Insignia NS-TWM41WH8A User Manual - Page 29

USER MAINTENANCE INSTRUCTIONS 4.1 Cu. Ft. Top-Load Washer PROBLEM Lid is locked or will not open Washer does not drain or spin The water temperature is not correct Load is too wet at the end of the cycle Water leaks Load has too many suds Washer has an odor SOLUTION • Press the /Start Pause button to pause the washer. You cannot open the lid if the washer is running. • After you pause the washer, it may take a few seconds for the lid lock to release. • If the lid is locked when your washer is not running, press the /Power button to turn on your washer. • If power fails while your washer is running, when power is restored, the lid unlocks. Your washer waits three minutes, then runs the rest of the cycle. • Check the fuse or reset the circuit breaker. • Close the lid, then press the /Start Pause button to start your washer. For your safety, your washer does not spin unless the lid is closed. • Make sure that the drain hose is not kinked. Straighten as necessary. • Make sure that the height of the drain hose is within specified limits. See Drainage requirements on page 15. • The pipes to your sewer system may be clogged. Contact a plumber or qualified repair professional. • Make sure that you have selected the correct temperature. • Make sure that the water source faucets are fully opened. • Make sure that the hoses are connected to the correct faucet and water intake connections on your washer, then flush the lines. See Step 2: Connect the water hoses on page 16. • Disconnect the hoses and clean the screens. The hose filter screens may be clogged. • Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 23. • The load may be too small. Very small loads (one or two items) may become unbalanced and not spin out completely. • Make sure that all hose connections are tight. See Step 2: Connect the water hoses on page 16 and Step 3: Connect the drain hose on page 19. • Make sure that the end of the drain hose is correctly inserted and secured to the drainage system. See Step 3: Connect the drain hose on page 19. • Avoid overloading. • Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 23. • Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 23. • If you have "soft" water, reduce the amount of detergent. • For small or lightly soiled loads, reduce the amount of detergent. • Periodically run a Tub Clean cycle to clean the tub. See Cleaning the tub on page 28. • Use a high-efficiency detergent to reduce over-sudsing. Excessive suds collect in nooks and crannies and cause odor. See Selecting a detergent on page 23. • Dry the interior of your washer after the total cycle has finished. Understanding the error codes Your washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. ERROR CODE POSSIBLE CAUSE E1 Your washer takes more than 30 minutes to fill with water. After water finishes entering your washer, the water level has not changed in five minutes. E2 The unit takes more than 10 minutes to drain. SOLUTIONS • Make sure that the lid is not open. • Make sure that water is not leaking. See No water or not enough water on page 28. • Contact Insignia Customer Care. • See Washer does not drain or spin on page 29. ERROR CODE POSSIBLE CAUSE E3 The lid is open. E4 Your washer is out of balance more than three times in spin operation. F2 The EEPROM failed. F5 Load sensing failed. F8 Water level sensor failed. Fd Lid lock failed. SOLUTIONS • Close the lid. • The door lock or PCB is failed. Contact Insignia Customer Care. • See Washer vibrates or is too noisy on page 28. • Contact Insignia Customer Care. • Contact Insignia Customer Care. • Contact Insignia Customer Care. • Contact Insignia Customer Care. • Contact Insignia Customer Care. www.insigniaproducts.com 29