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Lexmark MX6500 User Guide - Page 351

Scanner unit does not close, Solving fax problems, Caller ID is not shown

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Troubleshooting 351 Scanner unit does not close Action Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? Yes No The problem is solved. Contact customer support. Solving fax problems • "Caller ID is not shown" on page 351 • "Cannot send or receive a fax" on page 352 • "Can receive but not send faxes" on page 354 • "Can send but cannot receive faxes" on page 355 • "Fax and e-mail functions are not set up" on page 355 • "Received fax has poor print quality" on page 356 Caller ID is not shown Action Contact your telephone company to check if your telephone line is subscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). • The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns. • Contact your telephone company to determine which pattern or switch setting to use. Yes No The problem is solved. Contact customer support. Does the caller ID appear?

Section	Page
Contents	2
Safety information	7
Learning about the scanner and printer	9
Finding information about the printer	9
Selecting a location for the printer and the scanner	10
Printer configurations	11
Basic functions of the scanner	12
Understanding the ADF and scanner glass	12
Understanding the scanner control panel	14
Understanding the scanner control panel	14
Understanding the colors of the Sleep button and indicator lights	15
Understanding the scanner home screen	15
Using the touch-screen buttons	17
Setting up and using the home screen applications	19
Finding the IP address of the scanner	19
Finding the IP address of the computer	19
Accessing the Embedded Web Server	19
Customizing the home screen	20
Understanding the different applications	20
Activating the home screen applications	21
Finding information about the home screen applications	21
Setting up Forms and Favorites	21
Setting up Card Copy	22
Using MyShortcut	23
Setting up Multi Send	23
Setting up Scan to Network	24
Setting up ADF Card Copy	24
Setting up Scan to Sharepoint	26
Using Bar Code Discovery	26
Exporting and importing a configuration	27
Setting up Remote Operator Panel	28
Additional scanner and printer setup	29
Connecting the scanner and the printer	29
Installing a scanner communications card in the printer	29
Installing internal options in the scanner	34
Available internal options	34
Accessing the system board	34
Installing an Internal Solutions Port	38
Installing an optional card	45
Installing a memory card	47
Installing hardware options	49
Order of installation	49
Installing optional trays	50
Attaching cables	53
Setting up the scanner software	55
Installing the scanner	55
Adding available options in the print driver	56
Networking	57
Preparing to set up the scanner on an Ethernet network	57
Preparing to set up the scanner on a wireless network	57
Connecting the scanner using the Wireless Setup Wizard	58
Connecting the scanner to a wireless network using Wi-Fi Protected Setup	59
Connecting the scanner to a wireless network using the Embedded Web Server	59
Changing port settings after installing a new network ISP	60
Setting up serial printing (Windows only)	60
Verifying printer setup	61
Printing a menu settings page	61
Printing a network setup page	61
Loading paper and specialty media	62
Setting the paper size and type	62
Configuring Universal paper settings	62
Loading the 550-sheet tray	62
Loading the 2100-sheet tray	69
Loading the multipurpose feeder	76
Loading business cards into the ADF	80
Linking and unlinking trays	81
Linking and unlinking trays	81
Creating a custom name for a paper type	82
Assigning a custom paper type name	82
Paper and specialty media guide	83
Using specialty media	83
Tips on using card stock	83
Tips on using envelopes	83
Tips on using labels	84
Tips on using letterhead	84
Tips on using transparencies	84
Paper guidelines	85
Paper characteristics	85
Selecting paper	85
Selecting preprinted forms and letterhead	86
Using recycled paper and other office papers	86
Storing paper	87
Supported paper sizes, types, and weights	88
Supported paper sizes	88
Supported paper types and weights	91
Printing	94
Printing forms and documents	94
Printing forms	94
Printing a document	94
Adjusting toner darkness	94
Printing from a flash drive or mobile device	95
Printing from a flash drive	95
Supported flash drives and file types	96
Printing from a mobile device	97
Printing confidential and other held jobs	97
Storing print jobs in the scanner	97
Printing confidential and other held jobs	98
Modifying confidential print settings	99
Printing information pages	99
Printing a font sample list	99
Printing a directory list	99
Canceling a print job	99
Canceling a print job from the scanner control panel	99
Canceling a print job from the computer	100
Copying	101
Making copies	101
Making a quick copy	101
Copying using the ADF	101
Copying using the scanner glass	102
Copying film photos	102
Copying on transparencies or letterhead	102
Customizing copy settings	102
Copying to a different size	102
Making copies using paper from a selected tray	103
Copying different paper sizes	103
Copying on both sides of the paper (duplexing)	104
Reducing or enlarging copies	104
Adjusting copy quality	105
Collating copies	105
Placing separator sheets between copies	106
Copying multiple pages onto a single sheet	106
Creating a custom copy job	107
Placing information on copies	107
Placing a header or footer on pages	107
Placing an overlay message on each page	108
Canceling a copy job	108
Canceling a copy job while the original document is in the ADF	108
Canceling a copy job while copying pages using the scanner glass	108
Canceling a copy job while pages are being printed	108
Understanding the copy options	109
Copy from	109
Copy to	109
Scale	109
Darkness	109
Sides (Duplex)	109
Collate	109
Copies	110
Content	110
Save As Shortcut	110
Using the advanced options	110
E-mailing	112
Setting up the printer to e-mail	112
Setting up the e-mail function	112
Configuring e-mail settings	112
Creating an e-mail shortcut	113
Creating an e-mail shortcut using the Embedded Web Server	113
Creating an e-mail shortcut using the scanner control panel	113
E-mailing a document	114
Sending an e-mail using the touch screen	114
Sending an e-mail using a shortcut number	114
Sending an e-mail using the address book	114
Customizing e-mail settings	115
Adding e-mail subject and message information	115
Changing the output file type	115
Canceling an e-mail	115
Understanding the e-mail options	116
Recipient(s)	116
Subject	116
Message	116
File Name	116
Original Size	116
Resolution	116
Content	116
Save As Shortcut	117
Darkness	117
Send As	117
Page Setup	117
Scan Preview	117
Using the advanced options	118
Faxing	119
Setting up the scanner to fax	119
Initial fax setup	120
Choosing a fax connection	121
Scenario 1: Standard telephone line	121
Scenario 2: Digital Subscriber Line (DSL)	125
Scenario 3: VoIP telephone service	126
Scenario 4: Digital telephone service through a cable provider	127
Scenario 5: Countries or regions with different telephone wall jacks and plugs	128
Connecting to a distinctive ring service	132
Setting the outgoing fax or station name and number	132
Setting the date and time	132
Configuring the scanner to observe daylight saving time	133
Sending a fax	133
Sending a fax using the touch screen	133
Sending a fax using the computer	134
Sending a fax using shortcuts	134
Sending a fax using the address book	134
Sending a fax at a scheduled time	135
Creating shortcuts	135
Creating a fax destination shortcut using the Embedded Web Server	135
Creating a fax destination shortcut using the touch screen	136
Customizing fax settings	136
Changing the fax resolution	136
Making a fax lighter or darker	136
Viewing a fax log	137
Blocking junk faxes	137
Canceling an outgoing fax	137
Canceling a fax while the original documents are still scanning	137
Canceling a fax after the original documents have been scanned to memory	138
Holding and forwarding faxes	138
Holding faxes	138
Forwarding a fax	138
Understanding the fax options	139
Resolution	139
Darkness	139
Page Setup	139
Content	139
Delayed Send	140
Scan Preview	140
Using the advanced options	140
Scanning	141
Using Scan to Network	141
Scanning to an FTP address	141
Creating shortcuts	141
Creating an FTP shortcut using the Embedded Web Server	141
Creating an FTP shortcut using the scanner control panel	142
Scanning to an FTP address	142
Scanning to an FTP address using the scanner control panel	142
Scanning to an FTP address using a shortcut number	142
Scanning to an FTP using the address book	143
Scanning to a computer or to a flash drive	143
Scanning to a computer using the Embedded Web Server	144
Setting up Scan to Computer	145
Scanning to a flash drive	145
Understanding the scan options	145
FTP	145
File Name	145
Save As Shortcut	145
Original Size	146
Darkness	146
Resolution	146
Send As	146
Content	146
Page Setup	147
Scan Preview	147
Using the advanced options	147
Understanding the printer menus	148
Menus list	148
Supplies menu	148
Paper menu	150
Default Source menu	150
Configure MP menu	150
Paper Size/Type menu	151
Substitute Size menu	154
Paper Texture menu	154
Paper Weight menu	156
Paper Loading menu	158
Custom Types menu	159
Custom Names menu	159
Custom Scan Sizes menu	160
Custom Bin Names menu	160
Universal Setup menu	161
Bin Setup menu	161
Reports menu	163
Network/Ports menu	164
Active NIC menu	164
Standard Network or Network [x] menu	164
Reports menu	165
Network Card menu	166
TCP/IP menu	166
IPv6 menu	167
Wireless menu	168
AppleTalk menu	169
Standard USB menu	170
Parallel [x] menu	171
Serial [x] menu	173
SMTP Setup menu	176
Security menu	177
Edit Security Setups menu	177
Miscellaneous Security Settings menu	178
Confidential Print menu	179
Erase Temporary Data Files menu	179
Security Audit Log menu	180
Set Date and Time menu	181
Settings menu	183
General Settings menu	183
Copy Settings menu	190
Fax Settings menu	195
Fax Mode (Analog Fax Setup) menu	195
Fax Mode (Fax Server Setup) menu	204
E-mail Settings menu	206
FTP Settings menu	211
Flash Drive menu	216
OCR Settings menu	221
Print Settings	222
Setup menu	222
Finishing menu	224
Quality menu	226
Job Accounting menu	227
Utilities menu	228
XPS menu	229
PDF menu	229
PostScript menu	230
PCL Emul menu	230
HTML menu	233
Image menu	234
Help menu	234
Saving money and the environment	236
Saving paper and toner	236
Using recycled paper	236
Conserving supplies	236
Saving energy	237
Using Eco-Mode	237
Reducing printer noise	237
Adjusting Sleep mode	238
Adjusting the brightness of the display	238
Recycling	239
Recycling Lexmark products	239
Recycling Lexmark packaging	239
Returning Lexmark cartridges for reuse or recycling	239
Securing the printer	240
Statement of Volatility	240
Erasing volatile memory	240
Erasing non-volatile memory	241
Erasing printer hard disk memory	241
Configuring scanner hard disk encryption	242
Finding printer security information	243
Maintaining the scanner and the printer	244
Cleaning the printer	244
Cleaning the exterior of the scanner	244
Cleaning the scanner glass	245
Cleaning the ADF glass	245
Cleaning the ADF parts	246
Cleaning the touch screen	250
Emptying the hole punch box	251
Storing supplies	251
Checking the status of supplies	251
Checking the status of supplies from the scanner control panel	251
Checking the status of parts and supplies from the Embedded Web Server	252
Estimated number of remaining pages	252
Ordering supplies	252
Using genuine Lexmark parts and supplies	252
Ordering scanner supplies	252
Ordering a cleaning kit	252
Ordering a separator pad	253
Ordering printer supplies	253
Ordering toner cartridges	253
Ordering a maintenance kit	254
Ordering an imaging unit	255
Ordering staple cartridges	255
Replacing supplies	256
Replacing the separator pad	256
Replacing the toner cartridge	257
Replacing the imaging unit	259
Replacing a staple cartridge	262
Moving the scanner and the printer	263
Moving the scanner	263
Before moving the scanner	263
Moving the scanner to another location	264
Shipping the scanner	264
Moving the printer	265
Before moving the printer	265
Moving the printer to another location	266
Shipping the printer	266
Managing the scanner and the printer	267
Finding advanced networking and administrator information	267
Checking the virtual display	267
Setting up e-mail alerts	267
Viewing reports	267
Configuring supply notifications from the Embedded Web Server	268
Restoring factory default settings	269
Clearing jams	270
Avoiding jams	270
Understanding jam messages and locations	272
[x]-page jam, lift front cover to remove cartridge. [200–201]	275
[x]-page jam, open upper rear door. [202]	277
[x]-page jam, open upper and lower rear door. [231–234]	278
[x]-page jam, remove standard bin jam. [203]	280
[x]-page jam, remove tray 1 to clear duplex. [235–239]	280
[x]-page jam, open tray [x]. [24x]	282
[x]-page jam, clear manual feeder. [250]	283
[x]-page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]	284
[x]-page jam, remove paper, open finisher rear door. Leave paper in bin. [451]	286
[x]-page jam, remove paper, open stapler door. Leave paper in bin. [455–457]	287
[x]-page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx]	291
[x]-page jam, open automatic feeder top cover [28y.xx]	292
Troubleshooting	293
The indicator light is blinking	293
Understanding the printer messages	293
Cartridge, imaging unit mismatch [41.xy]	293
Cartridge low [88.xy]	293
Cartridge nearly low [88.xy]	293
Cartridge very low, [x] estimated pages remain [88.xy]	294
Change [paper source] to [custom string] load [orientation]	294
Change [paper source] to [custom type name] load [orientation]	294
Change [paper source] to [paper size] load [orientation]	294
Change [paper source] to [paper type] [paper size] load [orientation]	294
Check tray [x] connection	295
Close door or insert cartridge	295
Close finisher rear door	295
Close flatbed cover and load originals if restarting job [2yy.xx]	295
Close rear door	295
Close top access cover	296
Complex page, some data may not have printed [39]	296
Configuration change, some held jobs were not restored [57]	296
Defective flash detected [51]	296
Disk full [62]	296
Disk full, scan job canceled	296
Disk must be formatted for use in this device	297
Disk near full. Securely clearing disk space.	297
Empty the hole punch box	297
Error reading USB drive. Remove USB.	297
Error reading USB hub. Remove hub.	297
Fax memory full	297
Fax partition inoperative. Contact system administrator.	297
Fax server 'To Format' not set up. Contact system administrator.	297
Fax Station Name not set up. Contact system administrator.	298
Fax Station Number not set up. Contact system administrator.	298
Imaging unit low [84.xy]	298
Imaging unit nearly low [84.xy]	298
Imaging unit very low, [x] estimated pages remain [84.xy]	298
Incompatible output bin [x] [59]	298
Incompatible tray [x] [59]	298
Incorrect paper size, open [paper source] [34]	299
Insert hole punch box	299
Insert staple cartridge	299
Insert Tray [x]	299
Install bin [x]	299
Install Tray [x]	300
Insufficient memory for Flash Memory Defragment operation [37]	300
Insufficient memory to collate job [37]	300
Insufficient memory to support Resource Save feature [35]	300
Insufficient memory, some Held Jobs were deleted [37]	300
Insufficient memory, some held jobs will not be restored [37]	300
Load [paper source] with [paper type] [paper size] [paper orientation]	301
Load [paper source] with [custom string] [paper orientation]	301
Load [paper source] with [custom type name] [paper orientation]	301
Load [paper source] with [paper size] [paper orientation]	301
Load Manual Feeder with [custom string] [paper orientation]	302
Load Manual Feeder with [paper type] [paper size] [paper orientation]	302
Load Manual Feeder with [custom type name] [paper orientation]	302
Load Manual Feeder with [paper size] [paper orientation]	302
Load staples	302
Maintenance kit low [80.xy]	303
Maintenance kit nearly low [80.xy]	303
Maintenance kit very low, [x] estimated pages remain [80.xy]	303
Memory full [38]	303
Memory full, cannot send faxes	303
Misfeed cleared, extra sheets in output bin [24y.xx]	303
No analog phone line connected to modem, fax is disabled.	303
Network [x] software error [54]	303
Non-Lexmark [supply type], see User’s Guide [33.xy]	304
Not enough free space in flash memory for resources [52]	304
Paper changes needed	304
Parallel port [x] disabled [56]	304
Printer had to restart. Last job may be incomplete.	305
Reattach bin [x]	305
Reattach bins [x] – [y]	305
Reinstall missing or unresponsive cartridge [31.xy]	306
Reinstall missing or unresponsive fuser [31.xy]	306
Reinstall missing or unresponsive imaging unit [31.xy]	306
Remove defective disk [61]	306
Remove packaging material, [area name]	306
Remove paper from all bins	306
Remove paper from bin [x]	307
Remove paper from [linked set bin name]	307
Remove paper from standard output bin	307
Replace all originals if restarting job.	307
Replace cartridge, 0 estimated pages remain [88.xy]	307
Replace cartridge, printer region mismatch [42.xy]	307
Replace imaging unit, 0 estimated pages remain [84.xy]	308
Replace jammed originals if restarting job.	308
Replace last scanned page and jammed originals if restarting job.	308
Replace maintenance kit, 0 estimated pages remain [80.xy]	308
Replace missing fuser [31.xy]	309
Replace roller kit [81.xy]	309
Replace separator pad	309
Replace unsupported cartridge [32.xy]	309
Replace unsupported fuser [32.xy]	309
Replace unsupported imaging unit [32.xy]	309
Replace wiper	309
Restore held jobs?	310
Scan document too long	310
Scanner automatic feeder cover open	310
Scanner disabled by admin [840.01]	310
Scanner disabled. Contact system administrator if problem persists. [840.02]	310
Scanner jam, open and close automatic feeder top cover [2yy.xx]	310
Scanner jam, remove all originals from the scanner [2yy.xx]	310
Scanner jam, remove jammed originals from the scanner [2yy.xx]	310
Scanner locked, release lock under scanner	311
Scanner maintenance required soon, use ADF Kit [80]	311
Serial option [x] error [54]	311
Serial port [x] disabled [56]	311
Some held jobs were not restored	311
Standard network software error [54]	312
Standard USB port disabled [56]	312
Supply needed to complete job	312
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	312
Too many bins attached [58]	312
Too many disks installed [58]	312
Too many flash options installed [58]	313
Too many trays attached [58]	313
Tray [x] paper size unsupported	313
Unformatted flash detected [53]	313
Unsupported camera mode, unplug camera and change mode	313
Unsupported disk	313
Unsupported option in slot [x] [55]	314
USB port [x] disabled [56]	314
Weblink server not set up. Contact system administrator.	314
Solving printer problems	314