Intermec CV30 CV30 Fixed Mount Computer User's Manual - Page 86

Problems While Configuring Security, Troubleshooting and Maintaining the CV30

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Chapter 5 - Troubleshooting and Maintaining the CV30 Problems While Configuring Security Problem Solution You are setting up multiple access The CV30 does not save WEP key values when you change points in a network, with the SSID. Reenter the WEP key value after you change the different SSIDs, and the SSID and select Apply Network Settings from the 802.11 connection fails. Radio menu. You should now be able to connect to the different access points. You receive a message saying "The The date and time on the CV30 are not saved through a clean server certificate has expired or boot. You need to correctly set the time and date and then your system date is incorrect" select Apply Network Settings from the 802.11 Radio after you clean boot the CV30. menu. You are using static WEP keys Make sure you are using the correct static WEP key. and you have a strong connection Sometimes you can see the strong signal strength and that to the access point, but you security is enabled even with the WEP key set incorrectly. cannot communicate with it. The CV30 indicates that it is not Make sure that: authenticated. • the User Name and Password parameters on the CV30 match the user name and password on the authentication server. You may need to re-enter the password on both the CV30 and the authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log in to the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for your access point must match the IP address and secret key on the authentication server. You may need to re-enter the IP address and secret key on both your access point and authentication server. • your authentication server is active and that it can communicate with your access point. You can use the PING utility in iConnect to determine communications. • the authentication server software is running on the server PC. 76 CV30 Fixed Mount Computer User's Manual

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Chapter 5 — Troubleshooting and Maintaining the CV30
76
CV30 Fixed Mount Computer User’s Manual
Problems While Configuring Security
Problem
Solution
You are setting up multiple access
points in a network, with
different SSIDs, and the
connection fails.
The CV30 does not save WEP key values when you change
the SSID. Reenter the WEP key value after you change the
SSID and select
Apply Network Settings
from the 802.11
Radio menu. You should now be able to connect to the
different access points.
You receive a message saying “The
server certificate has expired or
your system date is incorrect”
after you clean boot the CV30.
The date and time on the CV30 are not saved through a clean
boot. You need to correctly set the time and date and then
select
Apply Network Settings
from the 802.11 Radio
menu.
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
Make sure you are using the correct static WEP key.
Sometimes you can see the strong signal strength and that
security is enabled even with the WEP key set incorrectly.
The CV30 indicates that it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on the CV30
match the user name and password on the authentication
server. You may need to re-enter the password on both the
CV30 and the authentication server.
•
on your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped with
your authentication server software.
•
the IP address and secret key for your access point must
match the IP address and secret key on the authentication
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
•
your authentication server is active and that it can
communicate with your access point. You can use the
PING utility in iConnect to determine communications.
•
the authentication server software is running on the server
PC.