IBM x3755 Installation Guide - Page 59

trained service technician

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The monitor has screen jitter, or 1. If the monitor self-tests show that the monitor is working correctly, consider the the screen image is wavy, location of the monitor. Magnetic fields around other devices (such as unreadable, rolling, or distorted. transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. Attention: Moving a color monitor while it is turned on might cause screen discoloration. Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor. Notes: a. To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor b. Remote Supervisor Adapter II SlimLine (if one is present) 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor b. Remote Supervisor Adapter II SlimLine (if one is present) c. (Trained service technician only) I/O board Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code with the correct screen. language. 2. Reseat the monitor. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor b. (Trained service technician only) I/O board Chapter 6. Solving problems 47

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the
Problem Determination and Service Guide
to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The monitor has screen jitter, or
the screen image is wavy,
unreadable, rolling, or distorted.
1.
If the monitor self-tests show that the monitor is working correctly, consider the
location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor.
Attention:
Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a.
To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b.
Non-IBM monitor cables might cause unpredictable problems.
2.
Reseat the following components:
a.
Monitor
b.
Remote Supervisor Adapter II SlimLine (if one is present)
3.
Replace the following components one at a time, in the order shown, restarting
the server each time:
a.
Monitor
b.
Remote Supervisor Adapter II SlimLine (if one is present)
c.
(Trained service technician only) I/O board
Wrong characters appear on the
screen.
1.
If the wrong language is displayed, update the BIOS code with the correct
language.
2.
Reseat the monitor.
3.
Replace the following components one at a time, in the order shown, restarting
the server each time:
a.
Monitor
b.
(Trained service technician only) I/O board
Chapter 6. Solving problems
47