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HP X510 HP StorageWorks Data Vault - User Guide - Page 250

Uninterruptible Power Supply is not Supported, The Firewall is Blocking the Connection

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HP Data Vault User's Guide UNINTERRUPTIBLE POWER SUPPLY IS NOT SUPPORTED The HP Data Vault does not support active Uninterruptible Power Supply (UPS). Using the USB cable to allow the UPS to communicate with the HP Data Vault, can cause a wide range of false errors. Using the UPS in a passive mode (USB cable not attached) does not appear to cause any false error reporting. THE FIREWALL IS BLOCKING THE CONNECTION If using a firewall program, configure it to allow any HP Data Vault or Windows Home Server applications. For instructions to unblock, see the software vendor's documentation. What do Firewall Blocking Messages Mean? Firewalls block certain types of communications between network devices. This helps protect your data from hackers, viruses, spyware, and Trojan horse software. The computer might have one or more firewall programs installed. For example, if the latest version of the Microsoft Windows XP operating system is installed, the computer may be using the Windows XP Firewall. The HP Data Vault comes with software applications that must communicate over the network. Sometimes these programs are blocked by a firewall. When this happens, security alerts pop up on the computer screen. Security alerts usually have a list of possible options. The particular messages or alerts displayed depend on the vender. For example, the alert might offer the following options: • Keep Blocking • Unblock • Defer the choice and be reminded later If a security alert dialog box for an HP Data Vault application or the Windows Home Server is displayed by the firewall, click Unblock or Allow to permit the application to execute. It is safe to unblock the communications because no connection or communication with the Internet is enabled, only those between the server and its software applications. After unblocking an application, if any software is reinstalled, moved to a new disk location, or if the application is deleted from the exception list using the Windows XP Security Center control panel, communications between that software and the server may once again be blocked by the firewall. Configure your firewall to allow any HP Data Vault or Windows Home Server applications. UPDATE YOUR FIREWALL'S TRUSTED PROGRAM LIST The Software Installation Disc installs several programs that enable your computer to communicate with the HP Data Vault over your network. Software firewalls installed on your 244

Section	Page
Welcome to the HP Data Vault	7
Chapter 2. Set up and Installation	9
What's in the Box?	9
The Server at a Glance	9
Find a Home for Your Server	11
Server Location	11
Network Requirements	11
Supported Operating Systems	12
Wireless Support	13
Turn on the Server	13
Install the Software	15
Update Your Firewall's Trusted Program List	15
Install Software on the First PC	26
Install Software on Additional PCs	34
Install the Software on a Mac	37
Troubleshooting a Mac Connection to the Server	38
Uninstall the Software	45
Uninstall the PC Client Software	45
Uninstall the Mac Client Software	45
HP Software Updates	46
HP Update Settings	46
Update and Roll Back the Server	48
Update and Roll Back Client PCs	52
Update and Roll Back Mac Clients	57
Chapter 3. Start Using Your Server	61
Guided Tour	61
HP Home Page	61
Windows Home Server Console	63
Open the Windows Home Server Console	63
The Server Tour	63
The Windows Home Server Tabs	64
First Steps	65
PC Backup and Restore	65
Mac Time Machine Backup	66
Using Shared Folders	69
Enable Guest Account or Set up User Accounts	72
Configure Remote Access	75
Secure your Server from Intruders	77
Add Shared Folders to Network Places	81
Install HP Add-ins for Windows Home Server	83
Register Your Server	84
Configure Server Settings	84
Power Settings	84
HP Update Settings	85
Notification Settings	87
LED Settings	88
Hardware Information	89
Support Information	91
Getting Help for Using Your Server	91
Chapter 4. HP Media Collector	95
About HP Media Collector	95
Configuring Media Collector	97
Configuring Media Collector General Settings	97
Configuring Media Collector for Photos	97
Configuring Media Collector for Music	100
Configure Media Collector for Videos	103
Media Collector Status	104
HP Media Collector Troubleshooting	104
Chapter 5. HP Video Converter	109
Configure Video Converter	109
Video Converter Status	115
Troubleshooting and FAQs	116
Examples of Video Converter Profiles	116
Using Media Collector with Video Converter	118
Converting Non-Copy Protected DVDs	118
Giving Users Access to the Converted Videos Folder	119
Enabling Converted Videos for TwonkyMedia	120
Supported Video Formats	120
Video Conversion Fails	121
Network Bandwidth	122
Chapter 6. Media Streaming	123
About Streaming Media	123
In-home Streaming	124
Web/iPhone Streaming	127
TwonkyMedia for Media Sharing	131
About TwonkyMedia	131
Configure TwonkyMedia for Streaming Media	134
Troubleshooting and FAQs	135
TwonkyMedia: Disabling Media Sharing Folders Still Streams to DMA	135
Server for iTunes	136
Settings for iTunes	136
Troubleshooting and FAQs	137
iTunes Frequently Asked Questions	137
Why can I Play and Stream DRM Content my Home Computer But Not Stream it From my Server?	137
HP Media Streamer	138
About the HP Media Streamer	138
HP Media Streamer Music Page	139
HP Media Streamer Photos Page	145
HP Media Streamer Videos Page	149
Troubleshooting and FAQs	155
Media Streamer, Does Not Load	155
Media Streamer, How To Use The Buttons in the Player Pane	155
No Music To Stream	159
Starting Multiple M4A Files Ss Music and Additional Files Do Not Transcode	160
Remote Media Streaming, Animated Gif Files do not Display Until the File is Selected	160
Remote Media Streaming, Audio Files Are Truncated on a Slow Connection	160
Streaming Media to a Device	160
Why does the server show up twice on my DMA list?	160
Media Files (Audio/Video) of Supported Format Aren't Seen by Device.	161
My Files Do Not Show Up on My DMA	161
Why do I see duplicate songs, pictures, or videos on my DMA list?	163
Windows Media Connect 2.0 and TwonkyMedia Comparison	164
Chapter 7. HP Photo Publisher and HP Photo Viewer	169
HP Photo Publisher	169
About HP Photo Publisher	169
Log on to HP Photo Publisher	170
Log on to Photo Sharing Site	172
Facebook Logon	172
Flickr Log On Page	173
Picasa Logon	176
Snapfish Logon	176
Select Existing Album or Create an Album	177
Select Photos	178
Server Continues Uploading	179
Troubleshooting HP Photo Publisher	181
Photo Publisher, Flickr “frob” Error	181
Photo Publisher, flickr Photo Upload Fails	182
Photo Publisher, How to Add Additional Photos to An Album	183
Photo Publisher, Upload Error Message \	191
Photo Publisher, Using Back Button Unable to Select Photos	192
HP Photo Viewer	193
HP Photo Viewer Home Page	193
HP Photo Viewer Slideshow	194
Select Existing Album or Create an Album	199
Select Photos	199
Troubleshooting HP Photo Viewer	201
Firefox Certification Needed to Access HP Photo Viewer	201
Launching HP Photo Viewer in Firefox After Browser Crash Gives Error Message	203
Photo Viewer Slideshow Caption Tool Tip does not Refresh	203
HP Photo Viewer Album Missing Photos	205
Chapter 8. Backup, Restore, and Recover	209
Choose a Backup Strategy	209
PC Backup, Restore, and Recover	210
PC Backup and Restore	210
Restore an Entire PC Hard Drive	211
Mac Backup and Recover	211
Mac Time Machine Backup	211
Recover an Entire Mac Hard Drive	215
Server Backup, Recover, and Reset	217
Back up Server to a Device	217
Server Recovery and Factory Reset	219
Chapter 9. Server Storage	225
Expand Server Storage	225
Internal SATA Drives	225
Add an Internal SATA Drive	225
Remove an Internal SATA Drive	227
USB Drives, eSATA Drives, and Port Multipliers	230
Add and Remove an External USB Drive, eSATA Drive, or SATA Port Multiplier	230
Detach and Reattach a USB Drive	231
A USB Drive Accidentally Detaches from the Server	233
Add and Remove Drives from Server Storage	235
Replace the System Drive	236
Chapter 10. Network and Firewall	241
Network Connection Issues	241
Network Health	245
Check that the Router is Correctly Configured for DHCP	246
Check the Network is Set Up Properly for TCP/IP	246
Check the Network NetBIOS Properties	247
Network Frequently Asked Questions	248
What are Optimum Data Throughput Speeds for Different Network Interfaces?	249
The First Backup is Taking a Long Time	249
Uninterruptible Power Supply is not Supported	250
The Firewall is Blocking the Connection	250
Update Your Firewall's Trusted Program List	250
Chapter 11. Errors and Lights	263
Server is Unresponsive	263
Power Indicator is Off	264
Light-Bar Breathing Aqua White	264
Health Light is Red	264
Light-Bar is Red	265
Hardware Warning Messages	265
File Transfer Failure	267
Health Indicator Codes	267
Network Connection Light is Off	268
Network Connection Light Blinking Aqua White	269
Server Not Showing Up on Your DMR	269
Windows Home Server Frequently Asked Questions	270
Hubs and Network Health Light	271
Chapter 12. Product Information	273
Product Specifications	273
Regulatory Statements	277
WM-DRM 10 Licensed Technology	281
Limited Warranty and Technical Support Statement	281
HP Data Vault 3.0 Update Read me	285
Chapter 13. Licenses, Copyrights and Notices for Open Source Components	289
Copyrights	289
Firefly: GPL License	289
ImageMagick: Compatible with GPL	294
MiscUtil.dll: MiscUtil	297
Sample Code: WPF Calculator	298
Libsmbclient.dylib From SAMBA 3.0.38 GPLv2	298
Sqlite-dotnet2: Public Domain License	303
Tftpd32 Artistic License	304
PacketVideo	305
Yahoo ASTRA Components for Flash: BSD License	305
1. Definitions.	306
2. Source Code License.	308
2.1. The Initial Developer Grant.	308
2.2. Contributor Grant.	308
3. Distribution Obligations.	309
3.1. Application of License.	309
3.2. Availability of Source Code.	309
3.3. Description of Modifications.	309
3.4. Intellectual Property Matters	309
(a) Third Party Claims	309
(b) Contributor APIs	310
(c) Representations.	310
3.5. Required Notices.	310
3.6. Distribution of Executable Versions.	310
3.7. Larger Works.	310
4. Inability to Comply Due to Statute or Regulation.	310
5. Application of this License.	311
6. Versions of the License.	311
6.1. New Versions	311
6.2. Effect of New Versions	311
6.3. Derivative Works	311
7. Disclaimer of warranty	311
8. Termination	311
9. Limitation of liability	312
10. U.S. government end users	312
11. Miscellaneous	312
12. Responsibility for claims	313
13. Multiple-licensed code	313
Exhibit A - Mozilla Public License.	313
PureMVC Framework: Creative Commons Attribution License 3.0	313
ScaleFilter: Software License Agreement (BSD License)	314
Glossary	319

Match case Limit results 1 per page

HP Data Vault User's Guide

NINTERRUPTIBLE

OWER

UPPLY IS NOT

UPPORTED

The HP Data Vault does not support active Uninterruptible Power Supply (UPS). Using the USB

cable to allow the UPS to communicate with the HP Data Vault, can cause a wide range of false

errors. Using the UPS in a passive mode (USB cable not attached) does not appear to cause any

false error reporting.

IREWALL IS

LOCKING THE

ONNECTION

If using a firewall program, configure it to allow any HP Data Vault or Windows Home Server

applications.

For instructions to unblock, see the software vendor's documentation.

What do Firewall Blocking Messages Mean?

Firewalls block certain types of communications between network devices. This helps protect your

data from hackers, viruses, spyware, and Trojan horse software. The computer might have one or

more firewall programs installed. For example, if the latest version of the Microsoft Windows XP

operating system is installed, the computer may be using the Windows XP Firewall.

The HP Data Vault comes with software applications that must communicate over the network.

Sometimes these programs are blocked by a firewall. When this happens, security alerts pop up on

the computer screen.

Security alerts usually have a list of possible options. The particular messages or alerts displayed

depend on the vender.

For example, the alert might offer the following options:

•

Keep Blocking

•

Unblock

•

Defer the choice and be reminded later

If a security alert dialog box for an HP Data Vault application or the Windows Home Server is

displayed by the firewall, click Unblock or Allow to permit the application to execute. It is safe to

unblock the communications because no connection or communication with the Internet is

enabled, only those between the server and its software applications. After unblocking an

application, if any software is reinstalled, moved to a new disk location, or if the application is

deleted from the exception list using the Windows XP Security Center control panel,

communications between that software and the server may once again be blocked by the firewall.

Configure your firewall to allow any HP Data Vault or Windows Home Server applications.

PDATE

OUR

IREWALL

RUSTED

ROGRAM

IST

The Software Installation Disc installs several programs that enable your computer to

communicate with the HP Data Vault over your network. Software firewalls installed on your

244