Lenovo U110 U110 User's Guide V1.0 - Page 101

Types of Warranty Service, Appendix A. Warranty Information, Customer Replaceable Unit CRU Service - keyboard replacement

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Appendix A. Warranty Information „ Types of Warranty Service 1 Customer Replaceable Unit ("CRU") Service Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product. Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility. Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is required, 1) return instructions, a prepaid return shipping label, and a container are included with the replacement CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2 On-site Service Under On-site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. 90

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Appendix A. Warranty Information
Types of Warranty Service
1
Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for you to
install. Most CRUs are easy to install whereas others may require some
technical skill and tools. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time
upon request. You may request that a Service Provider install some CRUs
under one of the other types of warranty service designated for your
product. Installation of external CRUs (such as mice, keyboards, or
monitors) is your responsibility. Lenovo specifies in the materials shipped
with a replacement CRU whether the defective CRU must be returned.
When return is required, 1) return instructions, a prepaid return shipping
label, and a container are included with the replacement CRU, and 2) you
may be charged for the replacement CRU if your Service Provider does not
receive the defective CRU within thirty (30) days of your receipt of the
replacement.
2
On-site Service
Under On-site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the
product to a designated service center.