Hitachi GD8000 User Guide - Page 52
Service and Support
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GD8000 User Guide We are committed to providing you world class support services that ensure the lowest total cost of ownership for your hardware investment. The icareServices program will help you maximize end user productivity and decrease overall system operating cost. Client Care Center (CCC) The General Dynamics Itronix Client Care Center provides world class service with a single entry point of access to meet all your needs including: Troubleshooting and RMA origination Dispatch of field support staff Wireless carrier service activation Hardware performance information RMA status checks on service unit and warranty/service parts orders New and refurbished platform, accessory, and add-on orders Trial unit orders and status updates Proof of delivery status updates for service and new unit orders International new unit and accessory, peripheral and service parts orders Centralized access for all invoicing and finance related issues Most of these services are available through the icareServeNet web based system. Go to the Support section of our website and select ServeNet Login for more information. Services Expertise The Technical Services and Client Services Account Management staff provide support with expertise that spans hardware platforms, industry applications and third party solutions. They regularly visit customers to garner feedback and input and provide training and post-installation support. For more information on our comprehensive service programs or current support phone numbers and email addresses, click here. Product Support - Downloads It is easy to get the software updates you need to keep your configuration current and get the most from your product. Go to the Support section of our website and select product downloads. NOTE Downloads are listed by model and/or product number (GD8000). General Dynamics Itronix | 72-0137-003 Service and Support
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