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Lexmark CX922 Users Guide PDF - Page 262

Cannot scan from a computer, Partial copies of document or photo, Notes, Start

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Troubleshooting 262 Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF. 5 In the Copy Quick Test menu, touch Start. 6 Compare the Copy Quick Test page with the original document. Note: If the margins of the test page are different from the original document, then adjust Horizontal Adjust and Top Margin. 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document. Cannot scan from a computer Action Yes Step 1 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the scan job. Can you send the scan job? Step 2 a Make sure that the cables between the printer and the print server are secure. The problem is solved. For more information, see the setup documentation that came with the printer. b Resend the scan job. Can you send the scan job? No Go to step 2. Contact customer support. Partial copies of document or photo Action Yes Step 1 The problem is a Make sure that the document or photo is loaded facedown on solved. the upper left corner of the scanner glass. b Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is a Match the paper size setting and the paper loaded in the tray. solved. b Copy the document or photo. Is the document or photo copied correctly? No Go to step 2. Contact customer support.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	14
Using the control panel	16
Understanding the status of the power button and indicator light	17
Using the home screen	17
Printing the Menu Settings Page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Setting up Card Copy	19
Using Shortcut Center	19
Setting up Scan Center	20
Using Display Customization	20
Managing bookmarks	21
Creating bookmarks	21
Creating folders	21
Managing contacts	22
Adding contacts	22
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	23
Setting up and using the accessibility features	24
Enabling Magnification mode	24
Activating Voice Guidance	24
Adjusting the Voice Guidance speech rate	24
Adjusting the default internal speaker volume	24
Adjusting the default headphone volume	25
Enabling spoken passwords or personal identification numbers	25
Navigating the screen using gestures	25
Using the keyboard on the display	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading trays	27
Loading the 2500-sheet tray	30
Loading the 3000-sheet tray	32
Loading the multipurpose feeder	34
Linking trays	35
Paper Support	36
Supported paper sizes	36
Supported paper types	41
Supported paper weights	44
Printing	45
Printing from a computer	45
Printing from a mobile device	45
Printing from a mobile device using Lexmark Mobile Print	45
Printing from a mobile device using Google Cloud Print	45
Printing from a mobile device using Mopria Print Service	45
Printing from a mobile device using AirPrint	46
Printing from a mobile device using Wi-Fi Direct®	46
Printing from a flash drive	47
Supported flash drives and file types	48
Configuring confidential jobs	48
Printing confidential and other held jobs	49
Printing a font sample list	50
Printing a directory list	50
Canceling a print job	50
Copying	51
Using the automatic document feeder and scanner glass	51
Making copies	51
Copying photos	51
Copying on letterhead	52
Copying on both sides of the paper	52
Reducing or enlarging copies	52
Collating copies	52
Placing separator sheets between copies	52
Copying multiple pages onto a single sheet	53
Creating a copy shortcut	53
E-mailing	54
Using the automatic document feeder and scanner glass	54
Configuring the SMTP server for e-mail	54
Sending an e-mail	55
Creating an e-mail shortcut	55
Faxing	56
Setting up the printer to fax	56
Configuring the SMTP server for fax	56
Setting up fax using a standard telephone line	57
Setting up fax using digital subscriber line	61
Setting up fax using VoIP telephone service	62
Setting up fax using cable modem connection	64
Setting up fax in countries or regions with different telephone wall jacks and plugs	66
Connecting to a distinctive ring service	69
Setting the fax date and time	69
Configuring daylight saving time	69
Using the automatic document feeder and scanner glass	69
Sending a fax	70
Scheduling a fax	70
Creating a fax destination shortcut	70
Changing the fax resolution	71
Adjusting the fax darkness	71
Printing a fax log	71
Blocking junk faxes	71
Holding faxes	71
Forwarding a fax	71
Scanning	72
Using the automatic document feeder and scanner glass	72
Scanning to an FTP server	72
Creating an FTP shortcut	72
Creating a network folder shortcut	72
Scanning to a flash drive	73
Sending scanned documents to a computer	74
Understanding the printer menus	75
Menu map	75
Device	76
Preferences	76
Eco-Mode	77
Remote Operator Panel	78
Notifications	78
Power Management	81
Information Sent to Lexmark	81
Accessibility	82
Restore Factory Defaults	83
Maintenance	83
Configuration Menu	83
Out of Service Erase	87
Visible Home Screen Icons	88
About this Printer	88
Print	89
Layout	89
Finishing	90
Setup	91
Quality	92
Job Accounting	94
XPS	95
PDF	95
PostScript	95
PCL	96
HTML	98
Image	98
Paper	99
Tray Configuration	99
Media Configuration	99
Universal Setup	99
Custom Scan Sizes	100
Media Types	101
Bin Configuration	101
Copy	102
Copy Defaults	102
Fax	106
Fax Defaults	106
Fax Mode	106
Fax Setup	106
Fax Server Setup	116
E-mail	119
E-mail Setup	119
E-mail Defaults	120
Web Link Setup	124
FTP	125
FTP Defaults	125
USB Drive	129
Flash Drive Scan	129
Flash Drive Print	132
Network/Ports	135
Network Overview	135
Wireless	135
Ethernet	137
TCP/IP	138
SNMP	140
IPSec	141
802.1x	142
LPD Configuration	142
HTTP/FTP Settings	142
ThinPrint	143
USB	143
Restrict external network access	144
Google Cloud Print	144
Wi-Fi Direct	145
Security	146
Login Methods	146
Manage Permissions	146
Local Accounts	147
Schedule USB Devices	147
Security Audit Log	148
Login Restrictions	150
Confidential Print Setup	150
Disk Encryption	151
Erase Temporary Data Files	152
Solutions LDAP Settings	152
Miscellaneous	152
Reports	153
Menu Settings Page	153
Device	153
Print	153
Shortcuts	153
Fax	154
Network	154
Help	154
Troubleshooting	155
Troubleshooting	155
Securing the printer	156
Locating the security slot	156
Erasing printer memory	156
Erasing printer hard disk memory	156
Encrypting the printer hard disk	157
Restoring factory default settings	157
Statement of Volatility	157
Maintaining the printer	159
Networking	159
Connecting the printer to a Wi-Fi network	159
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	160
Connecting a mobile device to the printer	160
Changing the printer port settings after installing an internal solutions port	161
Deactivating the Wi-Fi network	161
Setting up serial printing (Windows only)	162
Cleaning printer parts	162
Cleaning the printer	162
Cleaning the scanner	163
Cleaning the printhead lens	165
Emptying the hole punch box	166
Ordering parts and supplies	168
Checking the status of parts and supplies	168
Using genuine Lexmark parts and supplies	168
Ordering toner cartridges	168
Ordering a photoconductor unit	169
Ordering a waste toner bottle	169
Ordering staple cartridges	169
Ordering maintenance kits	169
Configuring supply notifications	170
Replacing parts and supplies	171
Replacing a toner cartridge	171
Replacing a photoconductor unit	174
Replacing the waste toner bottle	178
Replacing the pick, feed, and separator rollers	179
Replacing the transfer belt	184
Replacing the transfer roller	187
Replacing the ADF separator roller	189
Replacing the ADF pick and feed rollers	191
Replacing the staple cartridge	193
Replacing the staple cartridge in the staple finisher	193
Replacing the staple cartridge in the staple, hole punch finisher	195
Replacing the staple cartridge in the booklet finisher	197
Moving the printer	198
Moving the printer to another location	198
Shipping the printer	199
Saving energy and paper	199
Configuring the power save mode settings	199
Adjusting the brightness of the printer display	199
Conserving supplies	199
Recycling	200
Recycling Lexmark products	200
Recycling Lexmark packaging	200
Clearing jams	201
Avoiding jams	201
Identifying jam locations	202
Paper jam in the automatic document feeder	203
Paper jam in the multipurpose feeder	204
Paper jam in door C	205
Paper jam in door D	209
Paper jam in the 3000-sheet tray	210
Paper jam in the booklet finisher	211
Paper jam in the staple finisher	216
Staple jam in the staple finisher	217
Staple jam in the staple, hole punch finisher	219
Staple jam in the booklet finisher	221
Troubleshooting	224
Network connection problems	224
Cannot open Embedded Web Server	224
Unable to read flash drive	225
Enabling the USB port	225
Checking the printer connectivity	225
900.xy error	225
Hardware options problems	226
Cannot detect internal option	226
Defective flash detected	226
Not enough free space in flash memory for resources	227
Unformatted flash detected	227
Issues with supplies	227
Non-Lexmark supply	227
Scanner maintenance required, use ADF Kit	228
Paper feed problems	228
Envelope seals when printing	228
Collated printing does not work	228
Tray linking does not work	229
Check tray connection	229
Paper frequently jams	230
Jammed pages are not reprinted	231
Printing problems	231
Confidential and other held documents do not print	231
Slow printing	232
Print jobs do not print	234
Print quality is poor	235
Blank or white pages	235
Dark print	235
Ghost images	237
Gray or colored background	238
Incorrect margins	239
Light print	240
Missing colors	242
Mottled print and dots	242
Paper curl	244
Print crooked or skewed	245
Solid color or black images	245
Text or images cut off	246
Toner easily rubs off	247
Uneven print density	248
Horizontal dark lines	249
Horizontal white lines	250
Vertical white lines	251
Repeating defects	252
The printer is not responding	253
Job prints from the wrong tray or on the wrong paper	254
Color quality problems	255
Adjusting toner darkness	255
Modifying the colors in printed output	255
FAQ about color printing	256
The print appears tinted	257
Faxing problems	258
Cannot send or receive faxes	258
Can receive but not send faxes	260
Can send but not receive faxes	260
Poor fax print quality	261
Scanning problems	261
Adjusting scanner registration	261
Adjusting ADF registration	261
Cannot scan from a computer	262
Partial copies of document or photo	262
Poor copy quality	263
Scan job was not successful	263
Scanner does not close	264
Scanner does not respond	264
Scanning takes too long or freezes the computer	265
Contacting customer support	265
Upgrading and migrating	266
Hardware	266
Available internal options	266
Installing a memory card	266
Installing a printer hard disk	270
Installing an optional card	274
Installing a wireless print server	278
Installing the 2 x 500- or 2500-sheet tray	282
Installing the 3000-sheet tray	287
Installing the staple finisher	299
Installing the staple, hole punch or booklet finisher	305
Software	311
Installing the printer software	311
Adding available options in the print driver	312
Firmware	312
Exporting or importing a configuration file	312
Updating firmware	312
Notices	314
Product information	314
Edition notice	314
GOVERNMENT END USERS	314
Trademarks	315
Licensing notices	315
Noise emission levels	315
Waste from Electrical and Electronic Equipment (WEEE) directive	316
India E-Waste notice	316
Product disposal	316
Returning Lexmark cartridges for reuse or recycling	317
Static sensitivity notice	317
ENERGY STAR	317
Temperature information	317
Laser notice	318
Laser advisory label	318
Power consumption	319
Product power consumption	319
Sleep Mode	319
Hibernate Mode	319
Off mode	320
Total energy usage	320
Regulatory notices for telecommunication terminal equipment	320
Notice to users of the US telephone network: FCC requirements	320
Notice to users of the Canadian telephone network	321
Notice to users of the New Zealand telephone network	322
Japanese telecom notice	322
Federal Communications Commission (FCC) compliance information statement	323
European Community (EC) directives conformity	324
Japanese VCCI notice	324
Notice to users of Class A products in Brazil	325
Radio interference notice	325
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	325