Hitachi GD8000 User Guide - Page 53

General Dynamics Itronix | 72-0137-003

GD8000 User Guide

Troubleshooting

This section is designed to help you determine and ﬁx

issues you might encounter while operating the GD8000

computer. Try the following things in order:

±

±

First look through the categories in this section for a solution.

±

±

If you are having a problem with a computer application, use the

Help that comes with the application to ﬁnd a solution.

±

±

If you are having a problem with the operating system, refer to

its

Help and Support

, found on the

Start

Menu.

±

±

If you still cannot resolve your problem, contact the help desk at

your organization.

Application Troubleshooting

My application locks up, acts strangely, or produces

a General Protection Fault (GPF) error or blue screen

For Windows XP:

±

±

You may need to restart your computer.

Select

Start,

Shut Down, Restart

.

If that does not work, try pressing

CTRL+ALT+DEL

and select

Shut Down

.

±

±

If the computer does not restart, the keyboard may be locked up.

Press and hold the

POWER BUTTON

for ten seconds.

CAUTION

This will result in a loss of all unsaved data.

±

±

The data on the hard disk could be corrupted.

Run the

SCANDISK

Utility.

±

±

The operating system may be out of memory or resources.

Close some open programs to free up more memory or exit and

restart by selecting

Start, Shut Down, Restart

.

For Windows Vista:

±

±

Click the

Start

button and point your cursor past the icon and

click on the arrow.

This will bring up the

Shut Down/Log Off

menu.

Click

Restart

to reboot the computer.

±

±

If the computer does not restart, the keyboard may be locked up.

Press and hold the

POWER BUTTON

for ten seconds.

CAUTION

This will result in a loss of all unsaved data.

±

±

The data on the hard disk could be corrupted.

Run the

CHKDSK

Utility.

±

±

The operating system may be out of memory or resources.

Close some open programs to free up more memory or exit and

restart by selecting

Start, Shut Down, Restart

.

Using Windows 7:

Select

Start

and click on the arrow next to the

Shut down

menu.

Then select

Restart

.

Battery Troubleshooting

The battery does not charge

±

±

To prevent possible damage to the battery, the computer does

not allow the battery to charge if the internal temperature of

the battery gets too low (< 5°C or < 41°F) or too high (> 50°C

or > 122°F).

If possible, charge the battery in a location with a

moderate temperature of around 20°C (68°F).

±

±

If possible, turn off the computer while the battery is charging.

±

±

If the battery is new or has been stored for a week or more,

follow this procedure:

1. Make sure the computer is turned off.

2.

Remove the battery

.

3. Connect the AC adapter to the computer and an AC wall

outlet, and then turn on the computer by pressing the

POWER BUTTON

.

4. Let the computer complete the boot process.

Then

reinstall the battery.

±

±

Allow the system to remain idle for one hour with the AC adapter

connected to the computer.

±

±

The

Battery Power LED

lights when the battery starts

charging.

±

±

If the battery still fails to start charging after an hour, remove the

battery, wait several seconds, and then install it again.

±

±

If the battery does not begin charging within several minutes,

return the unit for service.

The batteries take much longer than seven hours to

charge

±

±

Under moderate temperatures, about 20°C (68ºF), the computer’s

battery takes approximately 4 to 5 hours to completely charge.

NOTE

As the battery temperature approaches the ends of its

temperature range (5°C/ 41°F to 50°C/122°F), it may take longer

to charge the battery.

The batteries don’t last very long

±

±

Calibrate the battery

.

If your battery is new or has not been

used for several weeks, calibrating the battery accurately sets the

gas gauge.

±

±

As your battery ages, its maximum capacity naturally decreases,

and even the best maintained batteries eventually need to be

retired. Consider replacing the battery if you are not getting the

usage you need from it.

±

±

To meet ENERGY STAR® requirements, Wake-on-LAN is

enabled by default.

If running on battery power this may

decrease battery run-time.

To change Wake-on-LAN settings,

go to the

Device Manager, Network Adapters

and select the

LAN device.

Open the device

Properties

and select

Power

Management

.

Then disable the

Wake-on-LAN

setting.

Section	Page
Notices, Compliance and Safety	5
Copyright Notices	5
Disclaimer	5
Trademark and Patent Notice	5
Compliance Statements	5
Compliance Statement for Canada	6
Fax Branding	6
Warnings and Cautions	6
Safety	7
Service and Upgrade Safety and Precautions	7
Battery Pack Safety and Precautions	8
Getting Started	9
Standard Features	9
Optional Features	9
Operating System Information	9
Tips for New Owners	9
Turning Off the Computer	9
Getting Familiar With Your Computer	10
Front View	10
Left Side View	11
Right Side View	12
Back Edge View	12
Bottom View	13
Keyboard Basics	14
Primary Keys	14
Arrow Keys	15
Function Keys and Key Combinations	15
Numeric Keypad	16
Lock Keys	16
Windows Keys	17
Radio ON/OFF Switch (option)	17
To Turn all Radios on or off	17
Application Launch Key	17
To Program the Application Launch Key in Windows XP and Vista	17
To Program the Application Launch Key in Windows 7	17
Display	18
Install the Stylus Tether	18
Calibrate the (optional) Touch Screen	18
Adjusting Display Brightness	18
Adjusting Display Resolution	18
Auto Dim Feature	19
Simultaneous or Extended Display	19
LCD Heater	19
Cursor Visibility	19
Lid Switch	19
LED Status Indicators	20
Audio	21
To Adjust the Volume	21
Inserting the Card	21
The PC Card Slot	21
Ejecting a Card	22
Touchpad	22
To Select Objects	22
To Drag	22
Adjusting the Touchpad Settings	22
Touchpad Precautions	22
Smart Card or EXPRESS Card Slot (option)	23
To Insert a Card	23
To Remove a Card	23
The Hard Disk Drive (HDD)	23
Replacing the hard disk drive	23
Hard Disk Drive Heater	24
The Media Bay	24
To Change Swappable Media Bay Device	24
To Insert a Disk	24
To Remove a DVD or CD	24
Precautions for Handling DVDs and CDs	25
Computer Security	25
Security Slot	25
BIOS Level Passwords	25
Smart Card Reader (Option)	25
Fingerprint Scanner (Option)	25
Stealth Mode	25
Trusted Platform Module (TPM)	25
Ports and Connectors	26
ENERGY STAR®	26
Making Connections	27
Attaching Power	27
To Attach AC Power	27
To Use the Vehicle Adapter (optional)	27
USB Devices	27
External keyboard or pointing device	27
Fax/data modem	28
External Monitor or Video Device	28
Using Simultaneous Display	28
Using Extended Display	28
Wireless Communication	29
WLAN radio option	29
About WLAN	29
CRMA Express WWAN (option)	29
HSPA	29
EDGE/GPRS/GSM Network	29
UMTS/GPRS/GSM Network	29
EV-DO Rev A - EV-DO Rev 0/1xRTT/CDMA	29
EVDO Rev. A	30
EV-DO/1xEV-DO/CDMA Network	30
GPS (option)	30
Bluetooth (option)	30
Antennas	30
Improving Radio Coverage	31
On the Street	31
Inside a Building	31
When to use Landline Communication	31
Customizing Your BIOS	37
Starting the Setup Utility	37
Navigation and Help	37
The Main Menu	38
The Advanced Menu	39
Trusted Computing	39
Super I/O Configuration	40
Fan Learning Function	41
Stealth Mode Configuration	41
Extended Configuration	42
The Boot Menu	44
The Security Menu	45
The Exit Menu	45
Optional Equipment and Accessories	46
Surge Protection	46
Vehicle Adapter	46
Temperature	46
Charging Activity	46
To connect the vehicle adapter	46
Vehicle Dock	46
To charge a battery installed in the computer	46
Communicating with Other Devices	47
External Antennas	47
Memory Upgrade	47
Maintenance and Storage	48
Taking care of your AC adapter	48
Servicing Your Computer	48
Storing Your Computer	48
Taking Care of Your Batteries	48
Taking Care of Your Hard Drive	49
For Internal Hard Drives	49
For External PC Cards	49
Cleaning Your Computer	49
Cleaning the Outside Case	49
Cleaning the Display	49
Cleaning the External Power Connector	49
Cleaning the RJ-11/ RJ-45 / USB Connectors	49
Data Backup	50
Saving Important System Information	50
Data Recovery	50
Option 1: Restoring System Information	50
Option 2 : Restoring a Backup	50
Option 3: Restoring Drive C:	50
Service and Support	52
Client Care Center (CCC)	52
Services Expertise	52
Product Support - Downloads	52
Troubleshooting	53
Application Troubleshooting	53
My application locks up, acts strangely, or produces a General Protection Fault (GPF) error or blue screen	53
Battery Troubleshooting	53
The battery does not charge	53
The batteries take much longer than seven hours to charge	53
The batteries don’t last very long	53
The gas gauge isn’t full after charging the battery	54
The gas gauge reads “full,” but the charging LED is still lit	54
My battery seems to have less and less capacity	54
Display / Touch Screen	54
The display performance is slow	54
I can’t read the display	54
The underlined, inverse, and hypertext characters are difficult to read on the screen	54
I can’t see the cursor while using the DOS editor	54
I changed my display resolution, but I see no difference on the screen	54
Nothing happens when I try to use the stylus on my touch screen	54
The touch screen doesn’t respond after a suspend	54
Hard Disk	54
The hard disk will not spin up so the computer can’t boot up	54
The computer does not startup properly	54
Keyboard and Mouse Troubleshooting	55
Something unexpected happens when I press a key	55
Incorrect characters appear on the screen when I press certain keys	55
I have difficulty double-clicking the mouse fast enough	55
Modem Troubleshooting	55
The modem doesn’t work	55
The modem doesn’t dial a number	55
The modem dials and receives an answer but does not establish a connection	55
PC Cards	55
I can’t remove the PC card	55
Read Error	55
The computer locks up when I remove the PC card	55
Miscellaneous Troubleshooting	56
The computer shuts off unexpectedly	56
The speaker volume is too high or too low	56
The computer won’t turn on	56
The computer won’t turn off	56
The computer enters suspend mode too quickly	56
The computer doesn’t automatically suspend	56
The system date and time are incorrect	56
I receive an “out of memory” error message	56
Holding down the Power button to reset the computer doesn’t always work	57
The computer doesn’t make any sounds, even during boot-up	57
The fan stopped running	57

Hitachi GD8000 User Guide - Page 53

Troubleshooting

Page 53 highlights