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Overview, Acronyms in this Guide

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1 Introduction Overview Overview This Administration Guide covers e-DiagTools versions 3.0 and 3.01. It is targeted at IT/MIS personnel having responsibility for system administration and end-user support. The Guide explains how to configure the HP e-DiagTools diagnostics solution in order to obtain optimal e-support capabilities. It describes the software tools associated with e-DiagTools. These provide a structure for control and use of the e-DiagTools core tests on remote PCs. The Guide describes the remote capabilities of e-DiagTools, with details on how to execute e-DiagTools on managed PC's from TopTools Device Manager. It shows how to configure your remote PCs to produce a Support Ticket and send it via SMTP-based e-mail to your own help-desk or your Authorized Support Provider. The remote configuration of e-DiagTools Start-up and Internet options from TopTools Device Manager requires Device Manager 5.0 or higher on the TopTools server. In addition it requires TopTools Agent 5.0 or higher on the client PC. Acronyms in this Guide The following acronyms are used occasionally in the text, particularly where the full term has already been used in close proximity to the example: ASP Authorized Support Provider BIOS Basic Input/Output System DHCP Dynamic Host Configuration Protocol RMDB Revision Management DataBase UPM Utility Partition Manager 4

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1
Introduction
Overview
4
Overview
This Administration Guide covers e-DiagTools versions 3.0 and 3.01. It is targeted
at IT/MIS personnel having responsibility for system administration and end-user
support.
The Guide explains how to configure the HP e-DiagTools diagnostics solution in
order to obtain optimal e-support capabilities.
It describes the software tools associated with e-DiagTools. These provide a
structure for control and use of the e-DiagTools core tests on remote PCs.
The Guide describes the remote capabilities of e-DiagTools, with details on how to
execute e-DiagTools on managed PC’s from TopTools Device Manager. It shows
how to configure your remote PCs to produce a Support Ticket and send it via
SMTP-based e-mail to your own help-desk or your Authorized Support Provider.
The remote configuration of e-DiagTools Start-up and Internet options from
TopTools Device Manager requires Device Manager 5.0 or higher on the TopTools
server. In addition it requires TopTools Agent 5.0 or higher on the client PC.
Acronyms in this Guide
The following acronyms are used occasionally in the text, particularly where the
full term has already been used in close proximity to the example:
ASP
Authorized Support Provider
BIOS
Basic Input/Output System
DH
DH
DH
DHCP
Dynamic Host Configuration Protocol
RMDB
Revision Management DataBase
UPM
Utility Partition Manager