HP XM600 hp kayak xm600 series 2, hp brio ba410 pcs, hp e-diagtools versions 3 - Page 43

Use of the VCA, VCA Availability, supporting HP Vectra, Kayak and Brio PCs.

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8 Virtual Call Assistant The Virtual Call Assistant Use of the VCA The Virtual Call Assistant is intended to be installed and used by Helpdesk personnel supporting HP Vectra, Kayak and Brio PCs. Typically, the user of the remote PC will call the Helpdesk to report a PC malfunction or to report the presence of a warning signal from the PC. During this initial call, the buzzer signal can be recorded via the DynaMetric decoder unit and quickly analyzed by the VCA software. The VCA provides immediate and accurate diagnostic information available at the Helpdesk/Support location, often eliminating the need for the support personnel to visit the remote site unprepared, or to rely on an uncertain verbal report. VCA Availability You should check the e-DiagTools home page for the availability of a released version of the VCA. The e-DiagTools home page is located at: www.hp.com/desktops/diagtools 41

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8
Virtual Call Assistant
The Virtual Call Assistant
Use of the VCA
The Virtual Call Assistant is intended to be installed and used by Helpdesk personnel
supporting HP Vectra, Kayak and Brio PCs.
Typically, the user of the remote PC will call the Helpdesk to report a PC malfunction
or to report the presence of a warning signal from the PC. During this initial call, the
buzzer signal can be recorded via the DynaMetric decoder unit and quickly analyzed
by the VCA software. The VCA provides immediate and accurate diagnostic
information available at the Helpdesk/Support location, often eliminating the need for
the support personnel to visit the remote site unprepared, or to rely on an uncertain
verbal report.
VCA Availability
You should check the e-DiagTools home page for the availability of a released version
of the VCA. The e-DiagTools home page is located at:
www.hp.com/desktops/diagtools