Konica Minolta bizhub 25 bizhub 25 Administrator Guide - Page 154

Scan to FTP and, DocIndex Communication Errors, Internet Fax Reception Results

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Error code Error message 5000 XML format error Countermeasure Check the "Metadata Name" field and reenter it. When the "Output File Format" is set to "XML Type A", the available characters are limited. • A space cannot be entered. 1 • "*" or a number cannot be entered as the first character. 2 „„ Scan to FTP and DocIndex Communication Errors Error code Error message Countermeasure 3 9000, 9999 System error occurred. An error occurred because the system memory was temporarily insufficient. Wait a while, and perform the operation again. 4 Troubleshooting 2, 3, 5, 6, 7, 8, 9, Cannot connect. 11, 13, 14, 15, 28, 30, 31, 36, 42, 55, 56, 63 In the TCP/IP settings, check whether the DNS server address is set correctly. Check whether the destination FTP server is registered in the DNS server. 17, 18, 19, 21, Cannot read or write to the file. 23, 25, 26, 27 Check whether the destination FTP server has writing prohibited. 67 Not able to log in. Check whether the user name and password for logging in to the FTP server specified as the destination are entered correctly. „„ Internet Fax Reception Results These single digit codes are displayed in the "Result" field of reception journal reports and the Message Board communication history. Error code 2 3 4 5 6 Countermeasure The image attached to the received e-mail does is not supported by the machine. Request the other party to attach the file in a format supported by the machine and transmit the file again. The fax forwarding request was denied for the received e-mail. Check the fax forwarding request settings in "E-mail Settings > Optional E-mail Settings" in Message Board. Cannot connect to the POP3 server. In "E-mail Settings > SMTP/POP Settings" in Message Board, check whether the POP3 server address, POP3 port number, SSL, and POP3S port number settings are correctly specified. The POP3 server could not be found. Check the DNS server address setting in the TCP/IP settings. In "E-mail Settings > SMTP/POP Settings" in Message Board, check whether the POP3 server address, POP3 port number, SSL, and POP3S port number settings are correctly specified. Authentication failed for the POP3 server. In "E-mail Settings > SMTP/POP Settings" in Message Board, check whether the authentication method, POP3 user name, and POP user password settings are correctly specified. Error Messages 4-7

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Error Messages
4-7
1
2
3
4
Troubleshooting
Error code
Error message
Countermeasure
5000
XML format error
Check the “Metadata Name” field and reenter
it. When the “Output File Format” is set to
“XML Type A”, the available characters are
limited.
•
A space cannot be entered.
• “
*” or a number cannot be entered as the
first character.
Scan to FTP and
±
DocIndex Communication Errors
Error code
Error message
Countermeasure
9000, 9999
System error occurred.
An error occurred because the system
memory was temporarily insufficient. Wait a
while, and perform the operation again.
2, 3, 5, 6, 7, 8, 9,
11, 13, 14, 15,
28, 30, 31, 36,
42, 55, 56, 63
Cannot connect.
In the TCP/IP settings, check whether the
DNS server address is set correctly.
Check whether the destination FTP server is
registered in the DNS server.
17, 18, 19, 21,
23, 25, 26, 27
Cannot read or write to the file.
Check whether the destination FTP server
has writing prohibited.
67
Not able to log in.
Check whether the user name and password
for logging in to the FTP server specified as
the destination are entered correctly.
Internet Fax Reception Results
±
These single digit codes are displayed in the “Result” field of reception journal reports and
the Message Board communication history.
Error code
Countermeasure
2
The image attached to the received e-mail does is not supported by the machine.
Request the other party to attach the file in a format supported by the machine
and transmit the file again.
3
The fax forwarding request was denied for the received e-mail.
Check the fax forwarding request settings in “E-mail Settings > Optional E-mail
Settings” in Message Board.
4
Cannot connect to the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in Message Board, check whether the
POP3 server address, POP3 port number, SSL, and POP3S port number settings
are correctly specified.
5
The POP3 server could not be found.
Check the DNS server address setting in the TCP/IP settings. In “E-mail Settings
> SMTP/POP Settings” in Message Board, check whether the POP3 server
address, POP3 port number, SSL, and POP3S port number settings are correctly
specified.
6
Authentication failed for the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in Message Board, check whether the
authentication method, POP3 user name, and POP user password settings are
correctly specified.