Lacie d2 USB 3.0 User Manual - Page 29

LaCie d2 USB 3.0 • Design by Neil Poulton User Manual Troubleshooting page 29 Problem The drive is making clicking noises. The drive does not turn on automatically when connected to the computer. Available disk spaces does not increase after deleting files. Question Solutions Is the sound "soft clicking" or "hard clicking"? Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible causes: ✦✦ The drive could be corrupted. Reformatting the drive can solve this issue. ✦✦ The drive could have a failure in the external power supply or power cable. Try using a different one, if possible. Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. Hard clicking may be a sign of physical failure. If nothing traumatic happened to the drive prior to this behavior, consider it to be soft clicking, and troubleshoot the problem as suggested above. The automatic power on/off feature works by measuring power changes in the data cable. Unfortunately, not all computers change the amount of power coming from those ports. As the power amount doesn't change, the drive is unaware when to shut down. Verify this by shutting down the computer, then unplug the computer from power for a while. The drive will shut down when the power stops coming from the ports. When a file is deleted, the space used on the disk is not reclaimed until the file is truly erased. The trash (Recycle Bin on Windows) is actually a hidden folder located in each hard drive. To completely delete the file, another step must be performed. To empty this folder and reclaim the space, right-click the Recycle Bin icon, and left-click Empty Recycle Bin on the menu that appears.