Konica Minolta bizhub 25 bizhub 25 Administrator Guide - Page 165

Cannot Print - driver windows

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Status Cannot print correctly using the Scan to Printer function Things to check Are you using Windows 2000? Does the computer have enough memory? Cannot delete a printer registered in the Scan to Printer function Cannot Print Countermeasure Try specifying "200 dpi" for the scan resolution. Expand computer memory. The computer on which the Scan to Print Monitor is installed should have more memory than 512 MB. If you become unable to use the computer which registered the printer for some reason, use "Scan to Print Clear" to delete the printer. (See page 2-45.) Status Cannot perform printing Things to check Countermeasure Have you checked the network environment? Refer to "Cannot Connect to the Network" to check the network environment. (See page 4-19.) Is paper loaded? Load the paper properly. For details, refer to Chapter 1, "Loading Paper" in the User's Guide. Has the toner run out? Has the drum cartridge reached the end of its life? Check the screen of the machine, and if a message is displayed, replace the toner cartridge and drum cartridge. For details, refer to Chapter 4, "Replacing the Toner Cartridge" in the User's Guide. Is the system memory of the computer insufficient? Check whether the memory capacity of the computer meets the requirements for operating Message Board. If the requirements are not met, increase the memory of the computer. If multiple applications or unnecessary resident programs are running, close them. Is the printer driver installed? Refer to Chapter 2, "Installing to Windows" or Chapter 3, "Installing to Mac OS X" in the Printer Guide to install the required printer driver. Is the correct printer selected? Select your desired printer in the print menu of the application. Is the printing port correct? Check whether the printing port is correct in the properties screen of the printer driver. Refer to the help, etc. for your computer. If the machine is connected via a USB cable, confirm that "USBxx" (where "xx" refers to the port number) is selected. If the machine is connected via a network, confirm that an lpr port with the same address as the IP address set in the machine is selected. Are you printing from Mac OS X 10.2 via USB cable? When you print from Mac via USB cable, the following settings are not available: Paper Type, Toner Saving, Print Density, Binding Width (Front), and Binding Width (Back). Print via network or upgrade your Mac version to Mac OS X 10.3 or later. 4-18 Troubleshooting

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4-18
Troubleshooting
Status
Things to check
Countermeasure
Cannot print
correctly using the
Scan to Printer
function
Are you using Windows
2000?
Try specifying “200 dpi” for the scan
resolution.
Does the computer have
enough memory
?
Expand computer memory. The computer on
which the Scan to Print Monitor is installed
should have more memory than 512 MB.
Cannot delete a
printer registered in
the Scan to Printer
function
If you become unable to use the computer
which registered the printer for some reason,
use “
Scan to Print Clear
” to delete the printer.
(See page 2-45.)
Cannot Print
Status
Things to check
Countermeasure
Cannot perform
printing
Have you checked the
network environment?
Refer to “
Cannot Connect to the Network
” to
check the network environment.
(See page
4-19.)
Is paper loaded?
Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Has the toner run out? Has
the drum cartridge reached
the end of its life?
Check the screen of the machine, and if
a message is displayed, replace the toner
cartridge and drum cartridge. For details,
refer to Chapter 4, “Replacing the Toner
Cartridge” in the User's Guide.
Is the system memory of the
computer insufficient?
Check whether the memory capacity of
the computer meets the requirements for
operating Message Board.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the printer driver
installed?
Refer to Chapter 2, “Installing to Windows
”
or Chapter 3, “Installing to Mac OS X” in the
Printer Guide to install the required printer
driver.
Is the correct printer
selected?
Select your desired printer in the print menu
of the application.
Is the printing port correct?
Check whether the printing port is correct
in the properties screen of the printer driver.
Refer to the help, etc. for your computer.
If the machine is connected via a USB cable,
confirm that “USBxx” (where “xx” refers to
the port number) is selected. If the machine
is connected via a network, confirm that an
lpr port with the same address as the IP
address set in the machine is selected.
Are you printing from Mac
OS X 10.2 via USB cable?
When you print from Mac via USB cable, the
following settings are not available: Paper
Type, Toner Saving, Print Density, Binding
Width (Front), and Binding Width (Back).
Print via network or upgrade your Mac
version to Mac OS X 10.3 or later.