LG LSS-3200A Owners Manual - Page 122

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TROUBLESHOOTING SYMPTOMS The Program Guide shows channels I don't receive. Cannot receive high-definition channels. Normal picture but no sound. Picture is distorted. SOLUTIONS - Contact your service provider to subscribe to all available channels. - Adjust your antenna or satellite dish to receive all available channels. (see section 3-4) - Use the Custom Guide feature to select channels that you receive. (see section 7-2) - Whenever you access the GUIDE, make sure you select the CUSTOM guide (see section 7-2) to show only channels not HIDDEN (see section 88). Occasionally, broadcaster may move or add new channels or services, these may appear but may be HIDDEN (see section 8-8). - Make sure that a multi-sat dish is used to receive all available HD satellite services (see section 3-4). - Make sure there is a good signal strength on available satellites or off-air antenna (see section 8-7 or press the SIGNAL button on the remote control). - Check volume levels. - Make sure the TV or Amp is not muted. - Check that the DIRECTV® HD Receiver is connected properly. (see section 3-7) - If using the digital audio connection with your A/V receiver (see section 3-7), check that your receiver is set to digital input and the Audio > Digital Output is set correctly (see 8-12). - Make sure the proper format is selected. (see section 2-3) - Make sure the proper aspect ratio is selected. (see section 2-4) - Make sure the video output is connected to the TV. (see section 3-5) - Adjust the aspect ratio setting of your TV or monitor if available. Video image does not fill the TV screen. - Check the HD Receiver's Aspect Ratio setting (see section 8-13), press the RATIO button on the remote control, or check your TV's aspect ratio setting. - Check with your service provider or local broadcaster to confirm if a full video image is broadcast. Available channels are missing. A previously available channel is no longer available. - If you are a DIRECTV customer, you can add a channel by running the "Manual Ch. Add" from the SETUP menu or find all available channels by running the "EZ Channel Scan" in the SETUP menu. (see section 8-8) - Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can find available channels by running the "EZ Channel Scan" in the SETUP menu. (see section 8-8) - Digital channels can be dynamically changed by broadcasters and service providers. A channel that may have been available in the past may have been moved or deleted. Consult your local broadcaster or service provider. - If the channels appear to be missing on the GUIDE screen, confirm that the ALL is selected (see section 7-2). 4:3 Aspect ratio cannot be selected. - Aspect ratio depends on both the incoming program format and the DISPLAY FORMAT setting. Once the button for the format is set to a standard definition (480i/480p) and the incoming program is standard 121 definition, the aspect ratio can not be adjusted and a warning message will appear on the screen. (see section 8-13)

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121
TROUBLESHOOTING
SYMPTOMS
SOLUTIONS
The Program Guide shows channels
I don’t receive.
Cannot receive high-definition
channels.
Normal picture but no sound.
Picture is distorted.
Video image does not fill the TV
screen.
Available channels are missing.
A previously available channel is no
longer available.
4:3 Aspect ratio cannot be selected.
-
Contact your service provider to subscribe to all available channels.
-
Adjust your antenna or satellite dish to receive all available channels.
(see section 3-4)
-
Use the Custom Guide feature to select channels that you receive. (see
section 7-2)
-
Whenever you access the GUIDE, make sure you select the CUSTOM
guide (see section 7-2) to show only channels not HIDDEN (see section 8-
8). Occasionally, broadcaster may move or add new channels or services,
these may appear but may be HIDDEN (see section 8-8).
-
Make sure that a multi-sat dish is used to receive all available HD satel-
lite services (see section 3-4).
-
Make sure there is a good signal strength on available satellites or off-air
antenna (see section 8-7 or press the SIGNAL button on the remote control).
-
Check volume levels.
-
Make sure the TV or Amp is not muted.
-
Check that the DIRECTV
®
HD Receiver is connected properly. (see section 3-7)
-
If using the digital audio connection with your A/V receiver (see section 3-7), check that your
receiver is set to digital input and the Audio > Digital Output is set correctly (see 8-12).
-
Make sure the proper format is selected. (see section 2-3)
-
Make sure the proper aspect ratio is selected. (see section 2-4)
-
Make sure the video output is connected to the TV. (see section 3-5)
-
Adjust the aspect ratio setting of your TV or monitor if available.
-
Check the HD Receiver’s Aspect Ratio setting (see section 8-13), press the
RATIO button on the remote control, or check your TV’s aspect ratio setting.
-
Check with your service provider or local broadcaster to confirm if a full video
image is broadcast.
- If you are a DIRECTV customer, you can add a channel by running the
“Manual Ch. Add” from the SETUP menu or find all available channels by
running the “EZ Channel Scan” in the SETUP menu. (see section 8-8)
-
Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can
find available channels by running the “EZ Channel Scan” in the SETUP
menu. (see section 8-8)
-
Digital channels can be dynamically changed by broadcasters and service
providers. A channel that may have been available in the past may have
been moved or deleted. Consult your local broadcaster or service provider.
-
If the channels appear to be missing on the GUIDE screen, confirm that the ALL is
selected (see section 7-2).
- Aspect ratio depends on both the incoming program format and the
DISPLAY FORMAT
setting.
Once the button for the format is set to a
standard definition (480i/480p) and the incoming program is standard
definition, the aspect ratio can not be adjusted and a warning message
will appear on the screen. (see section 8-13)