Lenovo ThinkPad R30 English - Service and Troubleshooting Guide for the ThinkP - Page 56

Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Before you call, use Access ThinkPad to find information about your computer. Access ThinkPad includes a comprehensive, on-board help and information center for your computer and includes information such as installing additional memory. It travels with you, eliminating the need to carry reference manuals. Press the ThinkPad button to open Access ThinkPad. Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support. Country or region Argentina Australia Austria Bolivia Belgium Language Spanish English German Spanish Dutch Telephone Number 0800-666-0011 1300-130-426 01-24592-5901 0800-0189 02-210-9820 Brazil Canada French Portuguese English/ French 02-210-9800 55-11-3889-8986 1-800-565-3344 Chile China China (Hong Kong S.A.R.) Spanish Mandarin Cantonese/ English/ Putonghua 416-383-3344 800-224-488 800-810-1818 2825-7799 44 ThinkPad® R30 Series Service and Troubleshooting Guide