Lexmark MX6500 User Guide - Page 317

Troubleshooting 317 Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the scanner, then wait for about 10 seconds, and then turn it back on. Does the internal option operate correctly? Step 2 Go to step 3. Check if the internal option is properly installed in the controller board. a Turn off the scanner using the power switch, and then unplug the power cord from the electrical outlet. b Make sure the internal option is installed in the appropriate connector in the controller board. c Connect the power cord to the scanner, then to a properly grounded electrical outlet, and then turn on the scanner. Connect the internal option to the controller board. Is the internal option properly installed in the controller board? Step 3 Go to step 4. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Reinstall the internal option. Is the USB or parallel interface card listed in the Installed Features list? Step 4 The problem is solved. a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 56. b Resend the print job. Contact customer support. Does the internal option operate correctly? Internal print server does not operate correctly Action Yes Step 1 Go to step 2. Reinstall the internal print server. a Remove, and then install the internal print server. For more information, see "Installing an Internal Solutions Port" on page 38. b Print a menu settings page, and then check if the internal print server is listed in the Installed Features list. Is the internal print server listed in the Installed Features list? No Check if the internal print server is supported by the printer. Note: An internal print server from another printer may not work with this printer.