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Print Quality Problems

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Solving Printer Problems Caring for Your Printer Print Quality Problems Problem Print is too light. Entire page is white. Characters have jagged or uneven edges. The job prints, but the left and top margins are incorrect. Action • If you are printing on an uneven print surface, change the PAPER TYPE setting in the PAPER MENU. See PAPER TYPE on page 64 for more information. • Verify that the correct print material is being used. • Make sure the Print Quality setting in the COLOR MENU is set to Normal. See Print Quality on page 60 for more information. • Add more printer memory. • Make sure the tape is removed from the printhead. See "Installing Print Cartridges" on page 186 for more information. • Check the print cartridges to be sure they are correctly installed. See "Installing Print Cartridges" on page 186 for more information. • Check to see if the print cartridge ink is low or empty. See "Maintaining Your Printer" on page 183 for more information. • Change the Print Quality setting in the COLOR MENU to Presentation. See Print Quality on page 60 for more information. • If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software application. • Make sure the print cartridges are properly aligned. See "Printing the Test Page for Verifying Alignment" on page 192 for more information. • Make sure the PAPER SIZE setting is set correctly in the PAPER MENU. See PAPER SIZE on page 62 for more information. • Make sure the margins are set correctly in the software application you are using. 168 Chapter 6: Solving Printer Problems

Section	Page
Introduction	12
Trademarks	14
Setting Up Your Printer	18
Unpacking Your Printer	18
Installing the Input Tray and OutputBin Unit	20
Loading the Input Tray	24
Attaching the Parallel Cable	29
Plugging the Printer In	31
Installing the Print Cartridges	32
Aligning the Print Cartridges	36
Installing the Operator Panel Overlay	38
Printing the Menu Settings Page	41
Installing the Printer Drivers and Utilities	42
Using the Printer Utilities	44
Setup Utility	44
Installing Printer Utilities	44
Printer Drivers	47
Bidirectional Communication	49
MarkVision	49
MarkVision Windows	51
MarkVision Support in Various Environments	51
MarkVision Online Help	59
Toolkit	60
Network Printer Utility	61
Getting Updated Drivers and Utilities	61
Online Services	61
Automated FAX System	62
Using the Operator Panel and Menus	66
Using the Operator Panel	67
Printer Indicator Light	67
Operator Panel Buttons	68
Printer Messages	70
Operator Panel Menus	71
Printing the Menu Settings Page	72
Changing Printer Settings	73
Disabling the Operator Panel Menus	74
Overview of Printer Menus	75
Supplies Menu	76
Color Menu	77
Paper Menu	78
Finishing Menu	85
Tests Menu	90
Job Menu	94
Setup Menu	95
PCL Emul Menu	102
PostScript Menu	107
Parallel Menu	108
Serial Menu	112
Network Menu	116
Infrared Menu	118
LocalTalk Menu	121
Using Print Materials	124
Print Materials	125
Print Material Characteristics	126
Weight	126
Curl	126
Smoothness	126
Moisture Content	127
Grain Direction	127
Fiber Content	127
Paper Guidelines	128
Recommended Papers	128
Preprinted Forms and Letterhead	129
Unsatisfactory Papers	129
Storing paper	129
Envelope Guidelines	130
Label Guidelines	131
Card Stock Guidelines	132
Transparency Guidelines	132
Paper Handling Specifications	133
Paper Source	134
Output Bin	135
Paper Size	136
Envelope Size	137
Paper Loading	138
Loading the Input Tray	138
Loading Paper in the Manual Feed Slot	143
Loading Envelopes in the Input Tray	148
Loading Envelopes in the Manual Feed Slot	152
Printing on Large-size Paper	156
Printing on Letterhead	158
Tray Linking	158
Tips for Avoiding Paper Jams	159
Understanding Printer Messages	162
Status Messages	162
Line 1 Messages	163
Line 2 Messages	169
Attendance Messages	170
Solving Printer Problems	180
Display Problems	181
Printing Problems	182
Print Quality Problems	185
Option Problems	187
Network Printing Problems	190
Other Problems and Questions	190
Clearing Jams	192
Possible Paper Jam Areas	192
200 Paper Jam	193
Accessing Paper Jam Areas	193
Input Tray	194
Manual Feed Slot	196
Output Bin	197
Maintaining Your Printer	200
Replacing Print Cartridges	201
Removing Print Cartridges	201
Installing Print Cartridges	203
Aligning the Print Cartridges	207
Printing the Test Page for Verifying Alignment	209
Cleaning Your Printer	210
Cleaning the Printheads	210
Wiping the Printheads	212
Cleaning the Print Cartridge Carrier Contacts	215
Storing Print Cartridges	218
Disposing of Used Print Cartridges	218
Ordering Supplies	219
Print Cartridges	219
Print Cartridge Storage Unit	219
Parallel Cable	220
Serial Cable	220
Coated Paper	220
Glossy Paper	221
Transparencies	221
Photo Paper	221
Labels	222
Iron-on Transfers for T-shirts	222
Greeting Cards	222
Memory and Option Cards	226
Printer Memory	227
Accessing the Printer System Board under the Input...	227
Installing a Printer Memory Option	230
Removing the Printer Memory Option	233
Closing the Printer System Board under the Input T...	235
Flash Memory	236
Accessing the Printer System Board on the Back of ...	236
Installing a Flash Memory Option	239
Removing a Flash Memory Option	243
Closing the Printer System Board on the Back of th...	245
Option Cards	247
Hard Disk Option Card	247
Attaching a Hard Disk to the Adapter Card	248
Installing the Hard Disk Option Card	249
INA (Internal Network Adapter) Option Card	250
Installing the INA Option Card	250
Tri-Port Interface Option Card	251
Installing the Tri-Port Interface Option Card	251
Parallel 1284-C Adapter Option Card	252
Installing the Parallel 1284-C Adapter Option Card...	252
Accessing the Printer System Board on the Right Si...	253
Installing an Option Card	254
Removing an Option Card	258
Closing the Printer System Board on the RightSide...	260
Infrared Adapter	262
Connecting the Cable and Using the Infrared Adapte...	262
Verifying the Installation of Options	266
Printing the Menu Settings Page	266
Understanding Fonts	270
Typefaces and Fonts	270
Weight and Style	270
Pitch and Point Size	272
Symbol Sets	273
Bitmapped and Scalable Fonts	274
Resident Fonts	275
Scalable Fonts	276
Bitmapped Fonts	278
Symbol Sets for PCL Emulation	278
Downloadable Fonts	279
Printing a Font Sample List	280
Notices	284
Safety	290
Warranty	300
Glossary	304

Match case Limit results 1 per page

Chapter 6: Solving Printer Problems

168

Solving Printer Problems

Caring for Your Printer

Print Quality Problems

Problem

Action

Print is too light.

•

If you are printing on an uneven print surface,

change the

PAPER TYPE

setting in the

PAPER

. See

PAPER TYPE

on page 64 for more

information.

•

Verify that the correct print material is being used.

•

Make sure the

Print Quality

setting in the

COLOR

is set to

Normal

. See

Print Quality

on page 60

for more information.

•

Add more printer memory.

Entire page is

white.

•

Make sure the tape is removed from the printhead.

See “Installing Print Cartridges” on page 186 for

more information.

•

Check the print cartridges to be sure they are

correctly installed. See “Installing Print Cartridges”

on page 186 for more information.

•

Check to see if the print cartridge ink is low or empty.

See “Maintaining Your Printer” on page 183 for more

information.

Characters have

jagged or uneven

edges.

•

Change the

Print Quality

setting in the

COLOR

Presentation

. See

Print Quality

on page 60

for more information.

•

If you are using downloaded fonts, verify that the

fonts are supported by the printer, the host computer,

and the software application.

•

Make sure the print cartridges are properly aligned.

See “Printing the Test Page for Verifying Alignment”

on page 192 for more information.

The job prints, but

the left and top

margins are

incorrect.

•

Make sure the

PAPER SIZE

setting is set correctly in

the

PAPER MENU

. See

PAPER SIZE

on page 62 for

more information.

•

Make sure the margins are set correctly in the

software application you are using.