Lexmark MX6500 User Guide - Page 318
Internal Solutions Port does not operate correctly, Tray problems, Step 2
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Troubleshooting 318 Action Yes No Step 2 The problem is solved. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Contact customer support. Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Step 1 Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see "Installing an Internal Solutions Port" on page 38. b Print a menu settings page, and then check if the ISP is listed in the Installed Features list. Yes Go to step 2. No Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. Is the ISP listed in the Installed Features list? Step 2 Check the cable and the ISP connection. The problem is solved. Contact customer support. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded. Does the Internal Solutions Port operate correctly? Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. a Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working?
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