Lexmark CX431 Users Guide PDF

Lexmark CX431 Manual

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  • Lexmark CX431 | Users Guide PDF - Page 1
    CX331, CX431, MC3224, MC3326, MC3426 MFPs User's Guide April 2020 Machine type(s): 3500 Models: 285, 485, 685, 876, 8c6 www.lexmark.com
  • Lexmark CX431 | Users Guide PDF - Page 2
    the printer to fax...24 Loading paper and specialty media...30 Installing and updating software, drivers, and firmware 34 Available options...36 Networking...36 Printing the Menu Settings Page...39 from a mobile device...41 Printing from a flash drive...43 Supported flash drives and file types...44
  • Lexmark CX431 | Users Guide PDF - Page 3
    Contents 3 Configuring confidential jobs...44 Printing confidential and other held jobs...45 Printing from a Cloud Connector profile...46 Printing a font sample list...46 Placing separator sheets between copies 46 Canceling a print job...46 Adjusting toner darkness...46 Copy...47 Using the automatic
  • Lexmark CX431 | Users Guide PDF - Page 4
    ...70 Paper...76 Copy...79 Fax...81 E-mail...88 FTP...92 USB Drive...94 Network/Ports...98 Security...112 Cloud Connector...116 Reports...116 Troubleshooting...117 Maintain the printer 118 Checking the status of parts and supplies 118 Configuring supply notifications...118 Setting up e‑mail alerts
  • Lexmark CX431 | Users Guide PDF - Page 5
    144 Clearing jams...145 Paper feed problems...157 Printing problems...159 Color quality problems...188 Faxing problems...191 Scanning problems...194 Contacting customer support...198 Recycle and dispose 199 Recycling Lexmark products...199 Recycling Lexmark packaging...199 Notices...200 Index...216
  • Lexmark CX431 | Users Guide PDF - Page 6
    that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: To reduce the risk of fire
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    of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. CAUTION-SHOCK HAZARD: To possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
  • Lexmark CX431 | Users Guide PDF - Page 8
    than those specified in the User's Guide may result in hazardous radiation exposure. CAUTION- service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions
  • Lexmark CX431 | Users Guide PDF - Page 9
    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark CX431 | Users Guide PDF - Page 10
    support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com to http://support.lexmark.com. • In other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the
  • Lexmark CX431 | Users Guide PDF - Page 11
    Learn about the printer 11 Printer configurations Lexmark MC3224dwe MFP 1 Scanner 2 Standard bin 3 Manual feeder 4 250‑sheet tray 5 Control panel
  • Lexmark CX431 | Users Guide PDF - Page 12
    about the printer 12 Lexmark CX331, Lexmark CX431, Lexmark MC3224adwe, Lexmark MC3326, Lexmark MC3426 MFPs 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Manual feeder 6 Standard 250‑sheet tray 7 Optional 250‑sheet trays Note: This option is supported only in some printer
  • Lexmark CX431 | Users Guide PDF - Page 13
    Learn about the printer 13 Using the control panel Control panel part Function 1 Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. 2 Home button Go to the home screen. 3 Back button Return to the previous screen. 4
  • Lexmark CX431 | Users Guide PDF - Page 14
    guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is
  • Lexmark CX431 | Users Guide PDF - Page 15
    100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types
  • Lexmark CX431 | Users Guide PDF - Page 16
    use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • information, see the Paper and Specialty Media Guide. Supported paper sizes Paper size Standard or Manual feeder Two‑sided ADF optional printing 250‑sheet
  • Lexmark CX431 | Users Guide PDF - Page 17
    Learn about the printer 17 Paper size Standard or Manual feeder Two‑sided ADF optional printing 250‑sheet x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm (8.5 x 11.69 in.) 1 The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper. 2 When selected, the
  • Lexmark CX431 | Users Guide PDF - Page 18
    5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) Standard or Manual feeder optional 250‑sheet tray X X Two‑sided printing X ADF Scanner glass X .) to 176 x 250 mm (6.93 x 9.84 in.) X X N/A 1 The default support is long‑edge feed. When running on short‑edge feed, A5 is treated as narrow paper
  • Lexmark CX431 | Users Guide PDF - Page 19
    Standard or optional 250‑sheet tray Card stock Labels Envelopes Manual feeder 19 Two‑sided printing X X X Supported paper weights Note: The ADF supports 52-90.3 g/m2 (14-24 lb bond) paper. Paper type and weight Standard or optional Manual feeder 250‑sheet tray Light paper 60-74.9 g/m2 grain
  • Lexmark CX431 | Users Guide PDF - Page 20
    Set up, install, and configure 20 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical
  • Lexmark CX431 | Users Guide PDF - Page 21
    filter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes. Note: To enable manual fax, use a corded fax splitter. 2 Ethernet port Connect the printer to a network. 3 USB printer port Connect the printer to a computer. 4 Power cord socket
  • Lexmark CX431 | Users Guide PDF - Page 22
    appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 6 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark CX431 | Users Guide PDF - Page 23
    only for 24 hours. 6 Open a web browser, and then go to https://lexmark.cloud-connect.co. 7 Click Next, and then accept the Terms of Use. 8 authorization code, and then click Connect. 9 Log in to your cloud service provider account. 10 Grant permissions. Note: To complete the authorization process
  • Lexmark CX431 | Users Guide PDF - Page 24
    access to the bookmark, enter a PIN. Note: The application supports the following file types: PDF, JPEG, TIFF, and HTML-based web pages. Other file types such as DOCX and XLXS are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser,
  • Lexmark CX431 | Users Guide PDF - Page 25
    Set up, install, and configure 25 Using the control panel 1 From the home screen, touch: Settings > Device > Preferences > Run Initial Setup 2 Turn off the printer, wait for about 10 seconds, and then turn on the printer. 3 On the Fax setup screen, configure the settings. 4 Finish the setup. Using
  • Lexmark CX431 | Users Guide PDF - Page 26
    the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer
  • Lexmark CX431 | Users Guide PDF - Page 27
    Set up, install, and configure 27 Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to
  • Lexmark CX431 | Users Guide PDF - Page 28
    . Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519 Connecting the printer to a non‑RJ11 wall jack
  • Lexmark CX431 | Users Guide PDF - Page 29
    Set up, install, and configure 29 1 Connect one end of the telephone cable to the line port of the printer. 2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device with a non‑RJ11 connector to the same wall
  • Lexmark CX431 | Users Guide PDF - Page 30
    Set up, install, and configure 30 Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. 1 From the home screen, touch Settings > Fax >
  • Lexmark CX431 | Users Guide PDF - Page 31
    Set up, install, and configure 31 Loading trays CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Remove the tray. Note: To avoid paper jams, do not remove trays while the printer is busy. 2 Flex, fan, and
  • Lexmark CX431 | Users Guide PDF - Page 32
    Set up, install, and configure 32 4 Adjust the guides to match the size of the paper that you are loading. 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded.
  • Lexmark CX431 | Users Guide PDF - Page 33
    Set up, install, and configure 33 Loading the manual feeder 1 Adjust the guide to match the size of the paper that you are loading. 2 Load a sheet of paper with the printable side faceup. • Load letterhead with the printable
  • Lexmark CX431 | Users Guide PDF - Page 34
    the driver to print on an AirPrint-certified printer. 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on
  • Lexmark CX431 | Users Guide PDF - Page 35
    firmware, contact your Lexmark representative. 1 Open a Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps > select the application > Configure. b Click Export or Import. Adding available options in the print driver
  • Lexmark CX431 | Users Guide PDF - Page 36
    then add any installed options. 3 Apply the changes. Available options MarkNetTM N8372 802.11a/b/g/n/ac Wireless Print Server Interface Card Note: Supported only in the Lexmark MC3426adwe printer model. Networking Installing the wireless print server 1 Turn off the printer. 2 Install the adapter.
  • Lexmark CX431 | Users Guide PDF - Page 37
    For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google PlayTM store or App Store online store. 2 From the printer
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    see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active
  • Lexmark CX431 | Users Guide PDF - Page 39
    the Wi‑Fi network 1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. 2 Follow the instructions on the display. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the
  • Lexmark CX431 | Users Guide PDF - Page 40
    the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, that you want to restore. 3 Touch RESTORE. 4 Follow the instructions on the display. Statement of Volatility Your printer contains various types of
  • Lexmark CX431 | Users Guide PDF - Page 41
    to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer. 3 Print the document. Printing from a mobile device using Mopria Print Service Mopria® Print Service
  • Lexmark CX431 | Users Guide PDF - Page 42
    that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make
  • Lexmark CX431 | Users Guide PDF - Page 43
    Print 43 Printing from a flash drive This feature is available only in some printer models. 1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other
  • Lexmark CX431 | Users Guide PDF - Page 44
    or earlier) • Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)* * Supported only in some printer models. Images • .JPEG or .jpg • .TIFF or .tif* • .gif* jobs are stored in the printer until they are released or deleted manually. Set the expiration time for a repeat print job. Note:
  • Lexmark CX431 | Users Guide PDF - Page 45
    Print 45 Use To Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing. Require All Jobs to be Set the printer to hold all print jobs. Held Keep duplicate documents Set the printer to print all
  • Lexmark CX431 | Users Guide PDF - Page 46
    From the home screen, touch Cloud Connector. 2 Select a cloud service provider, and then select a profile. Note: For more information select a file. If necessary, change the settings. Note: Make sure to select a supported file. 4 Print the document. Printing a font sample list 1 From the home screen,
  • Lexmark CX431 | Users Guide PDF - Page 47
    . • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as
  • Lexmark CX431 | Users Guide PDF - Page 48
    . 3 Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To > Manual Feeder > select a paper size > Letterhead 4 Copy the document. Copying on both sides of the paper 1 Load an original document into
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    Copy 49 Copying cards 1 Load a card on the scanner glass. 2 From the control panel, navigate to: Copy > ID Copy 3 If necessary, adjust the settings. 4 Copy the document. Creating a copy shortcut 1 From the home screen, touch Copy. 2 Configure the settings, and then touch . 3 Create a shortcut.
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    . • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as
  • Lexmark CX431 | Users Guide PDF - Page 51
    E-mail 51 Sending an e-mail 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch E-mail, and then enter the needed information. 3 If necessary, configure the output file type settings. 4 Send the e-mail. Creating an e-mail shortcut 1 From the home
  • Lexmark CX431 | Users Guide PDF - Page 52
    to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the Send the fax job. Using the computer Note: Make sure that the Universal Fax driver is installed. For Windows users 1 With a document open, click File >
  • Lexmark CX431 | Users Guide PDF - Page 53
    Fax 53 For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer and enter the recipient number. 3 If necessary, configure other fax settings. 4 Send the fax job. Scheduling a fax 1 Load the original document into the ADF tray or on the scanner glass. 2 From the home
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    Fax 54 Printing a fax log 1 From the home screen, touch Settings > Reports > Fax. 2 Touch Fax Job Log or Fax Call Log. Blocking junk faxes 1 From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. 2 Set Block No Name Fax to On. Holding a fax 1 Open a web
  • Lexmark CX431 | Users Guide PDF - Page 55
    . • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as
  • Lexmark CX431 | Users Guide PDF - Page 56
    Scan 56 Creating a network folder shortcut 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are
  • Lexmark CX431 | Users Guide PDF - Page 57
    profile 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Cloud Connector. 3 Select a cloud service provider, and then select a profile. Note: For more information on creating a Cloud Connector profile, see "Creating a Cloud Connector profile" on page
  • Lexmark CX431 | Users Guide PDF - Page 58
    Remote Operator Panel • Notifications • Power Management • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About • Device • Print • Shortcuts • Fax • Network Troubleshooting Print Quality Test Pages Cleaning the scanner * These menu settings
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    Text 2 (Date/Time*) Custom Text 1 Custom Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format (MM‑DD‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone Configure the printer date and time. Date and Time
  • Lexmark CX431 | Users Guide PDF - Page 60
    Use printer menus 60 Menu item Description One Page Flatbed Scanning On Off* Set copies from the scanner glass to only one page at a time. Screen Timeout 5-300 (60*) Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account
  • Lexmark CX431 | Users Guide PDF - Page 61
    Use printer menus 61 Menu item Description Copy Pages per Side Off* 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the scanning behavior based on the original document. Copy Darkness 1-9 (5*) Determine the darkness of the scanned text images. Note: An asterisk
  • Lexmark CX431 | Users Guide PDF - Page 62
    Use printer menus 62 Menu item Description Supplies Cartridge Alarm Off Single* Continuous Set the number of times that the alarm sounds when the cartridge is low. Supplies Custom Supply Notifications Configure notification settings when the printer requires user intervention. Note: This menu
  • Lexmark CX431 | Users Guide PDF - Page 63
    Use printer menus 63 Menu item Description Error Prevention Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Set the printer to restart when an error occurs. Error Prevention Auto Reboot Max Auto Reboots (2*) Set the number of automatic reboots that the printer can perform
  • Lexmark CX431 | Users Guide PDF - Page 64
    and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None. None* Information Send Time Start Time Stop Time Note: An asterisk (*) next to a value indicates the factory default setting. Restore
  • Lexmark CX431 | Users Guide PDF - Page 65
    Configuration USB Scan to Local On* Off Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB when a prompt to load paper appears. Tray Configuration Envelope Prompts Auto* Manual Envelope Set the paper source that the user fills when a prompt to
  • Lexmark CX431 | Users Guide PDF - Page 66
    Emulator Security Disable Printer Message Access On* Off Disable access to the printer message during emulation. Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep Auto* Set fax to enter Sleep mode whenever the printer determines that it should. Note: An asterisk (*) next
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    Use printer menus 67 Menu item Description Print Configuration Black Only Mode Off* On Print color content in grayscale. Print Configuration Color Trapping Off 1 2* 3 4 5 Enhance the printed output to compensate for misregistration in the printer. Print Configuration Font Sharpening 0-150 (24*)
  • Lexmark CX431 | Users Guide PDF - Page 68
    calibration. Toner patch sensor setup Print TPS information page Print a diagnostic page that contains toner patch sensor calibration. Scanner Configuration Scanner Manual Registration Print Quick Test Print a Quick Test target page. Note: Make sure that the margin spacing on the target page is
  • Lexmark CX431 | Users Guide PDF - Page 69
    Use printer menus 69 Out of Service Erase Menu item Description Sanitize all information on nonvolatile memory Clear all settings and applications that are stored in the printer. Erase all printer and
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    a flash drive. Export Compressed Logs to USB* Export compressed log files to a flash drive. Send Logs Cancel Send Send diagnostic information to Lexmark. * This menu item appears only in some printer models. Print Layout Menu item Description Sides 1‑sided* 2‑sided Specify whether to print on
  • Lexmark CX431 | Users Guide PDF - Page 71
    Use printer menus 71 Menu item Description Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal* Reverse
  • Lexmark CX431 | Users Guide PDF - Page 72
    Use printer menus 72 Menu item Description Printer Usage Max Speed Max Yield* Determine how the color print cartridges operate during printing. Notes: • When set to Max Yield, the color print cartridges slow down or stop while printing groups of black-only pages. • When set to Max Speed, the
  • Lexmark CX431 | Users Guide PDF - Page 73
    receive the color correction from the software. • Auto sets the printer to apply different color profiles to each object on the printed page. • Manual allows the customization of the RGB or CMYK color conversions applied to each object on the printed page. • Color Correction Content is available only
  • Lexmark CX431 | Users Guide PDF - Page 74
    the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100.00 (10.00*) Specify the pitch for fixed
  • Lexmark CX431 | Users Guide PDF - Page 75
    to perform a line feed after a carriage return control command. Tray Renumber Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark CX431 | Users Guide PDF - Page 76
    default setting. Paper Tray Configuration Menu item Description Default Source Tray [x] (1*) Manual Paper Manual Envelope Set the paper source for all print jobs. Paper Size/Type Tray [x] (1*) Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Note
  • Lexmark CX431 | Users Guide PDF - Page 77
    pick paper from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Lexmark CX431 | Users Guide PDF - Page 78
    Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Description Specify the texture, weight, and orientation of the paper loaded. Note: Custom Type is supported only in some printer models.
  • Lexmark CX431 | Users Guide PDF - Page 79
    the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. "Copy to" Source Tray [x] (1*) Manual Feeder Auto Size Match Specify the paper source for the copy job. Darkness 1 to 9 (5*) Adjust the darkness of the scanned image. Note
  • Lexmark CX431 | Users Guide PDF - Page 80
    Use printer menus 80 Menu item Description Number of Copies 1-9999 (1*) Specify the number of copies. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Cyan to Red -4 to 4 (0*) Magenta to Green -4 to 4 (0*)
  • Lexmark CX431 | Users Guide PDF - Page 81
    Use printer menus 81 Menu item Description Allow Save as Shortcut On* Off Save custom copy settings as shortcuts. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Fax Defaults Fax Mode Menu item Description Fax Mode Fax* Disabled Select a fax mode. Note:
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    Use printer menus 82 Menu item Description Fax Number Masking Off* From Left From Right Specify the format for masking an outgoing fax number. Digits to Mask 0-58 (0*) Specify the number of digits to mask in an outgoing fax number. Optimize Fax Compatibility Configure the printer fax
  • Lexmark CX431 | Users Guide PDF - Page 83
    Use printer menus 83 Menu item Description Behind a PABX On* Off Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that allows a single access number to offer multiple lines to outside callers.
  • Lexmark CX431 | Users Guide PDF - Page 84
    caused by telephone line noise and poor signal strength. Enable Fax Scans On* Off Fax documents that are scanned at the printer. Driver to Fax On* Off Allow the print driver to send fax. Allow Save as Shortcut On* Off Save fax numbers as shortcuts on the printer. Max Speed 33600* 14400
  • Lexmark CX431 | Users Guide PDF - Page 85
    Use printer menus 85 Menu item Description Paper Source Tray [X] Auto* Set the paper source for printing incoming fax. Sides On Off* Print on both sides of the paper. Separator Sheets None* Before Job After Job Specify whether to insert blank separator sheets when printing. Separator Sheet
  • Lexmark CX431 | Users Guide PDF - Page 86
    Use printer menus 86 Menu item Description Answer On All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Set a distinctive ring pattern for incoming fax. Auto Answer On* Off Set the printer to
  • Lexmark CX431 | Users Guide PDF - Page 87
    Use printer menus 87 Menu item Description Receive Error Log Print Never* Print on Error Print a log for fax‑receive failures. Auto Print Logs On* Off Print all fax activity. Log Paper Source Tray [x] (1*) Specify the paper source for printing logs. Logs Display Remote Fax Name* Dialed
  • Lexmark CX431 | Users Guide PDF - Page 88
    Use printer menus 88 E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending email. Primary SMTP Gateway Port 1-65535 (25*) Enter the port number of the primary SMTP server. Secondary SMTP Gateway Type the
  • Lexmark CX431 | Users Guide PDF - Page 89
    Use printer menus 89 E‑mail Defaults Menu item Subject Message File Name Format PDF (.pdf)* TIFF (.tif) JPEG (.jpg) PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Secure Off* On Archival (PDF/A) Off* On Description Specify the e‑mail subject and message. Specify the fi
  • Lexmark CX431 | Users Guide PDF - Page 90
    Use printer menus 90 Menu item Description Darkness 1-9 (5*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of the original document. Note: This menu item appears only in some printer models. Original Size [List of paper sizes] Set the
  • Lexmark CX431 | Users Guide PDF - Page 91
    Use printer menus 91 Menu item Description Scan Edge to Edge On Off* Allow edge‑to‑edge scanning of the original document. Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Max E‑mail Size 0-65535 (0*) Set the allowable file
  • Lexmark CX431 | Users Guide PDF - Page 92
    Use printer menus 92 FTP FTP Defaults Menu item Description Format PDF (.pdf)* TIFF (.tif) JPEG (.jpg) Specify the file format for the scanned image. PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Secure Off* On Archival (PDF/A) Off* On Set the PDF format for the
  • Lexmark CX431 | Users Guide PDF - Page 93
    Use printer menus 93 Menu item Description Darkness 1-9 (5*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of the original document. Note: This menu item appears only in some printer models. Original Size [List of paper sizes] Set the
  • Lexmark CX431 | Users Guide PDF - Page 94
    Use printer menus 94 Menu item Description Background Removal Level ‑4 to 4 (0*) Adjust the amount of background visible on a scanned image. Scan Edge to Edge On Off* Allow edge‑to‑edge scanning of the original document. Note: An asterisk (*) next to a value indicates the factory default
  • Lexmark CX431 | Users Guide PDF - Page 95
    Use printer menus 95 Menu item Description PDF Settings PDF Version 1.3 1.4 1.5* 1.6 1.7 Archival Version A‑1a* A‑1b Secure Off* On Archival (PDF/A) Off* On Set the PDF format for the scanned image. Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. Content
  • Lexmark CX431 | Users Guide PDF - Page 96
    Use printer menus 96 Menu item Description Sides Off* Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document. Note: This menu item appears only in some printer models. File Name Specify the file name of the scanned image. Note: An
  • Lexmark CX431 | Users Guide PDF - Page 97
    setting. Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Manual Paper Manual Envelope Set the paper source for the print job. Color Off On* Print the output in color. Collate 1,1,1 ‑ 2,2,2 1,2,3 ‑ 1,2,3* Print
  • Lexmark CX431 | Users Guide PDF - Page 98
    Use printer menus 98 Menu item Description Pages per Side Ordering Horizontal* Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using Pages per Side. Note: The positioning depends on the number of page images and their page orientation. Pages
  • Lexmark CX431 | Users Guide PDF - Page 99
    Mode Infrastructure • Wireless Security Mode Disabled* WEP WPA2/WPA - Personal WPA2 - Personal Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup
  • Lexmark CX431 | Users Guide PDF - Page 100
    Use printer menus Menu item Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Enable Wi‑Fi Direct On Off* Compatibility 802.11b/g/n (2.4GHz) 802.11a/b/g/n/ac (2.4GHz/5GHz)* 802.11a/n/ac (5GHz) Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP
  • Lexmark CX431 | Users Guide PDF - Page 101
    IPv6 Enable IPv6 On* Off IPv6 Enable DHCPv6 On Off* IPv6 Stateless Address Autoconfiguration Off On* IPv6 DNS Address IPv6 Manually Assigned IPV6 Address IPv6 Manually Assigned IPV6 Router IPv6 Address Prefix 0-128 (64*) IPv6 All IPv6 Addresses IPv6 All IPv6 Router Addresses Network Address UAA LAA
  • Lexmark CX431 | Users Guide PDF - Page 102
    Use printer menus 102 Menu item PCL SmartSwitch On* Off PS SmartSwitch On* Off* Mac Binary PS Auto* On Off Description Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the
  • Lexmark CX431 | Users Guide PDF - Page 103
    Assigned IPV6 Address Assign the IPv6 address. Note: This menu item appears only in some printer models. IPv6 Assign the IPv6 router address. Manually Assigned IPV6 Router Note: This menu item appears only in some printer models. IPv6 Address Prefix 0-128 (64*) Specify the address prefix. IPv6
  • Lexmark CX431 | Users Guide PDF - Page 104
    update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP On* Off Assign an IP address automatically. DNS Address Specify the current Domain Name System
  • Lexmark CX431 | Users Guide PDF - Page 105
    * Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Lexmark CX431 | Users Guide PDF - Page 106
    Use printer menus 106 Menu item Description SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash MD5 SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication
  • Lexmark CX431 | Users Guide PDF - Page 107
    Use printer menus 107 Menu item Description DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) IKE SA Lifetime (Hours) 1 2 4 8 24* Set the IPSec encryption. Notes: • DH (Diffie‑Hellman) Group Proposal appears only when Base Configuration is set to
  • Lexmark CX431 | Users Guide PDF - Page 108
    Use printer menus 108 Menu item Description Active Off* On Let the printer join networks that require authentication before allowing access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or
  • Lexmark CX431 | Users Guide PDF - Page 109
    Use printer menus 109 Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1-65535 (80*)
  • Lexmark CX431 | Users Guide PDF - Page 110
    Use printer menus 110 Restrict external network access Menu item Description Restrict external network access Off* On Restrict access to network sites. External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to
  • Lexmark CX431 | Users Guide PDF - Page 111
    Use printer menus 111 Menu item Description SSID Set Preshared Key Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK
  • Lexmark CX431 | Users Guide PDF - Page 112
    Use printer menus 112 Security Login Methods Public Menu item Manage Permissions Function Access Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Flash Drive Scan Copy Function Copy Color Printing E‑mail Function FTP Function Release Held Faxes Held
  • Lexmark CX431 | Users Guide PDF - Page 113
    113 Menu item Manage Permissions Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Description Control access to the printer management options. Local Accounts Menu item Description Add User User Name/Password User
  • Lexmark CX431 | Users Guide PDF - Page 114
    Use printer menus 114 Menu item Device Certificates Manage CA Certificates Menu item Generate, delete, or view device certificates. Load, delete, or view Certificate Authority (CA) certificates. Schedule USB Devices Menu item Schedules Add New Schedule Description Schedule access to the front USB
  • Lexmark CX431 | Users Guide PDF - Page 115
    Use printer menus 115 Menu item Description Repeat Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user
  • Lexmark CX431 | Users Guide PDF - Page 116
    the factory default setting. Cloud Connector Menu item Enable/Disable Connectors Description Enable a cloud service provider. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that . Print a demo page that is used as a diagnostic tool for print problems.
  • Lexmark CX431 | Users Guide PDF - Page 117
    that are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Cleaning the Scanner Description Print sample pages to identify and correct print quality defects. Print
  • Lexmark CX431 | Users Guide PDF - Page 118
    Maintain the printer 118 Maintain the printer Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies. 2 Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Configuring supply
  • Lexmark CX431 | Users Guide PDF - Page 119
    20N10Y0 20N20Y0 20N30Y0 20N40Y0 Black 20N10K0 20N20K0 20N30K0 20N40K0 High yield Return Program print cartridges1 1 Supported only in the Lexmark CX331 printer model. 2 Supported only in the Lexmark CX431 printer model. For more information on countries located in each region, go to www
  • Lexmark CX431 | Users Guide PDF - Page 120
    20N1XM0 20N2XM0 20N3XM0 20N4XM0 Yellow 20N1XY0 20N2XY0 20N3XY0 20N4XY0 Black 20N1XK0 20N2XK0 20N3XK0 20N4XK0 1 Supported only in the Lexmark CX331 printer model. 2 Supported only in the Lexmark CX431 printer model. For more information on countries located in each region, go to www
  • Lexmark CX431 | Users Guide PDF - Page 121
    C341XM0 C342XM0 C343XM0 Yellow C341XY0 C342XY0 C343XY0 Black C341XK0 C342XK0 C343XK0 1 Supported only in the Lexmark MC3326 printer model. 2 Supported only in the Lexmark MC3426 printer model. Lexmark MC3224 Regular print cartridges Item Cyan Magenta Yellow Black Part number C320020
  • Lexmark CX431 | Users Guide PDF - Page 122
    Maintain the printer 122 Item Yellow Black Part number C340X40 C340X10 Ordering a waste toner bottle Item Waste toner bottle Part number 20N0W00 Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. 1 Open the
  • Lexmark CX431 | Users Guide PDF - Page 123
    cartridge. Warning-Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
  • Lexmark CX431 | Users Guide PDF - Page 124
    Maintain the printer 124 5 Insert the new print cartridge. 6 Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle 1 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 2 Unpack the new waste toner
  • Lexmark CX431 | Users Guide PDF - Page 125
    Maintain the printer 125 3 Insert the new waste toner bottle. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray.
  • Lexmark CX431 | Users Guide PDF - Page 126
    Maintain the printer 126 Replacing the manual feeder 1 Remove the tray. 2 Remove the used manual feeder. 3 Unpack the new manual feeder. 4 Insert the new manual feeder. 5 Insert the tray.
  • Lexmark CX431 | Users Guide PDF - Page 127
    Maintain the printer 127 Replacing the ADF tray 1 Open the ADF cover.
  • Lexmark CX431 | Users Guide PDF - Page 128
    Maintain the printer 128 2 Remove the used ADF tray. 3 Unpack the new ADF tray.
  • Lexmark CX431 | Users Guide PDF - Page 129
    Maintain the printer 129 4 Insert the new ADF tray until it clicks into place. 5 Close the ADF cover. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer.
  • Lexmark CX431 | Users Guide PDF - Page 130
    Maintain the printer 130 3 Open the front door, and then firmly push it down. 4 Pull out the print cartridge tray. 5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door.
  • Lexmark CX431 | Users Guide PDF - Page 131
    Maintain the printer 131 7 Remove the tray. 8 Remove the waste toner bottle. 9 Position the printer on its side.
  • Lexmark CX431 | Users Guide PDF - Page 132
    Maintain the printer 132 10 Remove the used pick tires. 11 Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
  • Lexmark CX431 | Users Guide PDF - Page 133
    Maintain the printer 133 12 Insert the new pick tires. 13 Return the printer to its original position, and then insert the waste toner bottle. 14 Insert the tray. 15 Open the front door, and then firmly push it down. 16 Pull out the print cartridge tray. 17 Remove the paper, and then insert the
  • Lexmark CX431 | Users Guide PDF - Page 134
    Maintain the printer 134 Replacing the ADF separator pad 1 Open the ADF cover. 2 Remove the used ADF separator pad. 3 Unpack the new ADF separator pad.
  • Lexmark CX431 | Users Guide PDF - Page 135
    Maintain the printer 135 4 Insert the new separator pad until it clicks into place. 5 Close the ADF cover.
  • Lexmark CX431 | Users Guide PDF - Page 136
    Maintain the printer 136 Resetting the supply usage counters 1 From the home screen, touch Settings > Device > Maintenance > Config Menu > Supply Usage And Counters. 2 Select the counter that you want to reset. Warning-Potential Damage: Supplies and parts without Return Program agreement terms may
  • Lexmark CX431 | Users Guide PDF - Page 137
    Maintain the printer 137 Cleaning the scanner 1 Open the scanner cover. 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad Note: In some printer models, this location has an ADF glass instead of a pad. • Scanner glass pad
  • Lexmark CX431 | Users Guide PDF - Page 138
    Maintain the printer 138 • ADF glass • Scanner glass 3 Close the scanner cover. Saving energy and paper Configuring the power save mode settings Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Specify the amount of time that the printer
  • Lexmark CX431 | Users Guide PDF - Page 139
    of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position
  • Lexmark CX431 | Users Guide PDF - Page 140
    Maintain the printer 140 Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
  • Lexmark CX431 | Users Guide PDF - Page 141
    Troubleshoot a problem 141 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is responding? Step 7 Install the correct print driver. The problem is solved. Go to step 8. Is the printer responding?
  • Lexmark CX431 | Users Guide PDF - Page 142
    Troubleshoot a problem 142 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Unable to read flash drive Action Step 1 Check if the printer is not busy processing
  • Lexmark CX431 | Users Guide PDF - Page 143
    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Check if 123.123.123.123. Is the printer IP address correct? Step 3 Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later •
  • Lexmark CX431 | Users Guide PDF - Page 144
    Troubleshoot a problem 144 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved. No Contact customer support. Issues with supplies Replace cartridge, printer region mismatch To correct this problem to function with Lexmark supplies and parts
  • Lexmark CX431 | Users Guide PDF - Page 145
    Troubleshoot a problem 145 To accept any and all of these risks and to remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 119. For touch‑screen printer models, if
  • Lexmark CX431 | Users Guide PDF - Page 146
    Troubleshoot a problem 146 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Lexmark CX431 | Users Guide PDF - Page 147
    Troubleshoot a problem 147 Jam locations 1 Automatic document feeder (ADF) 2 Standard bin 3 Manual feeder 4 Trays 5 Door B 6 Door E Paper jam in the standard tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce
  • Lexmark CX431 | Users Guide PDF - Page 148
    Troubleshoot a problem 148 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door.
  • Lexmark CX431 | Users Guide PDF - Page 149
    Troubleshoot a problem 149 4 Remove the tray and the manual feeder. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Insert the manual feeder and the tray. Paper jam in the optional tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot.
  • Lexmark CX431 | Users Guide PDF - Page 150
    Troubleshoot a problem 150 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 Open door E. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CX431 | Users Guide PDF - Page 151
    Troubleshoot a problem 151 6 Close the door. 7 Remove the optional tray. 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Insert the tray. Paper
  • Lexmark CX431 | Users Guide PDF - Page 152
    Troubleshoot a problem 152 2 Lower the scanner.
  • Lexmark CX431 | Users Guide PDF - Page 153
    Troubleshoot a problem 153 Paper jam in the manual feeder 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the manual feeder and the tray. Paper jam in door B 1 Open door B. CAUTION-HOT SURFACE: The inside of the
  • Lexmark CX431 | Users Guide PDF - Page 154
    Troubleshoot a problem 154 2 Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area
  • Lexmark CX431 | Users Guide PDF - Page 155
    Troubleshoot a problem 155 • Below the fuser area • Duplex unit 3 Close the door.
  • Lexmark CX431 | Users Guide PDF - Page 156
    Troubleshoot a problem 156 Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open the ADF cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the ADF cover.
  • Lexmark CX431 | Users Guide PDF - Page 157
    Troubleshoot a problem 157 Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem is solved.
  • Lexmark CX431 | Users Guide PDF - Page 158
    Troubleshoot a problem 158 Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are occur frequently? No Go to step 2. Go to step 3. Contact customer support. No The problem is solved.
  • Lexmark CX431 | Users Guide PDF - Page 159
    Troubleshoot a problem 159 Action Step 2 a From the control panel, navigate to: Settings > document. Do paper jams occur frequently? Yes Go to step 3. No The problem is solved. Contact customer The problem is support. solved. Jammed pages are not reprinted Action a From the control panel,
  • Lexmark CX431 | Users Guide PDF - Page 160
    Troubleshoot a problem 160 Action Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. Yes The problem . The problem is solved Step 4 The problem is a driver. b Print the document. The problem problem 2 The problem is The print
  • Lexmark CX431 | Users Guide PDF - Page 161
    Troubleshoot a problem 161 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. . Is the document printed on the correct paper? No Go to step 4. Contact customer support. No Load the correct paper size and paper type. Go to step 3.
  • Lexmark CX431 | Users Guide PDF - Page 162
    Troubleshoot a problem 162 Action Step 3 a Check if the trays are linked. For more information, see "Linking trays" on page 34. b Print the document. Is the document printed from the correct tray? Yes The problem support. No The problem is solved. The problem is solved. The problem is solved.
  • Lexmark CX431 | Users Guide PDF - Page 163
    Troubleshoot a problem 163 Action Yes Step 4 Go to step 5. a Depending on your Remove held jobs. Go to step 7. The problem is solved. Is the printer printing slow? Step 7 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down
  • Lexmark CX431 | Users Guide PDF - Page 164
    Troubleshoot a problem 164 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 166 "Ghost images" on page 165 page 168
  • Lexmark CX431 | Users Guide PDF - Page 165
    Troubleshoot a problem 165 "Toner easily rubs off" on "Uneven print density" on "Horizontal 188 Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-
  • Lexmark CX431 | Users Guide PDF - Page 166
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 166 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX431 | Users Guide PDF - Page 167
    Troubleshoot a problem Darkness b Print the document. No The problem is solved. Is the print too dark? guration > Paper Size/Type b Print the document. The problem is solved. Is the print too dark? Step 4 Print the document. Go to step 6. The problem is solved. Is the print too dark? Step
  • Lexmark CX431 | Users Guide PDF - Page 168
    Troubleshoot a problem 168 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 a
  • Lexmark CX431 | Users Guide PDF - Page 169
    Troubleshoot a problem Action Step 4 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 169 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX431 | Users Guide PDF - Page 170
    Troubleshoot a problem Action Step 2 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 170 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX431 | Users Guide PDF - Page 171
    . b Print the document. Are the margins correct? Light print No Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to
  • Lexmark CX431 | Users Guide PDF - Page 172
    Troubleshoot a problem Action Step 3 a Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. b Print the ready to use it. b Print the document. Go to step 8. Is the print light? 172 No The problem is solved. The problem is solved. Go to step 7. The
  • Lexmark CX431 | Users Guide PDF - Page 173
    Troubleshoot a problem Action Step 8 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 173 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX431 | Users Guide PDF - Page 174
    Troubleshoot a problem 174 Action Yes a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. Contact customer support. c Remove, and then insert the print cartridge of the missing color. No The problem is solved. d Insert the print cartridge tray, and then
  • Lexmark CX431 | Users Guide PDF - Page 175
    Troubleshoot a problem 175 Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. Is the printer free of to use it. b Print the document. Go to step 5. Is the print mottled? No Contact customer support. Go to step 3. The problem is solved. The problem is solved.
  • Lexmark CX431 | Users Guide PDF - Page 176
    Troubleshoot a problem Action Step 5 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 176 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX431 | Users Guide PDF - Page 177
    it. b Print the document. Contact customer The problem is support. solved. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch
  • Lexmark CX431 | Users Guide PDF - Page 178
    Troubleshoot a problem 178 Action Yes Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. Go to step 2. No The problem is solved. Is the print crooked or skewed? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture
  • Lexmark CX431 | Users Guide PDF - Page 179
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 179 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX431 | Users Guide PDF - Page 180
    is support. solved. d Insert the print cartridge tray, and then close the door. e Print the document. Are text or images cut off? Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print
  • Lexmark CX431 | Users Guide PDF - Page 181
    b Print the document. Contact customer The problem is support. solved. Does toner easily rub off? Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch
  • Lexmark CX431 | Users Guide PDF - Page 182
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 182 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CX431 | Users Guide PDF - Page 183
    Troubleshoot a problem 183 Action Yes Step 1 Go to step 2. a Depending on Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer The problem is support. solved. d Insert the print cartridge tray, and then close the door. e Print the document.
  • Lexmark CX431 | Users Guide PDF - Page 184
    Troubleshoot a problem 184 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes
  • Lexmark CX431 | Users Guide PDF - Page 185
    Troubleshoot a problem Action Step 3 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 185 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CX431 | Users Guide PDF - Page 186
    support. solved. d Insert the print cartridge tray, and then close the door. e Print the document. Do horizontal white lines appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting
  • Lexmark CX431 | Users Guide PDF - Page 187
    Troubleshoot a problem 187 Action Yes Step 1 Go to step 2. a Depending on your Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer The problem is support. solved. d Insert the print cartridge tray, and then close the door. e Print the document
  • Lexmark CX431 | Users Guide PDF - Page 188
    then contact customer support. Do the repeating defects match any of the measurements? Color quality problems Modifying the colors in printed output 1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. 2 In the Color Correction menu, touch Manual > Color
  • Lexmark CX431 | Users Guide PDF - Page 189
    Troubleshoot a problem 189 Object type RGB Image RGB Text RGB Graphics CMYK Image CMYK Text , magenta, yellow, and black used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature.
  • Lexmark CX431 | Users Guide PDF - Page 190
    Troubleshoot a problem 190 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is
  • Lexmark CX431 | Users Guide PDF - Page 191
    Troubleshoot a problem 191 Action Step 2 Perform Color Balance. a From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Balance. b Adjust the settings. c Print the document. Does the print appear tinted? Yes Contact customer support. No The problem is solved. Faxing
  • Lexmark CX431 | Users Guide PDF - Page 192
    Troubleshoot a problem 192 Action Yes Step 4 Check the telephone wall jack. The problem is solved. a Connect the analog or router that supports analog use. For more information, contact your DSL provider. • If you are using a private branch exchange (PBX) telephone service, then make sure
  • Lexmark CX431 | Users Guide PDF - Page 193
    Troubleshoot a problem 193 Can receive but not send faxes Action Step 1 Load the original document properly into the ADF tray or on the scanner glass. Yes The problem number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not
  • Lexmark CX431 | Users Guide PDF - Page 194
    Troubleshoot a problem 194 Poor fax print quality Action Step 1 Make sure that there are no print quality defects. a From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. b Correct any print quality defects. For more information, see "Print quality problems" on page
  • Lexmark CX431 | Users Guide PDF - Page 195
    Troubleshoot a problem 195 Partial copies of document or photo Action Yes Step 1 The problem is a Make sure that the document . b Resend the scan job. The problem is solved. Is the scan job successful? No Go to step 2. Contact customer support. No Go to step 2. Go to step 3.
  • Lexmark CX431 | Users Guide PDF - Page 196
    Troubleshoot a problem 196 Poor copy quality Action Yes Step 1 The problem is a Clean the scanner glass and the ADF Copy the document or photo. The problem is solved. Is the copy quality satisfactory? No Go to step 2. Contact customer support. Vertical dark streaks on output when
  • Lexmark CX431 | Users Guide PDF - Page 197
    Troubleshoot a problem 197 Scanner does not close Action Remove obstructions that keep the scanner cover open. Did the scanner cover close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Close all applications that are
  • Lexmark CX431 | Users Guide PDF - Page 198
    following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also
  • Lexmark CX431 | Users Guide PDF - Page 199
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark CX431 | Users Guide PDF - Page 200
    Lexmark CX331adwe; Lexmark CX431adw; Lexmark MC3224dwe, Lexmark MC3224adwe; Lexmark MC3326adwe; Lexmark services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark CX431 | Users Guide PDF - Page 201
    herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United MC3326adwe); 52 (CX431adw, MC3426adw) Two-sided: 50 (MC3224dwe, MC3224adwe);
  • Lexmark CX431 | Users Guide PDF - Page 202
    , MC3426adw) Copying Ready 49 (MC3224dwe); 49 (MC3224adwe); 50 (CX331adwe, MC3326adwe); 54 (CX431adw, MC3426adw) 14 Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling
  • Lexmark CX431 | Users Guide PDF - Page 203
    exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA
  • Lexmark CX431 | Users Guide PDF - Page 204
    operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser mode. 1.1 (MC3224dwe, MC3224adwe, CX331adwe, MC3326adwe); 1.3 (CX431adw, MC3426adw) Hibernate The product is in a low‑level energy lexmark.com for current values.
  • Lexmark CX431 | Users Guide PDF - Page 205
    of each mode's energy usage. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002
  • Lexmark CX431 | Users Guide PDF - Page 206
    service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark
  • Lexmark CX431 | Users Guide PDF - Page 207
    special conditions for the Facsimile User Instructions. The grant of a telepermit for services. This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency Service. a BT adapter is required. The Lexmark part number is 80D1873. Some parameters manual call initiation, and
  • Lexmark CX431 | Users Guide PDF - Page 208
    . Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.
  • Lexmark CX431 | Users Guide PDF - Page 209
    following modular components: Lexmark Regulatory Type/Model LEX-M07-001; FCC ID:IYLLEXM07001; IC:2376A-LEXM07001 Lexmark Regulatory Type/Model Number The indoor restriction is to prevent radio interference to the licensed service and to reduce the potential for harmful interference to co-channel
  • Lexmark CX431 | Users Guide PDF - Page 210
    of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. Compliance is indicated by the CE marking: Restrictions This radio
  • Lexmark CX431 | Users Guide PDF - Page 211
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark CX431 | Users Guide PDF - Page 212
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class B limits of EN 55022 and
  • Lexmark CX431 | Users Guide PDF - Page 213
    loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item
  • Lexmark CX431 | Users Guide PDF - Page 214
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark CX431 | Users Guide PDF - Page 215
    Notices 215 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation. Additional rights
  • Lexmark CX431 | Users Guide PDF - Page 216
    driver 35 adding internal options print driver the manual service 30 connecting the printer to a wireless network 37 connecting to a wireless network using PIN method 38 using Push Button method 38 conserving supplies 139 contacting customer support 198 control panel using 13 copy troubleshooting
  • Lexmark CX431 | Users Guide PDF - Page 217
    support contacting 198 D date and time fax settings 30 daylight saving time configuring 30 deactivating the Wi‑Fi network 39 different paper sizes, copying 47 distinctive ring service 30 fax troubleshooting caller ID is 55 G genuine Lexmark parts and supplies , adding print driver 35 held documents
  • Lexmark CX431 | Users Guide PDF - Page 218
    making copies 47 manual color correction 188 manual feeder loading 33 Image 76 Information Sent to Lexmark 64 IPSec 106 Layout 70 cations 61 Out of Service Erase 69 PCL Tray Configuration 76 Troubleshooting 117 Universal Setup 77 USB supported 16 paper types supported 18 paper weights supported
  • Lexmark CX431 | Users Guide PDF - Page 219
    from a flash drive 43 Push Button method 38 R received fax forwarding 54 recycling Lexmark packaging 199 Lexmark products 199 reducing copies 48 removing paper jam in the duplex unit 153 in the fuser area 153 in the manual feeder 153 in the optional tray 149 in the standard tray 147 repeat print jobs
  • Lexmark CX431 | Users Guide PDF - Page 220
    supported file types 44 supported flash drives 44 supported paper sizes 16 supported paper types 18 supported paper weights 19 T temperature around the printer 20 text cut off on print 179 toner darkness adjusting 46 trays installing 22 linking 34 loading 31 replacing 125 unlinking 34 troubleshooting
  • Lexmark CX431 | Users Guide PDF - Page 221
    196 two‑sided copying 48 U unable to read flash drive troubleshooting, print 142 uneven print density 181 Universal paper size setting 30 unlinking firmware 35 USB port enabling 142 USB printer port 21 using genuine Lexmark parts and supplies 119 using the ADF copying 47 using the automatic document
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CX331, CX431, MC3224, MC3326,
MC3426 MFPs
User's Guide
April 2020
www.lexmark.com
Machine type(s):
3500
Models:
285, 485, 685, 876, 8c6