Guide
(details on page 6)
4
Close the PC, reconnect the power cord and check that the PC boots
(starts).
±
Run e-Diagtools. Refer to page 28.
Advanced Troubleshooting
You are using the latest BIOS for your PC
±
Download the latest BIOS and instructions for its installation from HP’s
Web at:
www.hp.com/go/vectrasupport
If the problem persists, contact your authorized support provider
CPU Fan Connector Test Error
Have you checked that...
How
The CPU fan connector is correctly connected
±
1
Switch off the PC.
2
Disconnect the power cord.
3
Remove the PC’s cover (see page 35).
4
Check the CPU fan cable is correctly connected.
5
Replace the cover and restart the PC.
If the problem persists, contact your authorized support provider