HP Xw6400 HP xw6400 Workstation - Service and Technical Reference Guide
HP Xw6400 - Workstation - 4 GB RAM Manual
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- HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 1
HP xw6400 Workstation Service and Technical Reference Guide - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 2
. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Trademark Credits The HP Invent logo is a trademark of HewlettPackard Company in the U.S. and other countries. Microsoft and Windows are - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 3
Windows XP Professional and Vista Business 17 Language selection 17 Creating recovery disks 17 Installing or upgrading device drivers 18 Linux-preinstalled workstations 18 Starting up the Linux operating system 18 Restoring the Linux operating system 18 Downloading the latest HP driver - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 4
Setup (F10) Utility ...25 BIOS ROM ...26 Using the Computer Setup (F10) Utility 26 Computer Setup (F10) Utility menu 27 Desktop management ...35 Initial configuration and deployment 35 Remote system installation 35 Updating and managing software 36 HP Client Manager Software 36 Altiris Client - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 5
HP support website 41 Building blocks and partners 41 Asset tracking and security 42 Password security 43 Establishing a setup password using the Computer Setup (F10) Utility 43 Establishing a power-on password using workstation setup 44 Entering a power-on password 44 Entering a Setup - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 6
...77 PCI Express removal 78 PCI installation 79 PCI Express installation 80 Front PCI card guide and fan removal (optional 81 Battery ...83 Power connections to drives 83 Optical drive ...84 Replacing optical drive data cable 86 Diskette drive (optional) ...86 Hard drive ...88 vi ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 7
91 Removing the CPU heatsink 91 Replacing the CPU heatsink 92 Processor ...94 Removing the processor 94 Replacing the processor 95 System board ...96 Removing the system board 96 Replacing the system board 97 Product recycling ...97 5 System diagnostics and troubleshooting E-Support ...99 Help - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 8
memory problems 119 Solving processor problems 120 Solving CD-ROM and DVD problems 120 Solving Internet access problems 121 Advanced error reporting ...122 Error reporting control ...122 Error classes ...123 POST and error messages ...123 Appendix A Appendix A - SAS devices Supported SAS RAID - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 9
...177 Appendix I Appendix I- Configuring SATA and PATA optical disk drives Drive detection and assignment sequence 181 Workstation SATA port configuration rules 181 HP w9400 Workstation BIOS configuration 181 HP xw8400/xw6400/xw4400 Workstation SATA configuration mode settings 181 ENWW ix - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 10
x ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 11
1 Product overview This chapter presents an overview of the hardware components of the HP xw6400 Workstation. ● Product features on page 2 ● Product specifications on page 6 ● ENERGY STAR on page 14 ENWW 1 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 12
view Item Description Item Description 1 CPU heatsinks 9 Speaker 2 Memory module 10 PCI Express graphics card 3 Power supply 11 Hard drive 4 Top cover 12 Side access panel 5 Optical drive 13 Processors 6 Front bezel 14 System fans 7 Chassis 15 Memory fan 8 System board 2 Chapter - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 13
components The following image shows a typical HP xw6400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Symbol Description 1 Optical drive Item Symbol Description 7 Power button 2 Optical drive activity light 8 Hard - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 14
(light 15 Power cord connector blue) 8 Graphics adapter 16 Built-In Self Test (BIST) LED * The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. Serial number and COA label location Each workstation has two unique - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 15
service for assistance. Systems preinstalled with Microsoft® Windows® XP also have a certificate of authentication (COA) label 2. Figure 1-4 Serial number and COA label location ENWW Product features 5 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 16
Power supply description Table 1-5 Power supply source voltages Source voltage Description +3.3V PCI, MCH, ICH5, PXH, LAN, SATA, and SAS hard drives, and on-board logic +5V Storage (disk, optical, diskette), PCI, audio, USB, input to on-board regulator, and on-board logic +12V-B PCI, fans - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 17
V12N -10.9 V -13.2 V 5.08 VSB 4.8 V 5.25 V Table 1-7 Power supply current Current Minimum Operating 3.3 V 0 A 0.5 A 5.1 V 0 A 0.5 A WARNING! Do not exceed 110 W of combined power on 5 V and 3.3-V outputs. Do not exceed 552 W of combined power on the 12-V (CPU0/CPU1/B/D) outputs. Do - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 18
S3) (Instantly available PC) < 7W Power consumption and cooling The following table lists the power consumption for a typical configuration based on primary power consumptions: ● Processors (2 x 2.66 GHz ● Memory (1 x 1 GB 667 MHz) ● Graphics (FX1500) ● Hard drives (2 x 80 GB SATA ● Optical drive - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 19
. System fans The workstation includes two rear system fans, one memory fan, one CPU heatsink fan for each processor, and one power supply fan. An optional front system fan is available for special considerations. Resetting the power supply If an overload triggers the power supply overload - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 20
Power supply description Table 1-11 Power supply source voltages Source voltage Description +3.3V PCI, MCH, ICH5, PXH, LAN, SATA, and SAS hard drives, and onboard logic +5V Storage (disk, optical, diskette), PCI, audio, USB, input to on-board regulator, and on-board logic +12V-B PCI, fans - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 21
in ES mode -suspend to RAM (S3) (Instantly available PC) < 7 W Power consumption and cooling The following table lists the power consumption for a typical configuration based on primary power consumptions: ● Processors (2 x 2.66 GHz ● Memory (4 x 1 GB 667 MHz) ENWW Product specifications 11 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 22
saving features, see your operating system documentation. System fans The workstation includes two rear system fans, one memory fan, one CPU heatsink fan for each processor, and one power supply fan. An optional front system fan is available for special considerations. 12 Chapter 1 Product overview - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 23
triggers the power supply overload protection, all power is immediately disconnected. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload and fix the problem. 3. Reconnect the power cord and reboot the workstation. Environmental specifications This - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 24
cards, processor, and memory) must not exceed the maximum ratings of the system power supply. See Power supply specifications on page 8 for details. ** Includes 55W maximum from the system board connector, and 75 W maximum from the auxiliary graphics power connector. NOTE: The primary graphics card - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 25
NOTE: Using the ENERGY STAR Save Monitor feature with non-ENERGY STAR-compliant monitors might cause video distortion when the Energy Save timeout occurs. ENWW ENERGY STAR 15 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 26
16 Chapter 1 Product overview ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 27
. Powering off your workstation during the installation process might damage the software that runs the system. Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional and Vista Business - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 28
program enables you to enter your password, network, graphics, time, and keyboard settings for your workstation. CAUTION: After the automatic installation has begun, do not power down your workstation until the process is complete. Powering down your workstation during the installation process might - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 29
now... Upgrading device drivers To upgrade a Linux device driver, see http://www.hp.com/go/workstationsupport. Linux-enabled workstations Linux-enabled workstations are not preinstalled with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 30
workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 31
Under the Call HP heading, click Technical support after you buy. NOTE: Before calling HP to order the software, be sure to have the serial number of your workstation available. See Serial number and COA label location on page 4 for details. Restoring the Microsoft Windows XP operating system Your - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 32
menu. c. Select Power-On Options. d. Ensure that the F11 prompt is set to Displayed. e. Ensure that Factory Recovery Boot Support is set to Enabled. f. Reboot the workstation and press F11 when prompted. 3. Select Recover PC's factory installed operating system, drivers, utilities, and applications - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 33
menu, choose Recover PC to a specific point in time and follow the instructions. Protecting the software HP Restore Plus CD set can be obtained through product support on http://www.hp.com/support. NOTE: Before calling HP to order the software, be sure to have the serial number of your workstation - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 34
24 Chapter 2 Installing or restoring the operating system ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 35
passwords and other security features. ● Establish and manage energy-saving time-outs (not supported for Linux platforms). ● Modify or restore factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 36
Firmware Hub (or Firmware Hub-compatible) part. The runtime portion of the BIOS resides in a 96-Kb block from E8000h to FFFFFh (approximation). Advanced Configuration and Power Interface (ACPI) code and data take about 128 Kb below TOLM (top of low memory, last RAM address below 4 GB). Using the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 37
● Chassis Serial Number ● Asset Tracking Number ● Boot Block Date Displays copyright information. Enables you to set system time and date. Enables you to flash (update) system BIOS using any supported removable mass storage device (CD-ROM, USB drive, floppy). Save to Removable Media Saves the system - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 38
Not Installed. Default Values Enables you to set the default values for , SAS, and SATA devices. Translation Mode (SATA disks only) Enables you to select the to allow BIOS to automatically determine the translation mode used to configure a previously formatted SAS, SATA, or USB mass storage device. - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 39
transfer speed. SATA Emulation Sets the SATA emulation mode with the following options: ● RAID + AHCI-Both the RAID and AHCI OPROMs execute. This emulation mode offers the best performance and most functionality. ● Separate IDE Controller-Offers standard SATA supports (four ports only). ● Combined - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 40
. If disabled, the BIOS will only prompt for a password after power-on. Device Security Makes the following devices available or unavailable to the system: ● Serial port ● Parallel port ● All USB ports ● Front USB ports ● System audio ● Controller security ● SATA controller security ● IEEE 1394 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 41
the operating system puts a processor in idle mode, this reduces its power consumption ACPI S3 Support Enables the suspend-to-RAM state. This option is mostly for troubleshooting purposes; the operating system will never enter S3 if one of its drivers does not support that state. Enabled by default - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 42
Hardware Power Management SATA Power Management Allows you to enable or disable SATA power management. This option still works when the controller is in AHCI/RAID mode. Thermal Fan Idle Mode This setting changes the minimum fan speed. The fans are still automatically controlled. Advanced Power - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 43
if you do not enter the Setup password. BIOS PowerOn Allows you to disable or specify a weekday and time for BIOS power-on. Limit CPUID Maximum value to 3 (enable/disable) This option tells the processors not to report their full capabilities using the CPUID instruction. Useful for legacy systems - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 44
BIOS and causes a reboot. NMI and Machine-Check Error are handled by the operating system and cause a crash. Device Options Num Lock State at Power-On Sets other devices. SATA RAID Option ROM Download (enable/disable PCI devices. Do not enable this setting unless instructed to do so by the PCI - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 45
software, or drivers To initiate a remote system installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the onscreen instructions to continue the process. The default boot order is a BIOS configuration setting that can be - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 46
reporting of business-critical details such as machines with thermal warnings, memory alerts, and more ● Remote updating of system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuring the system BIOS settings For more information on the HP Client Manager - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 47
's Choice Subscriber's Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and driver and support alerts and notifications. Subscriber's Choice Driver and Support Alerts/Notifications will deliver emails notifying you - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 48
of the workstation. Should you need or want to upgrade the ROM, you can: ● Order an upgraded ROMPaq diskette from HP. ● Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/ support/files. NOTE: For maximum ROM protection, be sure to establish a setup password. The - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 49
a USB device such as an HP Drive Key. To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, see http://www.hp.com/go/easydeploy. Copying to a single workstation CAUTION: A setup configuration is model-specific - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 50
. Follow the instructions on the screen to create the configuration diskette. 7. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://www.hp.com/support/files and enter the model number of the workstation. 8. On - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 51
and installing the latest support software easier. You can download the software from http://www.hp.com/support. This website contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation. Building blocks and - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 52
Infrared Prevents transfer of data through the Interface Control integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered. This can apply to both initial system startup - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 53
to log in to all network systems to perform maintenance without having to know the power-on password. NOTE: System Software Manager and HP Client Manager Software allow remote management of Setup Passwords and other BIOS settings in a networked environment. For more information, see http:// www - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 54
a power-on password is set, the Computer Setup (F10) Utility presents Password Options under the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot. When Network Server Mode is disabled, the password must be entered each time the workstation is powered - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 55
the screen. 4. Press Enter. The new password takes effect the next time you turn on the workstation. NOTE: See a National keyboard delimiter characters on page 45 for information about the alternate delimiter characters. The power-on password and setup password can also be changed using the Security - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 56
-Herzegovina, Croatia, Slovenia, and Yugoslavia. Delimiter / / / / . / / Clearing passwords If you forget your password, you cannot access the workstation. See the section on resetting the password jumper for instructions on clearing passwords. Hood sensor (smart cover sensor) The optional hood - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 57
cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. Locking the hood lock (Smart cover lock): 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 58
lock, you will need a FailSafe Key to open the workstation side access panel. You will need the key in any of the following circumstances: ● Power outage ● Startup failure ● PC component failure (such as processor or power supply) ● Forgotten password CAUTION: The side access panel FailSafe Key is - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 59
Warranty for ECC memory modules enables you to replace these modules, free of charge, before the modules actually fail. ECC memory modules are optional on selected HP systems. Thermal sensor There are multiple sensors on your workstation: ● One per processor ● One on power supply ● Two for the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 60
50 Chapter 3 System management ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 61
accessible at all times. - Disconnect power from the equipment by unplugging the power cord from the electrical outlet. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 62
or replacing a processor: - Installing a processor incorrectly can damage the system board. Have an HP authorized reseller or service provider install the processor. If you plan to install it yourself, read all of the instructions carefully before you begin. - Failure to follow the workstation - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 63
, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. on the grounding mat or workstation. ● Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with most ENWW Service considerations 53 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 64
parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Disconnect power ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm hard tie to ground ● Field service kits ● Static awareness labels ● Wrist replacement procedures ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 65
cell battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery removal and replacement, see the Battery on page 83. WARNING! This workstation contains a lithium battery. There is a risk of - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 66
workstation components are customer-serviceable. See http://www.hp.com/go/selfrepair/ for more information. Table 4-3 Customer Self-Repair components Item Component Customer Self-Repair 1 System board Optional 2 Power supply Optional 3 Heatsink plus fan Optional 4 System processor - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 67
and sockets on the HP xw6400 Workstation. Figure 4-1 System board identification Table 4-4 System board components No. Component No. Component 1 Solenoid hood lock 13 Clear CMOS button 2 Memory sockets 14 Optical drives 3 Main power 15 Diskette drive 4 Upper rear chassis fan 16 HDD LED - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 68
power 17 Password jumper 29 6 Processor 1 18 Crisis recovery jumper 30 7 Processor 1 fan 19 Front chassis fan 31 8 Processor 2 20 Front control panel 32 9 Lower rear chassis fan 21 Front USB 33 10 Processor 2 fan 22 Serial ATA (SATA) 34 11 Battery 23 Internal USB 35 12 Memory - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 69
HP xw6400 Workstation block diagram. Figure 4-2 System board block diagram Removal and replacement of components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the Service considerations - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 70
page 65) Power supply (Power supply on page 71) System fan (System fan assembly on page 71) Memory (Memory on page 72) Front fan removal (optional) (Front PCI card guide and fan removal (optional) on page 81) Battery (Battery on page 83) Hard drive (Hard drive on page 88) CPU heatsink (Removing the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 71
CPU heatsink (Removing the CPU heatsink on page 91) Processor (Removing the processor on page 94) System board (System board on page 96) Security lock (optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 72
(optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. Unlock the device and remove the locking mechanism. - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 73
. To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (Predisassembly procedures on page 57). 2. If necessary - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 74
off the cover 2. Figure 4-5 Opening the side access panel To replace the side access panel, align the bottom groove of the side chassis and press firmly until the latch engages. Front Bezel 1. Lift up on the two release snaps 1 located on the front bezel. 2. Rotate the front bezel away 2 from the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 75
most removal or replacement procedures. To remove the top cover: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), and remove the front bezel (Front Bezel on page 64). 2. Push a flat screw driver - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 76
Top Cover Hood sensor (Smart cover sensor) To remove the hood sensor: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel ( . Figure 4-9 Removing the hood sensor To replace the hood sensor, reverse the previous steps. 66 Chapter 4 Removal and - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 77
steps. Front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access 3 about 2 inches (5 cm) away from the chassis. ENWW Removal and replacement of components 67 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 78
front of the unit. To replace the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly. To remove the power button: 1. Disconnect power from the system (Predisassembly procedures - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 79
the front of the chassis. Figure 4-12 Removing the power button To replace the power button, reverse the previous steps. To remove the speaker . Figure 4-13 Removing the speaker To replace the speaker, reverse the previous steps. Memory fan CAUTION: HP only ships DIMMs that are electrically and - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 80
4-14 Removing the memory fan To replace the memory fan: 1. Align the two center and two outer hooks to the circular opening of the system fan housing. 2. Press down on the memory fan housing until it snaps into position 1. Figure 4-15 Replacing the memory fan 3. Connect the memory fan cable to its - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 81
Figure 4-16 Removing the system fan To replace a system fan assembly, there are four plastic tabs that must be aligned carefully in corresponding chassis holes and then rotate and snap. NOTE: Be sure to also reinstall the memory fan. Power supply 1. Disconnect power from the system (Predisassembly - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 82
63), and remove the memory fan (Memory fan on page 69). CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 83
guides line up when installing a DIMM. Installing memory module CAUTION: HP so they are not supported by HP. You must load memory modules in valid configurations: memory module pairs in order of size, from smallest to largest. Figure 4-19 Identifying the memory slots ENWW Removal and replacement - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 84
is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ● If the BIOS can find a valid memory configuration by disabling some of the plugged-in memory, it will do so and will - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 85
power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. For short or tall PCI cards PCI retainer for short card Figure 4-22 Removing the PCI retainer for tall card Installing PCI retainer 1. Disconnect power from the system ( - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 86
cards, attach the hooks of the support arm 1 under the slots on the rear of the chassis, and rotate the card support down. The arm will flex on the card and you lift the front part of the arm 2 onto the chassis. ● For short PCI cards be handled by the CPU and the memory subsystem). The transmission - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 87
x4 bandwidth. Slot 3: The HP xw6400 Workstation contains one PCI Express x16 slot that supports x4 bandwidth. If a PCI Express x8 or x16 card is plugged into the PCI Express x8 slot, the card runs at x4 bandwidth. The maximum power for a PCI Express x16 graphics card is 75W. Table 4-6 PCI Express - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 88
front chassis card guide (not illustrated). 4. Remove the auxiliary power supply cable (not illustrated) if required, and move the "hockey stick" lever 2 to release the card and lift it 3 out of the chassis. Store the card in an antistatic bag. 78 Chapter 4 Removal and replacement procedures ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 89
power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward. 3. Remove the PCI slot cover 2. ENWW Removal and replacement - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 90
power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63). 2. Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward. 3. Remove the PCI slot cover 2. 4. Lower the PCI Express 3 card - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 91
If installing a PCI Express high-end graphics card, plug in the auxiliary cable 5 from the power supply. Figure 4-28 Installing the PCI Express card Front PCI card guide and fan removal (optional) NOTE: The fan is only used for special configurations, but the card guide is used with all full-length - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 92
Place the fan in the card guide with the fan label facing into the card guide. NOTE: Ensure that the fan blows toward the rear of the of the chassis. 2. Place the fan wire through the slot in the card guide. 3. Snap the fan into the card guide. 82 Chapter 4 Removal and replacement procedures ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 93
with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation contains a the CPU heatsink fans. CAUTION: Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 94
connections for a typical configuration Optical drive Your workstation might have an IDE or SATA optical drive. To remove the optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63) and remove the front - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 95
release the drive-lock release lever and slide the drive inward until the drive snaps into place, securing the drive. CAUTION: Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when moving the workstation. 2. Connect the power and replacement of components 85 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 96
Replacing optical drive data cable 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), remove all expansion boards and graphics cards, remove the CPU heatsinks, disconnect the optical IDE cable from the system board - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 97
replace an optional diskette drive: 1. Lift the green drive-lock release lever while sliding the diskette drive into the bay. When the diskette drive is partially inserted, release the drive-lock release you do not want to interfere with the CPU heatsink fans or block airflow. Figure 4-38 Routing the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 98
Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, "SATA Devices." Removing a hard drive 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 99
snap the rails into place. CAUTION: Do not damage the PC board on the bottom of the hard drive with the pins on SATA hard drive, attach a data cable 2 from a SATA connector on the system board to the hard drive, and attach a power cable (not illustrated) to the drive. Figure 4-41 Replacing the SATA - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 100
Attaching the SAS-to-SATA cable adapter 7. Insert the SAS controller card into an available PCI expansion slot. 8. Connect one end of the SAS data cable to the controller card and the other end to the SAS hard drive, as shown in the following illustration. Also attach a power cable (not illustrated - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 101
one screw, and then move on to the next. Loosen all of the screws a little at a time, being sure the processor remains level. Figure 4-44 Identifying proper screw loosening sequence 3. Disconnect the CPU heatsink fan connector 3 from the system board. ENWW Removal and replacement of components 91 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 102
cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. Replacing the CPU heatsink 1. Disconnect power from the system (Predisassembly procedures on page 57). Remove the side - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 103
only must push back when trying to engage the first screw. Figure 4-46 Replacing the CPU heatsink on the system board 5. Tighten the four CPU heatsink screws. First, tighten all of the screws partially so that the CPU heatsink remains level. Next, fully tighten one pair of diagonally opposite screws - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 104
1. Figure 4-48 Connect CPU heatsink fan cable to system board Processor Removing the processor 1. Disconnect power from the system (Predisassembly procedures on page 57). Remove the side access panel (Side access panel on page 63) and the CPU heatsink (Removing the CPU heatsink on page 91). 2. Lift - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 105
not be damaged. Replacing the processor 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 63), the CPU heatsink (Removing the CPU heatsink on page 91), and the processor (Removing the processor on page 94). 2. Raise - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 106
seated processor does not lift out of the socket. System board Removing the system board 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 63), remove all expansion boards, graphics cards, and the CPU heatsink (CPU - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 107
so all standoffs remain engaged. 3. Install the heatsink (Replacing the CPU heatsink on page 92). Product recycling HP's Planet Partners recycling service provides an easy way to recycle computer equipment, rechargeable batteries or HP printing supplies. HP processes ensure that unwanted hardware or - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 108
98 Chapter 4 Removal and replacement procedures ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 109
website for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software & Driver Downloads (requires Internet access)-Links to HP specific software downloads and updates. ● HP Support Tools (requires Internet access)-Links to self-help tools and - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 110
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 111
and Unattended tests modes. Diagnostic Utility on CD HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your workstation. To start the diagnostic utility on the Documentation Library CD: 1. Power on your workstation and press the F10 key during the initial - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 112
number of the computer and also provides processor information. Communication-Shows information about the computer parallel (LPT) and serial (COM) port settings, USB, and network controller information. Graphics-Shows information about the graphics subsystem of the computer. Input Devices-Shows - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 113
processor controlling the testing of a system. The Custom Test mode enables you to specifically or Total Test Time. ● When time period, enter the amount of time a USB Key error code. To set replaced set of tests. The Retest button retests the last set of tests executed. This enables you to rerun the set - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 114
LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None System does not power on. Press the power button. If HDD LED = GREEN, then: 1. Remove expansion cards one at a time. 2. Replace the system board. 104 Chapter 5 System diagnostics and troubleshooting - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 115
processor fan. 4. Reseat the CPU heatsink and verify that the fan assembly properly attached. Blinks red 3 times, once per CPU not installed. second, then 2-second pause, 3 beeps 1. Install CPU. 2. Reseat CPU. Blinks red 4 times, once per second, then 2-second pause, 4 beeps Power supply - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 116
-party modules with HP memory. 4. Replace system board. Blinks red 6 times, once per Pre-video graphic card error. second, then 2-second pause, 6 beeps For systems with integrated graphics, replace system board. For systems with graphic cards: 1. Reseat the graphic card. Power on the system - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 117
drive. Workstation powered off Processor thermal protection 1. automatically and the Power activated. LED flashes red 2 times, once every second, followed by a 2- A fan might be blocked or not 2. second pause, and two turning. simultaneous beeps are OR heard. The CPU heatsink is not - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 118
fan is not spinning, replace the power supply. Figure 5-1 Testing power supply with BIST LED Table 5-4 Power supply problems Problem Cause Power supply shuts down intermittently. Power supply fault. Solution Replace the power supply. 108 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 119
sure the The CPU heatsink fan fan is properly seated or installed. assembly is not properly attached to the processor. 3. Replace the processor fan. 4. Reseat CPU heatsink and verify that the fan assembly is properly attached. Power LED flashes red, once every Power failure (power supply is - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 120
error has occurred. Restart the workstation by pressing the power button. Cannot Boot to Diskette. Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot in Storage>Boot Order. Removable media - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 121
UATA devices to a separate data cable connected to the secondary IDE (ATA) controller. Workstation will not start. Hard drive is damaged. Observe the beeps and LEDs on the front of the workstation. Refer to POST and error messages on page 123. ENWW Troubleshooting scenarios and solutions 111 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 122
on changing display settings. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 6 times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 123
problems (continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade to the workstation. In the monitor is powered on. Clicking - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 124
change the output mode back to an auto-sense or digital mode. The sound occurs intermittently. Processor resources are being Shut down all open processor-intensive applications. used by other open applications. Workstation appears to be locked The hard disk might be full. up while recording audio - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 125
Table 5-9 Printer problems (continued) Problem Cause Solution DIR C:\> [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. If you are on a network, you might not have made the connection to the printer. Make the proper - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 126
is not working. 1. Replace the device. 2. Restart the workstation. A USB, audio, or IEEE-1394 devices is not working. The internal cables might not 1. Power off the workstation. be connected to the system board or the PCI card. 2. Connect the cables correctly. A device in the IEEE-1394 port is - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 127
memory with HP memory. Replace the system board. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 6 times. Video card is not seated properly or is bad, or system board is bad. For systems with a graphic card: 1. Reseat the graphics card - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 128
with the resource settings for the board. embedded network card. Network controller stops working The files containing the network Reinstall the network drivers, using the Restore Plus! CD. without apparent cause. drivers are corrupted. 118 Chapter 5 System diagnostics and troubleshooting ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 129
2-second pause, and the workstation beeps 5 times. Memory is installed incorrectly 1. or is bad. 2. 3. Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. 4. Replace the system board. ENWW Troubleshooting scenarios and solutions 119 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 130
is hot. Power LED is red and stays on. Processor is not seated properly or not installed. Solution 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 131
properly. Verify that the web browser is installed and set up to work with your ISP. Cable/ DSL modem is not plugged in. Plug in cable/DSL modem. You should see a "power" LED on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted because of bad - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 132
-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Advanced error - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 133
if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All SATA and SAS mass storage devices ● Processors ● Controllers NOTE: If the power-on password is set, a key icon appears - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 134
be properly installed. 1. Set the date and time under Control Panel or in F10 Setup depending on the operating system. 2. If the problem persists, replace the RTC battery. 164-Memory Size Error Memory configuration is incorrect. 1. Run Computer Setup (F10 Setup) or Windows utilities. 2. Be sure - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 135
-ECC Memory Module Detected. ECC modules not supported on this platform. Remove the ECC module. 301-Keyboard Error Keyboard failure. 1. Reconnect the keyboard with workstation powered off. 2. Check the connector for bent or missing pins. 3. Be sure that none of the keys are pressed. 4. Replace - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 136
Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510-Splash Screen image corrupted Splash Screen image has errors. Install latest version of ROMPaq to restore image. 511-CPU, CPUA, or CPUB Fan - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 137
from the Connector from Power Supply power supply is not connected. Not Connected Connect 2-pin fan connector. 940-Extended ROM signature not found The signature at the start of the ROM Run ROMPaq again. flash is missing. Your firmware (BIOS) is incomplete. 960-CPU Overtemp occurred The ambient - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 138
any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. 2. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. 1782-Disk Controller Failure Hard drive - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 139
Select Storage> Storage Options and set SATA controller to Add as Separate Controller. 1800-Temperature Alert Internal temperature exceeds specification. 1. Verify that workstation air vents are not blocked and cooling fan is running. 2. Verify processor speed selection. 3. Replace the processor - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 140
, download from http://www.hp.com Memory Module Chipset has detected more than one bad bit in a 64-bit quadword of the memory array. Replace the memory module. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. 130 Chapter 5 System diagnostics and troubleshooting - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 141
drives ● Internal-to-external cable for external connections ● SAS to SATA data and power converter ● LSI MyStorage Utility for Windows The following RAID configurations are supported on the HP xw6400 Workstation: ● RAID 0 - Striped disk array ◦ Two drives minimum ◦ Improved I/O performance ◦ No - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 142
system already has the required disk and disk controllers. 1. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys , or three to five disks with an optional hot spare disk: ● In the RAID Properties screen, use the arrow keys to select the first disk for the IM volume - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 143
properties and status. SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. 1. On the Main menu - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 144
To configure a mirrored volume with three to six disks, or three to five disks with an optional hot spare disk: ● In the RAID Properties screen, use the arrow keys to select the first disk for the IME volume. ● Use the arrow keys to move to the Array Disk - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 145
port and displays Device not supported in this configuration. This message is expected and does not indicate a problem. Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level. ● RAID 0: Two to three HDDs ● RAID 1: Two HDDs ● RAID 5: Three HDDs Configuring system BIOS - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 146
and press Enter. 14. Press Y when prompted to confirm the exit. Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. 1. Use the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. 2. Use the up or down arrow key to - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 147
. 7. When prompted, press Y to confirm the reset action. 8. Choose one of the following steps: ● Return to step 1. to delete additional RAID volumes. ● See Creating RAID volumes on page 136 to create RAID volumes. ● Use the up or down arrow key to highlight 4. Exit, and press Enter. ENWW Deleting - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 148
138 Appendix B Appendix B - SATA devices ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 149
Bit 3 Data Bit 4 10 11 12 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Pin Signal 13 14 15 Select Auto Linefeed Error 16 17 18-25 Initialize Printer Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator ENWW Connector pin - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 150
USB connector IEEE 1394 connector Microphone connector (1/8 inch) Headphone connector (1/8 inch) Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) Pin 1 2 3 4 Signal +5 VDC Data + Data Ground Pin Signal 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin 1 (Tip) 2 ( - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 151
SATA connector Pin Signal Data Cable S1 Ground S2* A+ S3* A- S4 Ground S5** B- S6** B+ S7 Ground * S2 and S3 differential signal pair **S5 and S6 differential signal pair Pin Signal Power Cable P1 3.3-V power P2 3.3-V power P3 3.3-V power P4 Ground P5 Ground P6 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 152
SAS connector Segment Secondary signal segment Power segment Pin Backplane receptacle Plug and cable receptacles S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 153
7 DDC DATA 8 ANALOG VERT. SYNC 9 T.M.D.S DATA 1- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD 12 T.M.D.S DATA 3- 13 T.M.D.S DATA 3+ 14 +5V POWER 15 GND Pin Signal 16 HOT PLUG DETECT 17 T.M.D.S DATA 0- 18 T.M.D.S DATA 0+ 19 T.M.D.S DATA 0/5 SHIELD 0 T.M.D.S DATA 5- 21 T.M.D.S DATA - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 154
GND 20 GND 21 +5 V GND 22 +5 V and +5 V-Rsense 23 +5 V 24 GND CAUTION: Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors. The PCI - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 155
be connected, see PCI installation on page 79"PCI or PCI Express Installation." NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards. 6-Pin power (auxiliary PCI Express) 46 13 Pin Color 1 YEL 2 YEL 3 YEL 4 BLK 5 BLK 6 BLK Signal +12V-C +12V - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 156
Mouse connector Pin 1 2 3 4 5 6 Signal Data Unused Ground +5VDC Clock Unused 146 Appendix C Appendix C - Connector pins ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 157
slot for graphics SATA Connectors Parallel port and serial port stack connector Stacked keyboard/mouse connector Stacked RJ 45/dual USB Quad stacked USB Triple stacked audio jack Clear CMOS switch/push button Power supply connector (24-pin) Processor and memory 12V header Diskette driver connector - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 158
Component Main power/HDD LED/internal speaker connector Primary CPU fan header Secondary CPU fan header Memory fan header Chassis fan header PCI fan header Front chassis fan header Battery retainer Memory slot Memory slot Memory slot Memory slot Primary processor socket Secondary processor socket - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 159
(vent area) and the rear fans with a small vacuum, compressed air, or dust rag. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction. Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 52 before cleaning - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 160
clean the air vents on the workstation. Lint and other foreign matter can precautions presented in Service considerations on page This tool is available through many electronic supply outlets. CAUTION: Never remove a wide proper key functions. Allow the parts to air dry before reassembly - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 161
ENWW Cleaning the mouse 151 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 162
152 Appendix E Appendix E - Routine care ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 163
to access Computer Setup and any other information on the workstation. When you establish both passwords, only the setup password will give you access to Computer Setup. When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 164
the external equipment. 8. Plug in and power on the workstation. Allow the operating system to start. This process clears the current passwords and disables the password features. 9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on either pin 1 or pin 2 (but - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 165
and power on the workstation. NOTE: The workstation passwords and any special configurations along with the system date and time workstation must be powered off, then on again, to access the utility. 2. From the Computer Setup menu, select File>Set Defaults and Exit. This restores the soft settings - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 166
156 Appendix F Appendix F - Additional password security and resetting CMOS ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 167
flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS presented are for general troubleshooting purposes only and they might not apply to your specific workstation. ENWW 157 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 168
Initial troubleshooting 158 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 169
No power No power, part 1 ENWW No power 159 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 170
No power, part 2 160 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 171
No power, part 3 ENWW No power 161 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 172
No video No video, part 1 162 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 173
No video, part 2 ENWW No video 163 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 174
No video, part 3 164 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 175
Error messages Error messages, part 1 ENWW Error messages 165 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 176
Error messages, part 2 166 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 177
Error messages, part 3 ENWW Error messages 167 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 178
No operating system loading 168 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 179
No operating system loading from hard drive No operating system loading from hard drive, part 1 ENWW No operating system loading from hard drive 169 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 180
No operating system loading from hard drive, part 2 170 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 181
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 171 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 182
No operating system loading from diskette drive 172 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 183
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 173 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 184
No operating system loading from network 174 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 185
Non-functioning device ENWW Non-functioning device 175 - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 186
176 Appendix G Appendix G - Quick troubleshooting flowcharts ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 187
device list The following illustration shows the HP xw6400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure H-1 PCI bus layout Table H-1 PCI device list Bus# Dev# Fn# Device# 0 0 0 Port 0, ESI host bridge 0 2 0 Port 2, PCI Express x4 to ESB2 (secondary - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 188
memory map, error flag/mask, and channel control registers 0 27 0 High definition audio controller 0 28 0 Port 1 PCI Express x4 to slot 2 (secondary bus: 8) 0 28 1 (PCI Express port 2, hidden) 0 28 2 (PCI Express port 3, hidden) 0 28 3 (PCI Express port 4, hidden) 0 29 0 USB - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 189
Table H-1 PCI device list (continued) Bus# Dev# Fn# Device# P(30) 2 0 PCI Express downstream port E3 (secondary bus: S, internal, not used) 31 0 0 Broadcom LOM (NIC) 32 0 x Slot 4 (PCI Express x4 (x8') behind ESB2 P:0:0) 64 0 x Slot 1 (PCI Express x16 behind MCH 0:4:0) - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 190
180 Appendix H Appendix H - PCI bus layout ENWW - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 191
following sections. HP w9400 Workstation BIOS configuration When the xw9400 Workstation is set to RAID Mode in BIOS, any SATA ports that have an ODD connected to them must have RAID turned off. HP xw8400/xw6400/xw4400 Workstation SATA configuration mode settings When the SATA Configuration Mode for - HP Xw6400 | HP xw6400 Workstation - Service and Technical Reference Guide - Page 192
182 Appendix I Appendix I- Configuring SATA and PATA optical disk drives ENWW
HP xw6400 Workstation Service and Technical
Reference Guide