Lexmark X750e MFP X4500 Option Setup Guide - Page 24

Troubleshooting

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Troubleshooting Problem The touch screen is blank and does not respond to touches. A red exclamation point appears over the Copy icon on the Home screen. The paper will not feed through the automatic document feeder. My network print job does not print. I cannot send or receive analog faxes. Solution • Make sure the scanner is plugged in. • Make sure the electrical outlets have power. • Make sure contrast control knob is not set to the darkest setting. • Make sure all cables and cords are properly connected. For more information, see "Attach cables and cords" on page 5. • Turn the scanner off and then back on. • If you are still having problems, contact Lexmark customer support at http://support.lexmark.com. • Touch the Copy icon. Follow the instructions on the screen. • Make sure the printer is plugged in and turned on. • Make sure the Ethernet cables are connected to the correct ports. For more information, see "Attach cables and cords" on page 5. • Turn off the printer and the scanner. Turn the printer on, and then turn the scanner on. • Clean the feeder rollers and pick pad, and then try again. For more information, see "Maintaining your MFP" on page 13. • Open automatic document feeder door. Make sure pick pad is seated correctly, and then close door. • Make sure paper is inserted far enough. • If you are still having problems, contact Lexmark customer support at http://support.lexmark.com. 1 Print a network setup page: a From the Home screen, touch the Key icon, and then touch Print Reports. b Touch Network Setup Page. 2 Verify the IP address and settings. • Make sure the telephone fax line cable is properly connected to the port on the scanner and to the phone jack. • Verify the phone line is analog. If you need more help, launch the drivers CD that came with your printer, and then click Contact Lexmark. Troubleshooting 19

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19
Troubleshooting
Troubleshooting
If you need more help, launch the drivers
CD that came with your
printer, and then click Contact Lexmark.
Problem
Solution
The touch screen is blank and does not
respond to touches.
•
Make sure the scanner is plugged in.
•
Make sure the electrical outlets have power.
•
Make sure contrast control knob is not set to the darkest setting.
•
Make sure all cables and cords are properly connected. For more
information, see
“
Attach cables and cords
”
on page 5.
•
Turn the scanner off and then back on.
•
If you are still having problems, contact Lexmark customer support
A red exclamation point appears over the
Copy icon on the Home screen.
•
Touch the Copy icon. Follow the instructions on the screen.
•
Make sure the printer is plugged in and turned on.
•
Make sure the Ethernet cables are connected to the correct ports.
For more information, see
“
Attach cables and cords
”
on page 5.
•
Turn off the printer and the scanner. Turn the printer on, and then
turn the scanner on.
The paper will not feed through the
automatic document feeder.
•
Clean the feeder rollers and pick pad, and then try again. For more
information, see
“
Maintaining your MFP
”
on page 13.
•
Open automatic document feeder door. Make sure pick pad is
seated correctly, and then close door.
•
Make sure paper is inserted far enough.
•
If you are still having problems, contact Lexmark customer support
My network print job does not print.
1
Print a network setup page:
a
From the Home screen, touch the Key icon, and then touch Print
Reports.
b
Touch Network Setup Page.
2
Verify the IP address and settings.
I cannot send or receive analog faxes.
•
Make sure the telephone fax line cable is properly connected to the
port on the scanner and to the phone jack.
•
Verify the phone line is analog.