Lenovo NetVista A22 Quick reference for NetVista 2254, 2256, 2257, 6336, 6337, - Page 41

Support, Phone List, Machine type and model

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v Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers. v Installation and maintenance of network operating systems (NOS). v Installation and maintenance of application programs. Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response time will vary depending on the number and complexity of incoming calls. If possible, be at your computer when you call. Please have the following information ready: v Machine type and model v Serial numbers of your IBM hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List. Chapter 5. Getting information, help and service 27

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v
Replacement or use of non-IBM parts or nonwarranted IBM parts. All
warranted parts contain a 7-character identification in the format IBM FRU
XXXXXXX.
v
Identification of software problem sources.
v
Configuration of BIOS as part of an installation or upgrade.
v
Changes, modifications, or upgrades to device drivers.
v
Installation and maintenance of network operating systems (NOS).
v
Installation and maintenance of application programs.
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note:
Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine type and model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click
Support
Phone List
.
Chapter 5. Getting information, help and service
27