HP dx2290 Service Reference Guide - HP Compaq dx2290 Business PC - Page 107

Solving Software Problems, Table D-19 - drivers xp

Get HP dx2290 - Microtower PC PDF manuals and user guides View all HP dx2290 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 107 highlights

Table D-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the correct modem speed and COM port are selected. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port the modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or to restore the system to its factory configuration. If you encounter software problems, see the applicable solutions listed in the following table. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. Observe the beeps and LED lights on the front of the computer. See POST Error Messages on page 69 to determine possible causes. Solving Software Problems 99

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
Internet takes too long to download Web sites.
Cause
Solution
Modem is not set up properly.
Verify that the correct modem speed and COM port are
selected.
Windows XP
1.
Select
Start
>
Control Panel
.
2.
Double-click
System
.
3.
Click the
Hardware
tab.
4.
In the
Device Manager
area, click the
Device Manager
button.
5.
Double-click
Ports (COM & LPT)
.
6.
Right-click the COM port the modem uses, then click
Properties
.
7.
Under
Device status
, verify that the modem is working
properly.
8.
Under
Device usage
, verify the modem is enabled.
9.
If there are further problems, click the
Troubleshoot
button and follow the on-screen instructions.
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure it is supported on the system.
NOTE:
HP Backup and Recovery Manager can be used to restore the software to a recovery point or
to restore the system to its factory configuration.
If you encounter software problems, see the applicable solutions listed in the following table.
Table D-19
Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
Solution
POST error has occurred.
Observe the beeps and LED lights on the front of the computer.
See
POST Error Messages
on page
69
to determine possible
causes.
Table D-18
Solving Internet Access Problems (continued)
Solving Software Problems
99