Lenovo ThinkPad R30 English - Service and Troubleshooting Guide for the ThinkP - Page 33

TrackPoint problems, Solution, Problem, Standard PS/2 Port Mouse, IBM PS/2 TrackPoint

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Solving computer problems Solution: If you connect an external numeric keypad or an external keyboard with a numeric keypad, the internal numeric keypad is disabled. Use the external numeric keypad instead. TrackPoint problems Problem: The cursor drifts when the computer is turned on or after it resumes normal operation. Solution: The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Drift might last for several seconds under the following conditions: v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The mouse or pointing device does not work. Solution: Make sure that the pointing-device is enabled in the Device Manager. Make sure that the mouse or pointing-device cable is securely connected to the computer via a port replicator. Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Service & Support Web site. To access this Web site, open Access ThinkPad by pressing the ThinkPad button, then click the Service & Support image on the right of the screen. Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Chapter 2. Solving computer problems 21

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Solution:
If you connect an external numeric keypad or an external keyboard
with a numeric keypad, the internal numeric keypad is disabled. Use the
external numeric keypad instead.
TrackPoint problems
Problem:
The cursor drifts when the computer is turned on or after it resumes
normal operation.
Solution:
The cursor might drift when you are not using the TrackPoint
during normal operation. This is a normal characteristic of the TrackPoint and
is not a defect. Drift might last for several seconds under the following
conditions:
v
When the computer is turned on.
v
When the computer resumes normal operation.
v
When the TrackPoint is pressed for a long time.
v
When the temperature changes.
Problem:
The mouse or pointing device does not work.
Solution:
Make sure that the pointing-device is enabled in the Device
Manager.
Make sure that the mouse or pointing-device cable is securely connected to
the computer via a port replicator.
Try using the TrackPoint. If the TrackPoint works, the error might be due to
the mouse.
Note:
For more information, see the manual supplied with the mouse.
Problem:
The mouse buttons do not work.
Solution:
Change the mouse driver to
Standard PS/2 Port Mouse
, and then
reinstall
IBM PS/2 TrackPoint
. Drivers are provided in the
C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk
drive does not contain device drivers, refer to the ThinkPad Service &
Support Web site. To access this Web site, openAccess ThinkPad by pressing
the ThinkPad button, then click the Service & Support image on the right of
the screen.
Problem:
The scrolling or magnifying glass function does not work.
Solution:
Check the mouse driver in the Device Manager window, and make
sure that the
IBM PS/2 TrackPoint
driver is installed.
Solving computer problems
Chapter 2. Solving computer problems
21