Home » Kyocera Manuals » Multifunction Devices » Kyocera ECOSYS M3655idn » Manual Viewer

Kyocera ECOSYS M3655idn M3655idn/M3660idn Operation Guide - Page 415

Error, Message, Corrective Actions, Reference, FTP Client Transmission

Get Kyocera ECOSYS M3655idn PDF manuals and user guides

View all Kyocera ECOSYS M3655idn manuals

Add to My Manuals
Save this manual to your list of manuals

Page 415 highlights

Troubleshooting > Troubleshooting Error Code 1105 Message Failed to send via SMB. Failed to send the e-mail. Failed to send via FTP. 1106 1131 Failed to send the e-mail. Failed to send via FTP. 1132 Failed to send the e-mail. Failed to send via FTP. 2101 Failed to send via SMB. Failed to send via FTP. Failed to send the e-mail. Corrective Actions Reference Page Check the following settings. [System Menu/Counter] key > [System/Network] > [Network] > [Protocol Settings] > [SMB Client (Transmission)] page 8-32 Select [On] of the SMTP settings on the Command Center RX. page 2-59 Check the following settings. [System Menu/Counter] key > [System/Network] > [Network] > [Protocol Settings] > [FTP Client (Transmission)] page 8-32 Check the sender address of SMTP on the Command Center RX. page 2-59 Enable the SSL. [System Menu/Counter] key > [System/Network] > [Network] > [Security Settings] > [SSL] page 8-37 Check the following of the SMTP server. • Is SMTP over SSL available? • Is the encryption available? Refer to the Command Center RX User Guide. Check the following of the FTP server. - • Is FTPS available? • Is the encryption available? Check the network and SMB settings. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and FTP settings. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and Command Center RX. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • POP3 server name of the POP3 user • SMTP server name page 2-59 10-28

Section	Page
Preface	2
Contents	3
Overview	10
Machine Features	11
Color and Image Quality Functions	15
Basic Color Modes	15
Adjusting Image Quality and Color	16
Guides Provided with the Machine	17
About the Operation Guide (this Guide)	19
Structure of the guide	19
Conventions Used in This Guide	20
Menu Map	22
1 Legal and Safety Information	37
Notice	38
Safety Conventions in This Guide	38
Environment	39
Precautions for Use	40
Laser Safety (Europe)	41
SAFETY OF LASER BEAM (USA)	42
Safety Instructions Regarding the Disconnection of Power	43
Compliance and Conformity	43
Other precautions (for users in California, the United States)	43
Warranty (the United States and Canada)	44
Legal Restriction on Copying/Scanning	45
EN ISO 7779	45
EK1-ITB 2000	45
Wireless Connection (Mexico only)	45
Security Precautions when Using Wireless LAN (If equipped)	45
Limited Use of This Product (If equipped)	46
Legal Information	47
Energy Saving Control Function	53
Automatic 2-Sided Print Function	53
Resource Saving - Paper	53
Environmental benefits of \	53
Energy Star (ENERGY STAR®) Program	54
2 Installing and Setting up the Machine	55
Part Names	56
Machine Exterior	56
Connectors/Interior	58
With Optional Equipments Attached	60
Connecting the Machine and Other Devices	61
Connecting Cables	62
Connecting LAN Cable	62
Connecting USB Cable	63
Connecting the Power Cable	63
Power On/Off	64
Power On	64
Power Off	64
Using the Operation Panel	65
Operation Panel Keys	65
Adjusting the Operation Panel Angle	66
Touch Panel	67
Home Screen	67
Display for Device Information	71
Functions key	72
Display of Keys That Cannot Be Set	73
Enter key and Quick No. Search key	74
Help Screen	75
Login/Logout	76
Login	76
Logout	77
Default Settings of the Machine	78
Setting Date and Time	78
Network Setup	79
Configuring the Wired Network	79
Configuring the Wireless Network	81
Setting Wi-Fi Direct	85
Energy Saver function	87
Low Power Mode	87
Sleep and Auto Sleep	87
Power Off Rule (models for Europe)	88
Quick Setup Wizard	89
Installing Software	91
Software on DVD (Windows)	91
Installing Software in Windows	92
Uninstalling the Software	98
Installing Software in Mac Computer	99
Setting TWAIN Driver	101
Setting WIA Driver	103
Checking the Counter	104
Additional Preparations for the Administrator	105
Sending Documents to a PC	105
Strengthening the Security	105
Command Center RX	107
Accessing Command Center RX	108
Changing Security Settings	109
Changing Device Information	111
E-mail Settings	113
Registering Destinations	117
Creating a New Custom Box	118
Printing a document stored in a Custom Box	119
Transferring Data from Our Other Products	121
Migrating the Address Book	121
3 Preparation before Use	127
Loading Paper	128
Precaution for Loading Paper	129
Loading in the Cassettes	130
Loading Statement in the Cassettes (for inch models)	134
Loading Paper in the Multi Purpose Tray	137
Specifying Paper Size and Media Type	141
Paper Stopper	143
Preparation for Sending a Document to a Shared Folder in a PC	144
Making a note of the computer name and full computer name	144
Making a note of the user name and domain name	145
Creating a Shared Folder, Making a Note of a Shared Folder	146
Configuring Windows Firewall	150
Registering Destinations in the Address Book	154
Adding a Destination (Address Book)	154
Adding a Destination on One Touch Key (One Touch Key)	159
4 Printing from PC	161
Printing from PC	162
Printing on Non-standard Sized Paper	164
Banner printing	165
Printer Driver Print Settings Screen	169
Printer Driver Help	170
Changing the Default Printer Driver Settings (Windows 8.1)	170
Canceling Printing from a Computer	170
Printing by AirPrint	171
Printing by Google Cloud Print	171
Printing by Mopria	171
Printing with Wi-Fi Direct	171
Printing Data Saved on the Printer	172
Specifying the Job Box from a Computer and Storing the Job	172
Printing Documents from Private Print Box	173
Printing Document from Stored Job Box	175
Printing Document from Quick Copy Box	177
Printing Document from Proof and Hold Box	179
Status Monitor	181
Accessing the Status Monitor	181
Exiting the Status Monitor	181
Status Monitor Display	181
5 Operation on the Machine	185
Loading Originals	186
Placing Originals on the Platen	186
Loading Originals in the Document Processor	187
Favorites	190
Registering Favorite	191
Recalling Favorite	193
Editing and Deleting Favorite	194
Application	195
Installing Applications	195
Using Applications	196
Uninstalling Applications	197
Registering Shortcuts	198
Adding Shortcuts	198
Editing and Deleting Shortcuts	199
Copying	200
Basic Operation	200
Canceling Jobs	201
Sending	202
Basic Operation	203
Specifying Destination	204
Checking and Editing Destinations	209
Confirmation Screen of Destinations	210
Recall	211
Send to Me (E-mail)	211
Sending to Different Types of Destinations (Multi Sending)	212
Canceling Sending Jobs	213
WSD Scan	214
Installing the Driver	214
Scanning using TWAIN or WIA	216
Scanning with File Management Utility	217
Using fax server to send a fax (fax server transmission)	218
Configuring Settings before Sending	218
Using fax server to send a fax	218
How to use the FAX Function	220
What is Document Box?	221
Basic Operation for Document Box	222
Box List Operations	222
Document List Operations	222
Using a Custom Box	223
Creating a New Custom Box	223
Editing and Deleting Custom Box	225
Saving Scanned Documents to a Custom Box	226
Moving Documents in Custom Box	227
Copying Documents in Custom Box into Other Boxes	227
Copying Documents in Custom Box to Removable Memory	228
Joining Documents in Custom Box	229
Deleting Documents in Custom Box	230
Printing Documents in Custom Box	230
Sending Documents in a Custom Box	231
Sending Documents in Custom Box to E-mail Address of Logged in user.	232
Scanning Document Stored in a Custom Box	233
Printing Documents Stored in Removable USB Memory	234
Saving Documents to USB Memory (Scan to USB)	236
Check the USB Memory Information	237
Removing USB Memory	238
Using the Manual Stapler	239
6 Using Various Functions	240
Functions Available on the Machine	241
Copy	241
Send	243
Custom Box (Store File, Printing Documents, Sending Documents)	245
Removable Memory (Store File, Printing Documents)	247
Functions	249
ID Card Copy	249
Original Size	249
Paper Selection	250
Original Orientation	251
Mixed Size Originals	252
Collate	252
Density	252
Original Image	253
EcoPrint	254
Color Selection	254
Sharpness	255
Contrast	255
Background Density Adj. (Background Density Adjustment)	256
Prevent Bleed-thrugh	256
Zoom	257
Combine	259
Duplex	261
Continuous Scan	263
Job Finish Notice	263
File Name Entry	264
Priority Override	264
Quiet Mode	264
Skip Blank Page	265
Duplex (2-sided Original)	266
Sending Size	267
File Format	268
File Separation	272
Scan Resolution, Resolution	272
E-mail Subject/Body	272
Long Original	273
FTP Encrypted TX	273
Delete after Printed	273
Delete after Transmitted	273
Storing Size	274
Encrypted PDF Password	274
JPEG/TIFF Print	275
XPS Fit to Page	275
7 Status/Job Cancel	276
Checking Job Status	277
Details of the Status Screens	278
Checking Detailed Information of Jobs	282
Checking Job History	283
Checking the Detailed Information of Histories	284
Sending the Log History	284
Job Operation	285
Pause and Resumption of Jobs	285
Canceling of Jobs	285
Device/Communication	286
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	288
8 Setup and Registration (System Menu)	289
System Menu	290
Operation Method	290
System Menu Settings	291
Language	293
Report	293
User Property	295
Cassette/MP Tray Settings	296
Common Settings	298
Home	308
Copy	308
Send	309
Document Box	310
FAX	310
Application	310
Internet	311
Address Book/One Touch	311
User Login/Job Accounting	312
Printer	312
System/Network	315
Date/Timer/Energy Saver	334
Adjustment/Maintenance	337
9 User Authentication and Accounting (User Login, Job Accounting)	339
Overview of User Login Administration	340
Enabling User Login Administration	341
Setting User Login Administration	342
Authentication Security	342
Adding a User (Local User List)	344
Changing User Properties	347
User Login Administration for Printing	351
To Manage the Users to Scan Using TWAIN	353
To Manage the Users to Scan Using WIA	354
To Manage the Users that Send Faxes from a PC	355
Local Authorization	356
Group Authorization Settings	357
Guest Authorization Set.	360
Obtain NW User Property	363
Simple Login Settings	365
ID Card Settings	368
PIN Code Authorization	369
Using User Login Administration	370
Login/Logout	370
Overview of Job Accounting	371
Enabling Job Accounting	372
Job Accounting Access	373
Setting an Account	374
Adding an Account	374
Restricting the Use of the Machine	375
Editing an Account	376
Deleting an Account	377
Job Accounting for Printing	378
Job Accounting for Scan Using TWAIN	379
Job Accounting for Scan Using WIA	380
Job Accounting for the FAX Transmitted from a Computer	381
Configuring Job Accounting	382
Default Setting	382
Counting the Number of Pages Printed	383
Print Accounting Report	384
Using Job Accounting	385
Login/Logout	385
Unknown User Settings	386
Unknown ID Job	386
Registering Information for a User whose ID is Unknown	387
10 Troubleshooting	388
Regular Maintenance	389
Cleaning	389
Toner Container Replacement	393
Waste Toner Box Replacement	397
Replacing Staples	399
Troubleshooting	400
Solving Malfunctions	400
Responding to Messages	405
Adjustment/Maintenance	417
Clearing Paper Jams	418
Clearing a Staple Jam	425
11 Appendix	426
Optional Equipment	427
Overview of Optional Equipment	427
Optional Applications	434
Character Entry Method	436
Entry Screens	436
Entering Characters	438
Paper	439
Basic Paper Specifications	439
Choosing the Appropriate Paper	440
Special Paper	443
Specifications	447
Machine	447
Copy Functions	449
Printer Functions	449
Scanner Functions	450
Document Processor	450
Paper Feeder (500-sheet) (Option)	451
Manual Stapler	451
Glossary	452

Match case Limit results 1 per page

10-28

Troubleshooting > Troubleshooting

1105

Failed to send via SMB.

Check the following settings.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network

] > [

Protocol Settings

] >

[

SMB Client (Transmission)

]

page 8-32

Failed to send the e-mail.

Select [

] of the SMTP settings on the Command

Center RX.

page 2-59

Failed to send via FTP.

Check the following settings.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network

] > [

Protocol Settings

] >

[

FTP Client (Transmission)

]

page 8-32

1106

Failed to send the e-mail.

Check the sender address of SMTP on the Command

Center RX.

page 2-59

1131

Failed to send via FTP.

Enable the SSL.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network

] > [

Security Settings

] > [

SSL

]

page 8-37

1132

Failed to send the e-mail.

Check the following of the SMTP server.

•

Is SMTP over SSL available?

•

Is the encryption available?

Refer to the

Command

Center RX

User Guide

Failed to send via FTP.

Check the following of the FTP server.

•

Is FTPS available?

•

Is the encryption available?

—

2101

Failed to send via SMB.

Check the network and SMB settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send via FTP.

Check the network and FTP settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send the e-mail.

Check the network and Command Center RX.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

POP3 server name of the POP3 user

•

SMTP server name

page 2-59

Error

Code

Message

Corrective Actions

Reference

Page