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HP iPAQ 612c HP iPAQ 600 Business Navigator Series - Product Guide - Page 59

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Following is a list of troubleshooting tips if you experience difficulty while synchronizing your HP iPAQ and computer. Try the following solutions to troubleshoot any synchronization issues: ● Check the OS on your computer before you begin synchronizing information between your HP iPAQ and computer. The synchronization method varies depending on the OS running on the computer. If your computer is running Windows XP or an earlier version, synchronization settings are managed through Microsoft ActiveSync. Microsoft ActiveSync 4.5 is available on the Getting Started CD. Visit http://www.microsoft.com/windowsmobile for more information or to download Microsoft ActiveSync. If your computer is running Windows Vista, synchronization settings are managed through Windows Mobile Device Center. Visit http://www.microsoft.com/windowsmobile to download Windows Mobile Device Center. NOTE: HP does not guarantee the accurate functionality of any third party applications with Windows Vista. ● If you are running ActiveSync 4.5 or later and personal firewall software on your computer, please add ActiveSync to the firewall program's exception list. (Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security 2005, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite might block synchronization.) Refer to the documentation that came with your firewall program to determine how to add ActiveSync 4.5 or later to the program's exception list. To further troubleshoot a firewall application and enable ActiveSync 4.5 or later, visit: http://www.microsoft.com/windowsmobile. ● During the ActiveSync installation, if you inadvertently left the Microsoft Exchange Server option box checked and are not planning to connect to an Exchange Server, follow these steps: ◦ Connect your HP iPAQ to your computer. Make sure an ActiveSync connection is established. ◦ On your computer, click Start > All Programs > Microsoft ActiveSync. ◦ Click Tools > Options. ◦ Clear the boxes for the sync items listed under the Server group. ◦ Select the check boxes under the Computer group for those items you want to synchronize. ● Disconnect your HP iPAQ from your computer and wait for the ActiveSync message confirming that your device is no longer connected. Reconnect your HP iPAQ to your computer. Wait to see if your HP iPAQ connects to your computer. ● On your computer, in ActiveSync application, select File > Connection Settings. Confirm that USB is selected as a potential connection method. ● Connect your HP iPAQ to a different USB port on your computer. ● Check your mini-USB synchronization cable. Consider using another mini-USB synchronization cable if one is available to you. ● Try synchronizing via a Bluetooth connection. Refer to the printed or CD-based documentation that came with your HP iPAQ for specific instructions. ● Unplug your HP iPAQ from your computer, and then connect back. ● Uninstall ActiveSync from your computer and then reinstall it. To uninstall ActiveSync from your computer, click Start > Control Panel > Add or Remove Programs > Microsoft ActiveSync. Then click Remove > Yes. Troubleshoot synchronization issues 49

Section	Page
Register your HP iPAQ	11
Box contents	12
Components	13
Front panel components	13
Top and bottom panel components	14
Left and right panel components	15
Back panel components	16
Set up your HP iPAQ	17
Step 1: Remove the battery cover and insert the SIM card	17
Step 2: Install the battery and replace the battery cover	18
Step 3: Charge the battery	19
Step 4: Turn on your HP iPAQ	19
Find the serial and model number	19
Status icons	20
Learn the basics	22
The Today screen	22
Enter text	22
Customize your HP iPAQ	24
Device name	24
Enter owner information	24
Change the regional settings	24
Adjust the volume	25
Change the power management settings	25
Dim or adjust the brightness of the backlight	25
Install and remove programs	26
Open and close programs	26
Set alarms and clocks	27
Shortcut menus	27
Display the clock in the title bar	27
Create and assign a category	27
Adjust the speed for scrolling through items in a list	28
View the Operating System (OS) information	28
Lock and unlock your HP iPAQ	28
Battery saving tips	29
Use your Business Navigator	30
Use the keypad	30
3‑Way Thumb‑Wheel	30
Call features	30
Make a call	30
Answer a call	30
Call waiting	31
Redial a number	31
Call a contact	31
Make a call from the Today screen	31
Make a call from the contacts	31
Make emergency calls	31
Make calls using speed dial	32
Voice mail	32
Handsfree function	32
Make data calls	33
Mute a call	33
Put a call on hold	33
Make a conference call	33
Make a call from a hyperlink phone number	33
Dial international numbers	34
Call history	34
Manage calls using call history	34
Make calls using call history	34
View call details	34
Voice commands	34
Check connection and signal strength	35
Change the SIM PIN	36
Change service settings	36
Change phone service settings	36
Forward calls	36
Configure caller ID	37
Block calls	37
Set up voice mail or text messaging center number	37
Change network settings	38
Change phone network settings	38
View available phone networks	38
Set preferred networks	38
Manually select a phone network	39
Change the ring tone and ring type	39
Take notes during a call	39
Select a frequency band automatically	39
Copy a contact from a SIM to a device	40
Add Tele‑typewriter (TTY) functionality	40
Add TTY functionality for people who are hearing impaired or hard‑of‑hearing	40
Enable TTY support	41
Make a phone call using the TTY enabled HP iPAQ	41
Disable TTY support	41
Voice notes	42
Create voice notes	42
Delete voice notes	42
Listen to voice notes	43
Rename voice notes	43
Configure channels	43
Notes	43
Write a note	44
Create a copy of a note	44
Camera	45
Use the camera	45
Capture photos	45
View photos	45
Camera settings	45
Basic settings	46
Photo settings	46
Video recorder	46
Record videos	46
Configure video format	47
Video settings	47
Options for camera and video recorder	47
Transfer images	48
Use GPRS	48
Use Bluetooth	48
HP Photosmart Mobile	49
View pictures stored on your HP iPAQ or a storage card	49
Attach a voice note to a picture	49
Print using Storage Card	50
View a slideshow	50
E‑mail pictures	50
Associate a picture with a contact	51
Assign a picture to the Today screen background	51
Snapfish	51
Enhance documents	51
Set the screen saver	52
Switch to camera application	52
Organize images	52
Send an image to clipboard	53
Video support	53
Storage cards	54
Use storage cards	54
Insert a storage card	54
Remove a storage card	55
View contents of a storage card	55
Synchronization	56
Synchronization software	56
Copy files	56
Migrate data from Palm Desktop to Microsoft Windows Mobile 6	57
Wireless synchronization cost saving tips	57
Troubleshoot synchronization issues	58
Customized links in WMDC	60
Tasks	61
Set start and due dates for a task	61
Show start and due dates in the task list	61
Set options for displaying tasks on the Today screen	61
Mark a task as completed	61
Messaging	63
Understand messages	63
Folder types	63
Synchronize e‑mail	64
Set up messaging accounts	64
Set up e‑mail using Exchange Server	64
Internet e‑mail	65
Create a new POP3 or IMAP4 account	65
Change e‑mail download options	66
Delete an account	67
Text messaging	67
MMS	67
MMS composer	67
Receive attachments	68
Receive meeting requests	69
Create or change a signature	69
Use messaging	70
Compose and send messages	70
Reply or forward a message	70
Add an attachment to a message	70
Download messages	71
Download messages from a server	71
Install an online address book	71
Calendar	73
Access calendar	73
Change the display of the work week	73
Set a default reminder for all new appointments	73
Update an appointment	73
Cancel an appointment	74
Contacts	75
Create a contact	75
Delete a contact	75
Change contact information	75
Copy a contact	75
Find a contact	76
Send an E‑mail message to a contact	76
Send a text message to a contact	76
Add and remove a picture	77
Use the contact list	77
Connections	79
Use Wireless Manager	79
Wi‑Fi	79
Wi‑Fi Terms	80
Open Wi‑Fi settings	80
Automatically connect to a Wi‑Fi network	80
Manually connect to a Wi‑Fi network	81
Find an IP address	81
Delete a Wi‑Fi network	81
Bluetooth	81
Bluetooth terms	81
Open Bluetooth settings	82
Connect to a computer using Bluetooth	82
Create, end, and accept a Bluetooth partnership	83
Edit a Bluetooth partnership	84
Use your HP iPAQ as a wireless modem with Bluetooth	84
Bluetooth device profiles	85
Access services	85
Set a Bluetooth shared folder	85
Set up an incoming or outgoing Bluetooth COM port	85
GPRS/EDGE/HSDPA	86
GPRS/EDGE	86
HSDPA	86
Differences between GSM and GPRS/EDGE/WCDMA/3G technology	86
Configure GPRS network settings	86
Edit an Internet connection	87
Edit MMS settings	88
Edit WAP information settings	89
Troubleshoot automatic detection	90
Advanced settings	90
Connect to intranet URLs	90
Change an intranet URL	90
Set up an automatic choice for connections	90
Set up a WAP gateway	91
Configure advanced proxy settings	91
Advanced connection settings	92
Set up a VPN server connection	92
Change a connection group name	92
End a connection	93
Google Maps™ for mobile	94
Launch and navigate Google Maps	94
Google Search	94
Launch Google Search	95
Using Global Positioning System (GPS) on your HP iPAQ	96
Applications	97
HP applications	97
HP Help and Support	97
HP VoiceReply	97
HP iPAQ Setup Assistant	98
HP Shortcuts	99
Use HP Shortcuts	99
Edit HP Shortcuts	99
HP iPAQ DataConnect	99
HP Asset Viewer	100
HP CertEnroller	100
HP iPAQ Tips	101
HP iPAQ Mobile Broadband Connect	101
HP Enterprise Mobility Agent	101
HP iPAQ File Store	101
HP iPAQ Ring Tone Manager	102
Manage certificates	102
iPAQ Audio	102
Keyguard	103
Voice Commander	103
Internet Explorer	103
Remote Desktop Mobile	104
Windows Media Player	104
Clear the Now Playing List	104
Update a Library	105
Use Voice Commander to play media files	105
Office Mobile applications	105
Word Mobile	105
Excel Mobile	105
PowerPoint Mobile	106
Games	107
Bubble Breaker	107
Solitaire	107
Internet Sharing	107
To connect to a laptop using a USB data connection	108
To connect to a laptop using Bluetooth data connection	108
Internet Explorer	109
Windows Live Messenger	109
Sign in and out of messenger	109
Send instant messages	110
Change your status	110
SMS cell broadcast	110
SIM Toolkit	110
SIM Manager	111
Power	111
Backlight	111
Product specifications	112
System specifications	112
Physical specifications	112
Operating environment	113
Regulatory notices	114
Federal Communications Commission Notice	114
Modifications	114
Cables	114
Declaration of Conformity for Products Marked with the FCC Logo (United States Only)	114
Canadian Notice	115
Avis Canadien	115
European Union Notice	115
Products with 2.4–GHz Wireless LAN Devices	116
France	116
Italy	116
Battery Warning	116
Battery Recycling	116
Battery Disposal	116
Disposal of Waste Equipment by Users in Private Household	117
Equipment Warning	124
Acoustics Warning	124
Class 1 LED Product	124
Airline Travel Notice	125
Medical Electronic Equipment	125
SAR Notice	125
Wireless Notices	125
U.S. Regulatory Wireless Notice	126
Canadian Regulatory Wireless Notice	126
Brazilian Notice	126
Singaporean Wireless Notice	126
Japanese Notice	127
Wireless LAN 802.11b Devices	127
Wireless LAN 802.11g Devices	127
Bluetooth Devices	127
Taiwan DGT Notice	127
Korean Notice	128
Frequently Asked Questions	129
I am having trouble turning on my HP iPAQ. What should I do?	129
I am unable to make or receive calls. How do I fix this?	129
I have trouble connecting to the Internet. What should I do?	130
I am unable to hear voices clearly. How do I resolve this?	130
When I answer calls on my iPAQ, the caller is unable to hear my voice clearly. What could be the pro ...	130
I cannot use certain call functions. What should I do?	130
Why do I hear noises in the background during a phone call?	130
How can I improve the standby time and talk time on my HP iPAQ?	130
Why does the HP iPAQ operate slowly sometimes?	131
I have trouble charging my battery. What should I do?	131
I am unable to synchronize my HP iPAQ with my computer. What should I do?	131
Which factors degrade the GPS signal and affect accuracy?	131
My HP iPAQ was connected while I was installing WMDC. But, WMDC does not launch even after installat ...	132
Can I set up an active connection between my HP iPAQ and a computer using Bluetooth for the first ti ...	132
Safety information	133
General Precautions	133
Safety Precautions for Power Cords and Accessories	134
Safety Precautions for Battery Packs	134
Safety Precautions for Docking Devices	135
Safety Precautions for Products with Wireless Devices	135
Safety Precautions for Products with Modems, Telecommunications or Local Area Network Accessories	135
Safety Precautions for Products with Laser Devices	135
CDRH Regulations	136
Guidelines for care and maintenance	137
Use your HP iPAQ	137
Cleaning your HP iPAQ	137
Carrying or storing your HP iPAQ	137

Match case Limit results 1 per page

Following is a list of troubleshooting tips if you experience difficulty while synchronizing your HP iPAQ

and computer. Try the following solutions to troubleshoot any synchronization issues:

●

Check the OS on your computer before you begin synchronizing information between your

HP iPAQ and computer. The synchronization method varies depending on the OS running on the

computer.

If your computer is running Windows XP or an earlier version, synchronization settings are

managed through Microsoft ActiveSync. Microsoft ActiveSync 4.5 is available on the

Getting

Started

CD. Visit

http://www.microsoft.com/

windowsmobile

for more information or to download

Microsoft ActiveSync.

If your computer is running Windows Vista, synchronization settings are managed through

Windows Mobile Device Center. Visit

http://www.microsoft.com/

windowsmobile

to download

Windows Mobile Device Center.

NOTE:

HP does not guarantee the accurate functionality of any third party applications with

Windows Vista.

●

If you are running

ActiveSync

4.5 or later and personal firewall software on your computer, please

add

ActiveSync

to the firewall program's exception list.

(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security 2005,

Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite might block

synchronization.) Refer to the documentation that came with your firewall program to determine

how to add ActiveSync 4.5 or later to the program's exception list. To further troubleshoot a firewall

application and enable ActiveSync 4.5 or later, visit:

http://www.microsoft.com/

windowsmobile

●

During the

ActiveSync

installation, if you inadvertently left the

Microsoft Exchange Server

option

box checked and are not planning to connect to an Exchange Server, follow these steps:

◦

Connect your HP iPAQ to your computer. Make sure an

ActiveSync

connection is

established.

◦

On your computer, click

Start

All Programs

Microsoft ActiveSync

◦

Click

Tools

Options

◦

Clear the boxes for the sync items listed under the

Server group

◦

Select the check boxes under the

Computer group

for those items you want to synchronize.

●

Disconnect your HP iPAQ from your computer and wait for the

ActiveSync

message confirming

that your device is no longer connected. Reconnect your HP iPAQ to your computer. Wait to see

if your HP iPAQ connects to your computer.

●

On your computer, in

ActiveSync

application, select

File

Connection Settings

. Confirm that

USB is selected as a potential connection method.

●

Connect your HP iPAQ to a different USB port on your computer.

●

Check your mini-USB synchronization cable. Consider using another mini-USB synchronization

cable if one is available to you.

●

Try synchronizing via a Bluetooth connection. Refer to the printed or CD-based documentation that

came with your HP iPAQ for specific instructions.

●

Unplug your HP iPAQ from your computer, and then connect back.

●

Uninstall

ActiveSync

from your computer and then reinstall it. To uninstall

ActiveSync

from your

computer, click

Start

Control Panel

Add or Remove Programs

Microsoft ActiveSync

Then click

Remove

Yes

Troubleshoot synchronization issues