Logitech Harmony Link User's Guide - Page 16

Getting more help - replacement

Page 16 highlights

LOGITECH HARMONY LINK USER MANUAL involves updating your firmware and resetting your Wi-Fi connection. You can also reset your Harmony Link if you need to change your Wi-Fi settings (if, for example, you've replaced your router.) Before resetting your Harmony Link, check to make sure it is plugged into a working power supply. To reset your Harmony Link, go to the Settings page on My Harmony and select Reset Your Harmony Link. Resetting your Harmony involves the following steps: • connecting your Harmony Link to your computer using the supplied USB cable • updating your firmware • re-entering your Wi-Fi information After you have connected your Harmony Link to your computer, the reset process will begin updating your firmware (if not already up to date). This may take several minutes. Do not disconnect or unplug your Harmony Link during this time. If the new firmware cannot be loaded, you will be instructed to manually reset your Harmony Link by pressing and holding the red button on the bottom of the device until the status light flashes red (about 10-15 seconds). Getting more help Several support features are available to help you with the setup and use of your Harmony Link. From My Harmony, click Support. You'll be taken to Logitech's Support page where the following support options are available: FAQs (Frequently Asked Questions) Community forums Support staff A searchable list of customer questions with answers provided by Logitech's support staff and other users. A message board where Logitech users and moderators discuss product issues and suggest solutions (accessible directly at http:// forums.logitech.com). Contact Logitech Support staff via phone or e-mail. 12

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12
LOGITECH HARMONY LINK USER MANUAL
involves updating your
rmware and resetting your Wi-Fi connection. You can also reset
your Harmony Link if you need to change your Wi-Fi settings (if, for example, you’ve
replaced your router.)
Before resetting your Harmony Link, check to make sure it is plugged into a working
power supply.
To reset your Harmony Link, go to the Settings page on My Harmony and select
Reset
Your Harmony Link
.
Resetting your Harmony involves the following steps:
connecting your Harmony Link to your computer using the supplied USB cable
• updating your
rmware
re-entering your Wi-Fi information
After you have connected your Harmony Link to your computer, the reset process will
begin updating your
rmware (if not already up to date). This may take several minutes.
Do not disconnect or unplug your Harmony Link during this time.
If the new
rmware cannot be loaded, you will be instructed to manually reset your
Harmony Link by pressing and holding the red button on the bottom of the device until
the status light
ashes red (about 10-15 seconds).
Getting more help
Several support features are available to help you with the setup and use of your
Harmony Link. From My Harmony, click
Support
.
You’ll be taken to Logitech’s Support page where the following support options are
available:
FAQs (Frequently
Asked Questions)
A searchable list of customer questions with answers provided by
Logitech’s support staff and other users.
Community
forums
A message board where Logitech users and moderators discuss
product issues and suggest solutions (accessible directly at
http://
forums.logitech.com
).
Support staff
C
ontact Logitech Support staff
via phone or e-mail.