IBM x3755 Installation Guide - Page 51

Problem Determination and Service Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 301 Keyboard or keyboard 1. If you have installed a USB keyboard, run the controller error. Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 2. Reseat the keyboard. 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. Keyboard b. (Trained service technician only) I/O board 303 Keyboard controller error. (Trained service technician only) Replace the I/O board. 00019xxx Microprocessor x is not functioning or failed the built-in self-test. 1. Reseat the microprocessor/memory card containing microprocessor x. 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. Microprocessor/memory card containing microprocessor x b. (Trained service technician only) I/O board 00180xxx A PCI adapter requested resources that are not available. 1. See http://www.ibm.com/servers/eserver/support/xseries/ index.html and search for MIGR-61663 for additional information on the error code. 2. Make sure that the BIOS code is at the latest level. 3. Run the Configuration/Setup Utility program to verify that the interrupt resource settings are correct. 4. Reseat the failing adapter (if installed). 5. Replace the following components one at a time, in the order shown, restarting the server each time. a. Failing adapter b. (Trained service technician only) I/O board 012980xx 012981xx No update data for microprocessor x. 1. Update the BIOS code. 2. Reseat the microprocessor/memory card containing microprocessor xx. 3. Replace the microprocessor/memory card containing microprocessor xx. I9990305 An operating system was not found. 1. Make sure that a bootable operating system is installed. 2. Run the hard disk drive diagnostic test. 3. Reseat the hard disk drive. 4. Replace the following components one at a time, in the order shown, restarting the server each time. a. Hard disk drive b. (Trained service technician only) I/O board Chapter 6. Solving problems 39

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
301
Keyboard or keyboard
controller error.
1.
If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable keyboardless
operation to prevent the POST error message 301 from being
displayed during startup.
2.
Reseat the keyboard.
3.
Replace the following components one at a time, in the order
shown, restarting the server each time.
a.
Keyboard
b.
(Trained service technician only) I/O board
303
Keyboard controller error.
(Trained service technician only) Replace the I/O board.
00019
xxx
Microprocessor
x
is not
functioning or failed the
built-in self-test.
1.
Reseat the microprocessor/memory card containing
microprocessor
x
.
2.
Replace the following components one at a time, in the order
shown, restarting the server each time.
a.
Microprocessor/memory card containing microprocessor x
b.
(Trained service technician only) I/O board
00180
xxx
A PCI adapter requested
resources that are not
available.
1.
index.html and search for MIGR-61663 for additional
information on the error code.
2.
Make sure that the BIOS code is at the latest level.
3.
Run the Configuration/Setup Utility program to verify that the
interrupt resource settings are correct.
4.
Reseat the failing adapter (if installed).
5.
Replace the following components one at a time, in the order
shown, restarting the server each time.
a.
Failing adapter
b.
(Trained service technician only) I/O board
012980
xx
012981
xx
No update data for
microprocessor
x
.
1.
Update the BIOS code.
2.
Reseat the microprocessor/memory card containing
microprocessor xx.
3.
Replace the microprocessor/memory card containing
microprocessor xx.
I9990305
An operating system was not
found.
1.
Make sure that a bootable operating system is installed.
2.
Run the hard disk drive diagnostic test.
3.
Reseat the hard disk drive.
4.
Replace the following components one at a time, in the order
shown, restarting the server each time.
a.
Hard disk drive
b.
(Trained service technician only) I/O board
Chapter 6. Solving problems
39