Logitech Harmony Link User's Guide - Page 15

Troubleshooting - reset

Page 15 highlights

LOGITECH HARMONY LINK USER MANUAL Custom activity, you'll be asked to select devices without any recommendations, and to select inputs for each device that supports multiple inputs. Depending on the devices you select, you may be asked which device controls the volume, changes the channel, or performs another function. If your activity includes a TV or AV receiver, My Harmony asks you which input the device uses for this activity. You may also be asked additional questions depending on your entertainment system. Can I create multiple activities of the same type? You can set up multiple activities of the same type, including multiple Watch TV activities. For each additional activity of the same type, My Harmony will suggest a name consisting of the activity type plus a number that is incremented for each additional activity. For example, a second Watch TV activity will be called Watch TV 2. How do I rename an activity? You can change the name of an activity while you are setting it up or anytime afterwards. While setting up an activity, you are given the opportunity to change the suggested name of the activity. You can keep the suggested name or enter your own. To change the name of an existing activity, go to the Activities page in My Harmony, click the activity then click Change Your Settings. Troubleshooting Why can't I control some or all of the devices I set up in My Harmony? There are several reasons why you may not be able to control some or all of the devices you set up in Harmony Link. • The device you are trying to use does not match the one you set up in Harmony Link. Confirm your device's manufacturer and model number, and ensure that it matches the device you set up in Harmony Link. • The device you are trying to control may not be plugged in properly. Ensure that your device is plugged into a power source. • Ensure you can control your device using its original remote • Your Harmony Link may not be plugged in. Make sure it is plugged into a working power supply using the supplied power adaptor. If your Harmony Link is not plugged in, the status light will not appear. • You may not have synced your Harmony Link app with your Harmony account. To sync, go to your Harmony Link app and select Sync with My Harmony from the Settings screen or menu then tap Sync Now. My Harmony Link is not being recognized by my Harmony Link app If your Harmony Link is not recognized by your Harmony Link app, or does not respond to your Harmony Link app's commands, you can reset it. Resetting your Harmony Link 11

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LOGITECH HARMONY LINK USER MANUAL
Custom activity, you’ll be asked to select devices without any recommendations, and to
select inputs for each device that supports multiple inputs.
Depending on the devices you select, you may be asked which device controls the
volume, changes the channel, or performs another function. If your activity includes a
TV or AV receiver, My Harmony asks you which input the device uses for this activity. You
may also be asked additional questions depending on your entertainment system.
Can I create multiple activities of the same type?
You can set up multiple activities of the same type, including multiple Watch TV
activities.
For each additional activity of the same type, My Harmony will suggest a name consisting
of the activity type plus a number that is incremented for each additional activity. For
example, a second Watch TV activity will be called Watch TV 2.
How do I rename an activity?
You can change the name of an activity while you are setting it up or anytime afterwards.
While setting up an activity, you are given the opportunity to change the suggested
name of the activity. You can keep the suggested name or enter your own.
To change the name of an existing activity, go to the Activities page in My Harmony, click
the activity then click
Change Your Settings
.
Troubleshooting
Why can’t I control some or all of the devices I set up in My Harmony?
There are several reasons why you may not be able to control some or all of the devices
you set up in Harmony Link.
The device you are trying to use does not match the one you set up in Harmony Link.
Con
rm your device’s manufacturer and model number, and ensure that it matches
the device you set up in Harmony Link.
The device you are trying to control may not be plugged in properly. Ensure that your
device is plugged into a power source.
Ensure you can control your device using its original remote
Your Harmony Link may not be plugged in. Make sure it is plugged into a working
power supply using the supplied power adaptor. If your Harmony Link is not plugged
in, the status light will not appear.
You may not have synced your Harmony Link app with your Harmony account. To sync,
go to your Harmony Link app and select
Sync with My Harmony
from the Settings
screen or menu then tap
Sync Now
.
My Harmony Link is not being recognized by my Harmony Link app
If your Harmony Link is not recognized by your Harmony Link app, or does not respond
to your Harmony Link app’s commands, you can reset it. Resetting your Harmony Link