Lenovo ThinkServer RD330 (English) Installation and User Guide - Page 4

Troubleshooting and, diagnostics, Getting information, help, and service

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Installing or removing the ThinkServer RAID 300 Upgrade Key for Advanced RAID . . . . 96 Installing or removing the ThinkServer Management Module Premium 100 Installing or removing the ThinkServer Trusted Platform Module 103 Installing or replacing a hot-swap redundant power supply 106 Installing or replacing a heat sink. . . . . . 110 Installing or replacing the microprocessor . . 113 Installing or replacing a hot-swap hard disk drive 122 Installing or replacing the optical drive . . . 126 Replacing the hot-swap hard disk drive backplane 132 Replacing the Intelligent Diagnostics Module 137 Replacing a system fan 139 Replacing the front panel board 141 Replacing the riser card assembly 1 . . . . 143 Replacing the system board battery . . . . 145 Completing the parts replacement 147 Reinstalling the server cover and reconnecting cables 147 Updating the server configuration . . . . . 151 Chapter 7. Troubleshooting and diagnostics 153 Troubleshooting procedure 153 Viewing the status and diagnostic LEDs. . . . . 153 Viewing the system event log 153 Basic troubleshooting tables 154 ThinkServer EasyStartup program problems 154 Optical drive problems 154 Hard disk drive problems 155 Memory module problems 156 Keyboard, mouse, and USB device problems 157 Chapter 8. Getting information, help, and service 159 Information resources 159 Using the documentation 159 ThinkServer Web site 159 Lenovo Support Web site 159 Help and service 160 Before you call 160 Calling for service 160 Using other services 161 Purchasing additional services 161 Appendix A. Notices 163 Trademarks 164 Important notes 164 Polyvinyl Chloride (PVC) cable and cord notice . . 164 Recycling information 164 Battery return program 165 Requirement for batteries containing perchlorate 165 Particulate contamination 166 Important information for the European Directive 2002/96/EC 166 German Ordinance for Work gloss statement. . . 170 Export classification notice 170 Electronic emission notices 170 Federal Communications Commission (FCC) Statement 170 ENERGY STAR model information 172 Index 173 ii ThinkServer RD330 User Guide

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Installing or removing the ThinkServer RAID
300 Upgrade Key for Advanced RAID
.
.
.
.
96
Installing or removing the ThinkServer
Management Module Premium
.
.
.
.
.
.
100
Installing or removing the ThinkServer Trusted
Platform Module
.
.
.
.
.
.
.
.
.
.
.
.
103
Installing or replacing a hot-swap redundant
power supply
.
.
.
.
.
.
.
.
.
.
.
.
.
106
Installing or replacing a heat sink
.
.
.
.
.
.
110
Installing or replacing the microprocessor
.
.
113
Installing or replacing a hot-swap hard disk
drive
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
122
Installing or replacing the optical drive
.
.
.
126
Replacing the hot-swap hard disk drive
backplane
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
132
Replacing the Intelligent Diagnostics
Module
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
137
Replacing a system fan
.
.
.
.
.
.
.
.
.
139
Replacing the front panel board
.
.
.
.
.
.
141
Replacing the riser card assembly 1
.
.
.
.
143
Replacing the system board battery
.
.
.
.
145
Completing the parts replacement
.
.
.
.
.
.
.
147
Reinstalling the server cover and reconnecting
cables
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
147
Updating the server configuration
.
.
.
.
.
151
Chapter 7. Troubleshooting and
diagnostics
.............
153
Troubleshooting procedure
.
.
.
.
.
.
.
.
.
.
153
Viewing the status and diagnostic LEDs
.
.
.
.
.
153
Viewing the system event log
.
.
.
.
.
.
.
.
.
153
Basic troubleshooting tables
.
.
.
.
.
.
.
.
.
154
ThinkServer EasyStartup program
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
154
Optical drive problems
.
.
.
.
.
.
.
.
.
.
154
Hard disk drive problems
.
.
.
.
.
.
.
.
.
155
Memory module problems
.
.
.
.
.
.
.
.
156
Keyboard, mouse, and USB device
problems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
157
Chapter 8. Getting information, help,
and service
.............
159
Information resources
.
.
.
.
.
.
.
.
.
.
.
.
159
Using the documentation
.
.
.
.
.
.
.
.
.
159
ThinkServer Web site
.
.
.
.
.
.
.
.
.
.
159
Lenovo Support Web site
.
.
.
.
.
.
.
.
.
159
Help and service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
160
Before you call
.
.
.
.
.
.
.
.
.
.
.
.
.
160
Calling for service
.
.
.
.
.
.
.
.
.
.
.
.
160
Using other services
.
.
.
.
.
.
.
.
.
.
161
Purchasing additional services
.
.
.
.
.
.
161
Appendix A. Notices
.........
163
Trademarks
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
164
Important notes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
164
Polyvinyl Chloride (PVC) cable and cord notice .
.
164
Recycling information
.
.
.
.
.
.
.
.
.
.
.
.
164
Battery return program
.
.
.
.
.
.
.
.
.
.
165
Requirement for batteries containing
perchlorate
.
.
.
.
.
.
.
.
.
.
.
.
.
.
165
Particulate contamination
.
.
.
.
.
.
.
.
.
.
166
Important information for the European Directive
2002/96/EC
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
166
German Ordinance for Work gloss statement.
.
.
170
Export classification notice
.
.
.
.
.
.
.
.
.
.
170
Electronic emission notices
.
.
.
.
.
.
.
.
.
.
170
Federal Communications Commission (FCC)
Statement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
170
ENERGY STAR model information
.
.
.
.
.
.
.
172
Index
.................
173
ii
ThinkServer RD330 User Guide