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HP Xw6400 HP xw6400 Workstation - Service and Technical Reference Guide - Page 119

Solving diskette problems, Table 5-5

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Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause. Processor thermal protection 1. Be sure that the workstation air vents are not blocked activated. and the cooling fan is running. A fan might be blocked or not 2. Open the access panel, press the power button, and turning. determine whether the processor fan spins. If the processor fan is not spinning, be sure the fan's cable OR is plugged into the system board header. Be sure the The CPU heatsink fan fan is properly seated or installed. assembly is not properly attached to the processor. 3. Replace the processor fan. 4. Reseat CPU heatsink and verify that the fan assembly is properly attached. Power LED flashes red, once every Power failure (power supply is 1. 2 seconds. overloaded). Determine whether a device is causing the problem by removing all attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 2. Verify the power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. ● If the power supply fan spins and the BIST LED illuminates, then the power supply is good. Replace the system board. ● If the power supply fan does not spin or the BIST LED does not illuminate, replace the power supply. Solving diskette problems Table 5-5 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on diskette are damaged. Verify the program diskettes. Drive cable is not properly connected. Reconnect power cable. Be sure that all four pins are connected. Drive not found. Cable is loose. Reseat diskette drive data and power cables. Removable drive is not seated Reseat the drive. properly. Diskette drive cannot write to a diskette. Diskette is not formatted. Format the diskette. ENWW Troubleshooting scenarios and solutions 109

Section	Page
Product overview	11
Product features	12
Component view	12
Front panel components	13
Rear panel components	14
Serial number and COA label location	14
Product specifications	16
Power supply	16
Standard power supply	16
Power supply description	16
Power supply specifications	18
Power consumption and cooling	18
System fans	19
Resetting the power supply	19
80Plus power supply	20
Power supply description	20
Power supply specifications	21
Power consumption and cooling	21
System fans	22
Resetting the power supply	23
Environmental specifications	23
PCI card slot power specification	23
ENERGY STAR	24
ENERGY STAR compliance	24
Installing or restoring the operating system	27
Installing the operating system and software	27
Microsoft Windows XP Professional and Vista Business	27
Language selection	27
Creating recovery disks	27
Installing or upgrading device drivers	28
Linux-preinstalled workstations	28
Starting up the Linux operating system	28
Restoring the Linux operating system	28
Downloading the latest HP driver CD contents	28
Installing the operating system with the HP driver CD contents	29
Upgrading device drivers	29
Linux-enabled workstations	29
Verifying hardware compatibility	29
Installing the Linux operating system	29
HP software	30
Restoring the Microsoft® Windows Vista™ operating system	30
The HP Backup and Restore (HPBR) process	30
Creating system recovery DVDs or CDs	30
Restoring from HPBR DVDs or CDs	30
Restoring directly from the recovery partition	30
Reclaiming hard disk space from the recovery partition	31
Ordering backup software	31
Restoring the Microsoft Windows XP operating system	31
The RestorePlus! process	31
Creating a RestorePlus! CD	32
Restoring from RestorePlus! CDs	32
Restoring from RestorePlus! on the Recovery Partition	32
HP Backup and Recovery Manager restore points	32
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs	33
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	33
Protecting the software	33
Ordering backup software	33
System management	35
Computer Setup (F10) Utility	35
BIOS ROM	36
Using the Computer Setup (F10) Utility	36
Computer Setup (F10) Utility menu	37
Desktop management	45
Initial configuration and deployment	45
Remote system installation	45
Updating and managing software	46
HP Client Manager Software	46
Altiris Client Management Solutions	46
System Software Manager	47
Proactive Change Notification	47
Subscriber’s Choice	47
ROM flash	47
Remote ROM Flash	48
HPQFlash	48
FailSafe Boot Block ROM	48
Replicating the setup	49
Copying to a single workstation	49
Copying to multiple workstations	50
Dual-State Power Button	51
HP support website	51
Building blocks and partners	51
Asset tracking and security	52
Password security	53
Establishing a setup password using the Computer Setup (F10) Utility	53
Establishing a power-on password using workstation setup	54
Entering a power-on password	54
Entering a Setup Password	54
Changing a power-on or setup password	55
Deleting a power-on or setup password	55
National keyboard delimiter characters	55
Clearing passwords	56
Hood sensor (smart cover sensor)	56
Setting the hood sensor protection level	57
Hood lock (Smart cover lock) (optional)	57
Locking the hood lock (Smart cover lock):	57
Unlocking the hood lock (Smart cover lock):	57
Using the FailSafe key	58
Clearing Passwords	58
Cable lock provision (optional)	58
Security lock (optional)	58
Universal chassis clamp lock (optional)	58
Hood lock (Smart cover lock) (optional)	58
Hood sensor (Smart cover sensor) (optional)	58
Access panel key lock	58
Fault notification and recovery	59
Drive Protection System	59
ECC fault prediction and prefailure warranty	59
Thermal sensor	59
Removal and replacement procedures	61
Observe warnings and cautions	61
Service considerations	62
Read cautions, warnings, and safety precautions	62
Electrostatic discharge information	62
Generating static	62
Preventing electrostatic damage to equipment	63
Personal grounding methods and equipment	63
Grounding the work area	64
Recommended materials and equipment	64
Tools and software requirements	64
Screws	65
Special handling of components	65
Cables and connectors	65
Hard drives	65
Lithium coin cell battery	65
Customer Self-Repair	66
Predisassembly procedures	67
System board components	67
System board architecture	69
Removal and replacement of components	69
Disassembly order	69
Security lock (optional)	71
Cable lock (optional)	72
Universal chassis clamp lock (optional)	72
Side access panel	73
Front Bezel	74
Bezel blanks	75
Top cover	75
Hood sensor (Smart cover sensor)	76
Hood lock (Smart cover lock) (optional)	77
Front panel I/O device assembly	77
Power button assembly and system speaker	78
Memory fan	79
System fan assembly	81
Power supply	81
Memory	82
Memory module requirements	82
Removing memory module	82
Installing memory module	83
Installing a DIMM	84
PCI Slots	84
PCI retainer	85
Removing PCI retainer	85
Installing PCI retainer	85
PCI Express	86
PCI removal	87
PCI Express removal	88
PCI installation	89
PCI Express installation	90
Front PCI card guide and fan removal (optional)	91
Battery	93
Power connections to drives	93
Optical drive	94
Replacing optical drive data cable	96
Diskette drive (optional)	96
Hard drive	98
Replacing a hard drive	98
Removing a hard drive	98
Installing a hard drive	98
CPU heatsink	101
Removing the CPU heatsink	101
Replacing the CPU heatsink	102
Processor	104
Removing the processor	104
Replacing the processor	105
System board	106
Removing the system board	106
Replacing the system board	107
Product recycling	107
System diagnostics and troubleshooting	109
E-Support	109
Help & Support Center and E-Support	109
Troubleshooting checklist	110
LED color definitions	110
HP Insight Diagnostics Offline Edition	110
Key features and benefits	111
Theory of operation	111
Diagnostic Utility on CD	111
Downloading the latest diagnostic utility	112
User Interface	112
Navigation	112
Survey tab	112
Test tab	113
Status tab	113
Log tab	114
Help tab	114
Diagnostic error codes	114
Diagnostic LED codes	114
Troubleshooting scenarios and solutions	116
Solving minor problems	116
Solving power supply problems	118
Testing power supply	118
Solving diskette problems	119
Solving	120
Solving display problems	122
Solving audio problems	123
Solving printer problems	124
Solving keyboard and mouse problems	125
Solving front panel component problems	126
Solving hardware installation problems	126
Solving network problems	127
Solving memory problems	129
Solving processor problems	130
Solving CD-ROM and DVD problems	130
Solving Internet access problems	131
Advanced error reporting	132
Error reporting control	132
Error classes	133
POST and error messages	133
Appendix A — SAS devices	141
Supported SAS RAID configurations	141
SAS RAID 0 configuration	141
SAS RAID 1 configuration	142
SAS RAID 1E configuration	143
Appendix B — SATA devices	145
Attaching SATA HDDs	145
Configuring system BIOS	145
Creating RAID volumes	146
Deleting RAID volumes	146
Appendix C — Connector pins	149
Connector pin descriptions	149
Appendix D — System board designators	157
Appendix E — Routine care	159
General cleaning safety precautions	159
Maximizing the airflow	159
Cleaning the workstation case	159
Cleaning the keyboard	160
Cleaning the monitor	160
Cleaning the mouse	160
Appendix F — Additional password security and resetting CMOS	163
Resetting the password jumper	163
Clearing and Resetting the CMOS	164
Using the CMOS Button	164
Using Computer Setup to Reset CMOS	165
Appendix G — Quick troubleshooting flowcharts	167
Initial troubleshooting	168
No power	169
No power, part 1	169
No power, part 2	170
No power, part 3	171
No video	172
No video, part 1	172
No video, part 2	173
No video, part 3	174
Error messages	175
Error messages, part 1	175
Error messages, part 2	176
Error messages, part 3	177
No operating system loading	178
No operating system loading from hard drive	179
No operating system loading from hard drive, part 1	179
No operating system loading from hard drive, part 2	180
No operating system loading from hard drive, part 3	181
No operating system loading from diskette drive	182
No operating system loading from CD-ROM drive	183
No operating system loading from network	184
Non-functioning device	185
Appendix H — PCI bus layout	187
PCI bus layout and device list	187
Appendix I— Configuring SATA and PATA optical disk drives	191
Drive detection and assignment sequence	191
Workstation SATA port configuration rules	191
HP w9400 Workstation BIOS configuration	191

Match case Limit results 1 per page

Problem

Cause

Solution

Workstation powered off

automatically and the Power LED

flashes red 2 times, once every

second, followed by a 2-second

pause.

Processor thermal protection

activated.

A fan might be blocked or not

turning.

The CPU heatsink fan

assembly is not properly

attached to the processor.

Be sure that the workstation air vents are not blocked

and the cooling fan is running.

Open the access panel, press the power button, and

determine whether the processor fan spins. If the

processor fan is not spinning, be sure the fan’s cable

is plugged into the system board header. Be sure the

fan is properly seated or installed.

Replace the processor fan.

Reseat CPU heatsink and verify that the fan

assembly is properly attached.

Power LED flashes red, once every

2 seconds.

Power failure (power supply is

overloaded).

Determine whether a device is causing the problem

by removing all attached devices). Power on the

system. If the system enters the POST, then power

off and replace one device at a time and repeat this

procedure until failure occurs. Replace the device

causing the failure. Continue adding devices one at a

time to ensure all devices are functioning properly.

Verify the power supply functionality.

Disconnect AC power.

Remove all internal power supply cables from

the system board.

Plug in AC power.

●

If the power supply fan spins and the BIST

LED illuminates, then the power supply is

good. Replace the system board.

●

If the power supply fan does not spin or the

BIST LED does not illuminate, replace the

power supply.

Solving diskette problems

Table 5-5

Diskette problems

Problem

Cause

Solution

Diskette drive light stays on.

Diskette is damaged.

In Microsoft Windows 2000 and Microsoft Windows XP,

right-click

Start

, click

Explore

, and select a drive.

Select

File>Properties>Tools

. Under

Error-checking

click

Check Now.

Diskette is incorrectly inserted.

Remove and reinsert diskette.

Files on diskette are damaged.

Verify the program diskettes.

Drive cable is not properly

connected.

Reconnect power cable. Be sure that all four pins are

connected.

Drive not found.

Cable is loose.

Reseat diskette drive data and power cables.

Removable drive is not seated

properly.

Reseat the drive.

Diskette drive cannot write to a

diskette.

Diskette is not formatted.

Format the diskette.

Table 5-4

Power supply problems (continued)

ENWW

Troubleshooting scenarios and solutions

109