HP dx2290 Service Reference Guide - HP Compaq dx2290 Business PC - Page 101

Solving Memory Problems, Table D-13 - driver download

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Table D-12 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.hp.com and reinstall them. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Replace the network controller. New network card will not boot. Cause Solution New network card may be defective or may not meet industry- Install a working, industry-standard NIC, or change the boot standard specifications. sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact HP. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. Table D-13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution Memory module is not the correct type or speed grade for the Replace module with the correct industry-standard device for system or the new memory module is not seated properly. the computer. On some models, ECC and non-ECC memory modules cannot be mixed. Solving Memory Problems 93

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Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Download the network drivers from
and
reinstall them.
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Replace the network controller.
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet industry-
standard specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause
Solution
Unprogrammed EEPROM.
Contact HP.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION:
Power may still be supplied to the DIMMs when the computer is turned off. To avoid
damage to the DIMMs or the system board, you must unplug the computer power cord before attempting
to reseat, install, or remove a DIMM module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the computer will not boot the operating system.
Table D-13
Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause
Solution
Memory module is not the correct type or speed grade for the
system or the new memory module is not seated properly.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Table D-12
Solving Network Problems (continued)
Solving Memory Problems
93