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Lexmark CX310 User's Guide - Page 213

Shadow images appear on prints, Skewed print

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Troubleshooting 213 Shadow images appear on prints Leading edge AABBCCDD AABBCCDD Trailing edge Action Yes Step 1 Go to step 2. Check if the paper loaded in the tray has the correct paper type and weight. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the printer settings match the type and weight of the paper loaded? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. Do shadow images still appear on prints? Step 4 Replace the imaging kit, and then resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper type and weight to match the paper loaded in the tray. The problem is solved. The problem is solved. Skewed print AAABBBC)CCDDD)EEE

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Understanding the basic functions of the scanner	11
Using the ADF and scanner glass	12
Using the printer control panel	13
Understanding the colors of the indicator and Sleep button lights	13
Additional printer setup	15
Installing internal options	15
Available internal options	15
Accessing the controller board	16
Installing a memory card	18
Installing an optional card	20
Installing hardware options	22
Order of installation	22
Installing a 650-sheet duo tray	22
Attaching cables	23
Setting up the printer software	24
Installing the printer software	24
Updating available options in the printer driver	25
Networking	26
Preparing to set up the printer on an Ethernet network	26
Installing the printer on an Ethernet network	26
Preparing to set up the printer on a wireless network	27
Connecting the printer using the Wireless Setup Wizard	28
Connecting the printer to a wireless network using Wi-Fi Protected Setup	29
Connecting the printer to a wireless network using the Embedded Web Server	30
Verifying printer setup	30
Printing a menu settings page	30
Printing a network setup page	31
Loading paper and specialty media	32
Setting the paper size and type	32
Configuring Universal paper settings	32
Loading the 250-sheet tray	33
Loading the manual feeder	35
Loading the 650-sheet duo tray	36
Loading the multipurpose feeder	37
Linking and unlinking trays	40
Linking and unlinking trays	40
Creating a custom name for a paper type	41
Assigning a custom paper type name	41
Assigning a custom paper type	42
Paper and specialty media guide	43
Using specialty media	43
Tips on using letterhead	43
Tips on using transparencies	44
Tips on using envelopes	45
Tips on using labels	45
Tips on using card stock	46
Paper guidelines	46
Paper characteristics	46
Unacceptable paper	47
Selecting paper	47
Selecting preprinted forms and letterhead	48
Using recycled paper and other office papers	48
Storing paper	48
Supported paper sizes, types, and weights	49
Supported paper sizes	49
Supported paper types and weights	51
Printing	53
Printing a document	53
Printing a document	53
Printing in black and white	53
Adjusting toner darkness	53
Using Max Speed and Max Yield	54
Printing confidential and other held jobs	55
Storing print jobs in the printer	55
Printing confidential and other held jobs	55
Modifying confidential print settings	56
Printing information pages	57
Printing a font sample list	57
Canceling a print job	57
Canceling a print job from the printer control panel	57
Canceling a print job from the computer	57
Copying	58
Making copies	58
Making a quick copy	58
Copying using the ADF	58
Copying using the scanner glass	59
Copying photos	59
Copying on specialty media	59
Copying on transparencies	59
Copying on letterhead	60
Customizing copy settings	61
Copying to a different size	61
Making copies using paper from a selected tray	61
Reducing or enlarging copies	62
Making a copy lighter or darker	62
Adjusting copy quality	63
Collating copies	64
Placing separator sheets between copies	64
Copying multiple pages onto a single sheet	65
Placing information on copies	65
Placing an overlay message on each page	65
Canceling a copy job	66
Canceling a copy job from the printer control panel	66
Understanding the copying options	66
Copies	66
Copy from	66
Copy to	67
Scale	67
Darkness	67
Collate	67
Content Type	67
Content Source	67
Color	68
Overlay	68
Separator Sheets	68
Paper Saver	68
E-mailing	69
Setting up the printer to e-mail	69
Setting up the e-mail function	69
Configuring e-mail settings	69
Creating an e-mail shortcut	70
Creating an e-mail shortcut using the Embedded Web Server	70
E-mailing a document	70
Sending an e-mail using a shortcut number	70
Sending an e-mail using the printer control panel	70
Canceling an e-mail	71
Scanning	72
Scanning to an FTP address	72
Creating shortcuts	72
Creating an FTP shortcut using the Embedded Web Server	72
Scanning to an FTP address	73
Scanning to an FTP address using a shortcut number	73
Scanning to an FTP address using the printer control panel	73
Scanning to a computer	74
Scanning to a computer	74
Understanding the printer menus	76
Menus list	76
Supplies menu	77
Paper menu	78
Default Source menu	78
Paper Size/Type menu	78
Substitute Size menu	81
Paper Texture menu	81
Paper Weight menu	83
Paper Loading menu	84
Custom Types menu	86
Custom Scan Sizes menu	86
Universal Setup menu	86
Reports menu	87
Reports menu	87
Network/Ports	88
Active NIC menu	88
Standard Network or Network [x] menu	88
Reports menu	89
Network Card menu	90
TCP/IP menu	90
IPv6 menu	91
Wireless menu	92
AppleTalk menu	93
Standard USB menu	93
SMTP Setup menu	95
Security menu	96
Confidential Print menu	96
Security Audit Log menu	96
Set Date and Time menu	97
Settings menu	98
General Settings menu	98
Copy Settings menu	102
E-mail Settings menu	106
FTP Settings menu	110
Print Settings	113
Setup menu	113
Finishing menu	114
Quality menu	116
Utilities menu	119
XPS menu	119
PDF menu	119
PostScript menu	119
PCL Emul menu	120
HTML menu	122
Image menu	123
Help menu	124
Saving money and the environment	125
Saving paper and toner	125
Using recycled paper	125
Conserving supplies	125
Saving energy	126
Using Eco-Mode	126
Reducing printer noise	126
Adjusting Sleep mode	127
Using Hibernate mode	128
Setting Hibernate Timeout	128
Using Schedule Power Modes	129
Recycling	129
Recycling Lexmark products	130
Recycling Lexmark packaging	130
Returning Lexmark cartridges for reuse or recycling	130
Securing the printer	131
Using the security lock feature	131
Statement of Volatility	131
Erasing volatile memory	132
Erasing non-volatile memory	132
Finding printer security information	132
Maintaining the printer	133
Storing supplies	133
Cleaning the printer parts	133
Cleaning the printer	133
Cleaning the scanner glass	134
Checking the status of parts and supplies	135
Checking the status of parts and supplies on the printer control panel	135
Checking the status of parts and supplies from the Embedded Web Server	135
Estimated number of remaining pages	135
Ordering supplies	136
Using genuine Lexmark parts and supplies	136
Ordering toner cartridges	136
Ordering imaging kits	137
Ordering a maintenance kit	137
Ordering a waste toner bottle	137
Replacing supplies	138
Replacing the waste toner bottle	138
Replacing a black and color imaging kit	141
Replacing toner cartridges	148
Replacing a developer unit	150
Moving the printer	156
Before moving the printer	156
Moving the printer to another location	157
Shipping the printer	157
Managing the printer	158
Finding advanced networking and administrator information	158
Checking the virtual display	158
Setting up e-mail alerts	158
Viewing reports	158
Configuring supply notifications from the Embedded Web Server	159
Copying printer settings to other printers	160
Restoring factory default settings	160
Clearing jams	161
Avoiding jams	161
Understanding jam messages and locations	162
[x]-page jam, clear standard bin [203.xx]	163
[x]-page jam, open front door to clear fuser [202.xx]	166
[x]-page jam, open front door [20y.xx]	169
[x]-page jam, open front door to clear duplex [23y.xx]	170
[x]-page jam, open tray [x] [24y.xx]	171
[x]-page jam, clear manual feeder [251.xx]	172
[x]-page jam, clear multipurpose feeder [250.xx]	173
[x]-page jam, open automatic feeder top cover. [28y.xx]	174
Troubleshooting	176
Understanding the printer messages	176
Adjusting color	176
Change [paper source] to [custom type name]	176
Change [paper source] to [custom string]	176
Change [paper source] to [paper type] [paper size]	176
Close door	176
Close flatbed cover and load originals if restarting job [2yy.xx]	177
[Color] cartridge low [88.xy]	177
[Color] cartridge nearly low [88.xy]	177
[Color] cartridge very low, [x] estimated pages remain [88.xy]	177
Complex page, some data may not have printed [39]	177
Configuration change, some held jobs were not restored [57]	178
Defective flash detected [51]	178
Error reading USB drive. Remove USB.	178
Error reading USB hub. Remove hub.	178
Incompatible tray [x] [59]	178
Incorrect paper size, open [paper source] [34]	178
Insert Tray [x]	179
Insufficient memory for Flash Memory Defragment operation [37]	179
Insufficient memory, some Held Jobs were deleted [37]	179
Insufficient memory to collate job [37]	179
Insufficient memory to support Resource Save feature [35]	179
Insufficient memory, some held jobs will not be restored [37]	179
Load [paper source] with [custom type name]	180
Load [paper source] with [custom string]	180
Load [paper source] with [paper size]	180
Load [paper source] with [paper type] [paper size]	180
Load Manual Feeder with [custom string]	181
Load Manual Feeder with [custom type name]	181
Load Manual Feeder with [paper size]	181
Load Manual Feeder with [paper type] [paper size]	181
Maintenance kit low [80.xy]	181
Maintenance kit nearly low [80.xy]	181
Maintenance kit very low, [x] estimated pages remain [80.xy]	182
Memory full [38]	182
Network [x] software error [54]	182
Not enough free space in flash memory for resources [52]	182
Non-Lexmark [color] [supply type], see User's Guide [33.xy]	182
Reinstall missing or unresponsive [color] cartridge [31.xy]	183
Reinstall missing or unresponsive [type] imaging kit [31.xy]	183
Reload printed pages in Tray [x]	183
Remove packaging material, [area name]	183
Remove paper from standard output bin	184
Replace [color] cartridge, 0 estimated pages remain [88.xy]	184
Replace [color] cartridge, printer region mismatch [42.xy]	184
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	184
Replace all originals if restarting job.	184
Replace defective [color] cartridge [31.xy]	185
Replace defective [type] imaging kit [31.xy]	185
Replace jammed originals if restarting job.	185
Replace maintenance kit, 0 estimated pages remain [80.xy]	185
Replace missing [color] cartridge [31.xy]	186
Replace missing [type] imaging kit [31.xy]	186
Replace missing waste toner bottle [82.xy]	186
Replace unsupported [color] cartridge [32.xy]	186
Replace unsupported [type] imaging kit [32.xy]	186
Replace waste toner bottle [82.xy]	186
Scanner automatic feeder cover open	186
Scanner disabled by admin [840.01]	186
Scanner disabled. Contact system administrator if problem persists. [840.02]	187
Scanner jam, remove all originals from the scanner [2yy.xx]	187
Scanner jam, remove jammed originals from the scanner [2yy.xx]	187
SMTP server not set up. Contact system administrator.	187
Standard network software error [54]	187
Standard USB port disabled [56]	187
Supply needed to complete job	188
Too many flash options installed [58]	188
Too many trays attached [58]	188
[Type] imaging kit low [84.xy]	188
[Type] imaging kit nearly low [84.xy]	188
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	189
Unformatted flash detected [53]	189
Waste toner bottle nearly full [82.xy]	189
Weblink server not set up. Contact system administrator.	189
Solving printer problems	189
Basic printer problems	189
The printer is not responding	189
Printer display is blank	191
Option problems	192
Cannot detect internal option	192
Tray problems	193
Paper feed problems	194
Jammed pages are not reprinted	194
Paper frequently jams	194
Paper jam message remains after jam is cleared	195
Solving print problems	196
Printing problems	196
Confidential and other held jobs do not print	196
Incorrect characters print	197
Job prints from the wrong tray or on the wrong paper	197
Large jobs do not collate	198
Multiple-language PDF files do not print	198
Print jobs do not print	199
Print job takes longer than expected	200
Repeating defects appear on prints	201
Tray linking does not work	201
Unexpected page breaks occur	202
Print quality problems	203
Characters have jagged or uneven edges	203
Clipped pages or images	203
Gray background on prints	204
Horizontal voids appear on prints	205
Incorrect margins on prints	206
Paper curl	207
Print irregularities	208
Print is too dark	209
Print is too light	210
Printer is printing blank pages	211
Printer is printing solid black pages	212
Shadow images appear on prints	213
Skewed print	213
Streaked horizontal lines appear on prints	214
Streaked vertical lines appear on prints	215
Toner fog or background shading appears on prints	216
Toner rubs off	217
Transparency print quality is poor	218
Uneven print density	218
Vertical voids appear on prints	218
Color quality problems	219
FAQ about color printing	219
Prints on color transparencies appear dark when projected	221
The color of the print does not match the color of the original file	222
The print appears tinted	222
Solving copy problems	222
Copier does not respond	223
Scanner unit does not close	223
Poor copy quality	224
Partial document or photo copies	225
Solving scanner problems	225
The scanner does not respond	226
Scan job was not successful	227
Scanner unit does not close	227
Scanning takes too long or freezes the computer	228
Poor scanned image quality	228
Partial document or photo scans	229
Cannot scan from a computer	229
Embedded Web Server does not open	230
Contacting customer support	231
Notices	232
Product information	232
Edition notice	232
GOVERNMENT END USERS	232
Licensing notices	233
Trademarks	233
Noise emission levels	234
Waste from Electrical and Electronic Equipment (WEEE) directive	234
Product disposal	234
Static sensitivity notice	235
ENERGY STAR	235
Temperature information	235
Laser notice	235
Laser advisory label	235
Power consumption	236
Product power consumption	236
Sleep Mode	237
Hibernate Mode	237
Off mode	237
Total energy usage	237
Regulatory notices for electromagnetic compatibility	237
Federal Communications Commission (FCC) compliance information statement	237
European Community (EC) directives conformity	238
Regulatory notices for wireless products	239
Modular component notice	239
Exposure to radio frequency radiation	239
Industry Canada (Canada)	239
Notice to users in the European Union	240
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	242
DEVICE PATENT LICENSE	244