IBM 39M5657 User Guide - Page 65

Obtaining, Drive, Viewing, Error

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Obtaining a Drive Dump You can obtain a drive dump by selecting a function code on the drive or by using a device driver utility (or a system tool) on the server. The sections that follow describe each method. Using the Drive To obtain a drive dump directly from the drive: 1. Make sure that no cartridge is in the drive. 2. Within two seconds, press the Unload Button three times. The Status Light becomes solid amber, which means that the drive is in maintenance mode. 3. Press the Unload Button once per second until 5 appears in the Single-character Display. 4. To select the function, press and hold the Unload Button for three seconds. After you release the button, C flashes. Within 60 seconds, insert a scratch data cartridge that is not write-protected. After you insert the cartridge, 5 flashes and the drive writes the dump data to the scratch tape. When the function is complete, the drive rewinds and unloads the tape. 5. Insert the tape into a drive. 6. From the server, issue the SCSI READ command to read the dump from the tape to a file or electronic image (you may need to issue the command several times to read the complete dump). 7. To determine where to send the file for analysis, contact your Product Application Engineer (PAE). Using a Device Driver Utility To obtain a drive dump by using a device driver utility, determine whether your server is installed with a utility that can read files from the server's memory. If it is, use that utility to obtain the drive dump. For information about using IBM's utility programs to obtain drive dumps, see the IBM Ultrium Device Drivers Installation and User's Guide. Viewing the Drive Error Log The drive keeps an error log that you can use to identify and correct errors. The log contains the 10 most recent error codes, which appear (one at a time) on the Single-character Display (SCD). To view the drive error log: 1. Make sure that no cartridge is in the drive. 2. Within two seconds, press the Unload Button three times. The Status Light becomes solid amber, which means that the drive is in maintenance mode. 3. Press the Unload Button once per second until 9 appears in the SCD. 4. Press and hold the Unload Button for three seconds to view the most recent error code. 5. Refer to Table 9 on page 45 above to determine the meaning of the code and the action to take. 6. Press the Unload Button to view the next error code. (The codes are ordered; the most recent is presented first and the oldest (tenth) is presented last.) Using Ultrium Media 49

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Obtaining
a
Drive
Dump
You
can
obtain
a
drive
dump
by
selecting
a
function
code
on
the
drive
or
by
using
a
device
driver
utility
(or
a
system
tool)
on
the
server.
The
sections
that
follow
describe
each
method.
Using
the
Drive
To
obtain
a
drive
dump
directly
from
the
drive:
1.
Make
sure
that
no
cartridge
is
in
the
drive.
2.
Within
two
seconds,
press
the
Unload
Button
three
times.
The
Status
Light
becomes
solid
amber,
which
means
that
the
drive
is
in
maintenance
mode.
3.
Press
the
Unload
Button
once
per
second
until
5
appears
in
the
Single-character
Display.
4.
To
select
the
function,
press
and
hold
the
Unload
Button
for
three
seconds.
After
you
release
the
button,
C
flashes.
Within
60
seconds,
insert
a
scratch
data
cartridge
that
is
not
write-protected.
After
you
insert
the
cartridge,
5
flashes
and
the
drive
writes
the
dump
data
to
the
scratch
tape.
When
the
function
is
complete,
the
drive
rewinds
and
unloads
the
tape.
5.
Insert
the
tape
into
a
drive.
6.
From
the
server,
issue
the
SCSI
READ
command
to
read
the
dump
from
the
tape
to
a
file
or
electronic
image
(you
may
need
to
issue
the
command
several
times
to
read
the
complete
dump).
7.
To
determine
where
to
send
the
file
for
analysis,
contact
your
Product
Application
Engineer
(PAE).
Using
a
Device
Driver
Utility
To
obtain
a
drive
dump
by
using
a
device
driver
utility,
determine
whether
your
server
is
installed
with
a
utility
that
can
read
files
from
the
server’s
memory.
If
it
is,
use
that
utility
to
obtain
the
drive
dump.
For
information
about
using
IBM’s
utility
programs
to
obtain
drive
dumps,
see
the
IBM
Ultrium
Device
Drivers
Installation
and
User’s
Guide
.
Viewing
the
Drive
Error
Log
The
drive
keeps
an
error
log
that
you
can
use
to
identify
and
correct
errors.
The
log
contains
the
10
most
recent
error
codes,
which
appear
(one
at
a
time)
on
the
Single-character
Display
(SCD).
To
view
the
drive
error
log:
1.
Make
sure
that
no
cartridge
is
in
the
drive.
2.
Within
two
seconds,
press
the
Unload
Button
three
times.
The
Status
Light
becomes
solid
amber,
which
means
that
the
drive
is
in
maintenance
mode.
3.
Press
the
Unload
Button
once
per
second
until
9
appears
in
the
SCD.
4.
Press
and
hold
the
Unload
Button
for
three
seconds
to
view
the
most
recent
error
code.
5.
Refer
to
Table
9
on
page
45
above
to
determine
the
meaning
of
the
code
and
the
action
to
take.
6.
Press
the
Unload
Button
to
view
the
next
error
code.
(The
codes
are
ordered;
the
most
recent
is
presented
first
and
the
oldest
(tenth)
is
presented
last.)
Using
Ultrium
Media
49