IBM 39M5657 User Guide - Page 62

Error, Cause, Action

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Table 9. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created. Error Code Cause and Action 3 Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action: 1. Collect a drive dump from one of the following: Note: Do not force a new dump; the tape drive has already created one. v Server's SCSI interface by using a device driver utility or system tool v Ultrium Tape Drive (to copy and read a drive dump, use "Function Code 5: Copy Drive Dump" on page 19) 2. Power the tape drive off and on, then retry the operation that produced the error. 3. If the problem persists, download new firmware and retry the operation. 4. If the problem persists, send the drive dump that you collected in step 1 to your Support Center. The error code clears when you power-off the tape drive or place it in maintenance mode. 8 Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action: 1. Collect a drive dump from one of the following: Note: Do not force a new dump; one already exists. v Server's SCSI interface by using a device driver utility or system tool v Ultrium Tape Drive (to copy and read a drive dump, use "Function Code 5: Copy Drive Dump" on page 19) 2. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in maintenance mode. 3. If the problem persists, download new firmware and retry the operation; if new firmware is not available, replace the drive. 5 Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code may clear when you cycle power to the tape drive or place it in maintenance mode. If the problem persists, replace the drive. Note: Copy the drive dump to flash memory before returning the drive. For instructions, refer to "Function Code 5: Copy Drive Dump" on page 19. 46 IBM 400/800GB LTO3 Tape Drive User's Guide

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Table
9.
Error
codes
on
the
Single-character
Display
(continued)
.
To
clear
error
and
cycle
power,
press
the
Unload
Button
for
ten
seconds.
A
drive
dump
will
be
created.
Error
Code
Cause
and
Action
3
Firmware
problem.
The
tape
drive
determined
that
a
firmware
error
occurred.
Perform
the
following
action:
1.
Collect
a
drive
dump
from
one
of
the
following:
Note:
Do
not
force
a
new
dump;
the
tape
drive
has
already
created
one.
v
Server’s
SCSI
interface
by
using
a
device
driver
utility
or
system
tool
v
Ultrium
Tape
Drive
(to
copy
and
read
a
drive
dump,
use
“Function
Code
5:
Copy
Drive
Dump”
on
page
19)
2.
Power
the
tape
drive
off
and
on,
then
retry
the
operation
that
produced
the
error.
3.
If
the
problem
persists,
download
new
firmware
and
retry
the
operation.
4.
If
the
problem
persists,
send
the
drive
dump
that
you
collected
in
step
1
to
your
Support
Center.
The
error
code
clears
when
you
power-off
the
tape
drive
or
place
it
in
maintenance
mode.
8
Firmware
or
tape
drive
problem.
The
tape
drive
determined
that
a
firmware
or
tape
drive
hardware
failure
occurred.
Perform
the
following
action:
1.
Collect
a
drive
dump
from
one
of
the
following:
Note:
Do
not
force
a
new
dump;
one
already
exists.
v
Server’s
SCSI
interface
by
using
a
device
driver
utility
or
system
tool
v
Ultrium
Tape
Drive
(to
copy
and
read
a
drive
dump,
use
“Function
Code
5:
Copy
Drive
Dump”
on
page
19)
2.
Power
the
tape
drive
off
and
on,
then
retry
the
operation
that
produced
the
error.
The
error
code
clears
when
you
power-off
the
tape
drive
or
place
it
in
maintenance
mode.
3.
If
the
problem
persists,
download
new
firmware
and
retry
the
operation;
if
new
firmware
is
not
available,
replace
the
drive.
5
Tape
drive
hardware
problem.
The
drive
determined
that
a
tape
path
or
read/write
error
occurred.
To
prevent
damage
to
the
drive
or
tape,
the
tape
drive
will
not
allow
you
to
insert
a
cartridge
if
the
current
cartridge
was
successfully
ejected.
The
error
code
may
clear
when
you
cycle
power
to
the
tape
drive
or
place
it
in
maintenance
mode.
If
the
problem
persists,
replace
the
drive.
Note:
Copy
the
drive
dump
to
flash
memory
before
returning
the
drive.
For
instructions,
refer
to
“Function
Code
5:
Copy
Drive
Dump”
on
page
19.
46
IBM
400/800GB
LTO3
Tape
Drive
User’s
Guide