Marantz SR9600 SR9600 User Guide - Page 65

ENGLISH TROUBLESHOOTING In case of trouble, check the following before calling for service: 1. Are the connections made properly? 2. Are you operating the unit properly following the user's guide? 3. Are the power amplifiers and speaker working properly? If the unit does not operate properly, check items shown in the following table. If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country. SYMPTOM CAUSE REMEDY The SR9600 cannot be turned on. The power plug is not connected. Connect the power plug to the outlet. No sound and picture are Mute is on. Cancel mute using the remote control unit. output even when power is on. The input cable is not connected See the connection diagram and connect the correctly. cables correctly. The master volume control is turned all Adjust the master volume. the way down. The function selector position is wrong. Select the correct position. No speaker output. The headphones are connected to the Disconnect the headphones. (Speakers will not headphone jack. output sound when headphones are connected.) Incorrect audio or video for The input cable is connected incorrectly. Connect the cable correctly by referring to the selected source. connection diagram. Incorrect audio from a channel. The speaker cable is connected incorrectly. Connect the cable correctly by referring to the connection diagram. No audio is output from the The center speaker cable connection is Connect the cable correctly. center channel speaker. incomplete. STEREO has been selected for the When STEREO is selected for the Surround mode, Surround mode. no sound will be output from the center speaker. Set another Surround mode. Center = NONE has been selected in Make the correct setting. SETUP mode. No audio is output from the The surround speaker cable connection Connect the cable correctly. surround speakers. is incomplete. STEREO has been selected for the When STEREO has been selected for the Surround mode. Surround mode, no sound will be output from the surround speaker. Set another Surround mode. Surround = NONE has been selected in Make the correct setting. the SETUP mode. No audio is output from the The surround back speaker cable Connect the cable correctly. surround back speakers. connection is incomplete. The surround mode is not EX/ES mode. Set surround mode EX/ES. Surround back = NONE has been Make the correct setting. selected in the SPEAKER SIZE menu. SYMPTOM CAUSE REMEDY Cannot select the EX/ES or Surround Back = NONE has been Make the correct setting. THX EX mode. selected in the SPEAKER SIZE menu. The input signal is incompatible. Use a 5.1channel source. Cannot select THX ULTRA 2 Surround Back = 1ch, NONE has been Make the correct setting. CINEMA MUSIC, GAMES. selected in the SPEAKER SIZE menu The input signal is incompatible. Use a 5.1channel source. Cannot select the Neo:6 mode. The input signal is incompatible. Use a 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Ca not select the CSII mode. The input signal is incompatible. Use a 2 channel Dolby Digital input signal, PCM input signal or analog input signal. No output to SUBWOOFER Subwoofer = NONE has been selected Select Subwoofer = YES. OUT. in the Setup mode. Noise is produced during DTS- Analog has been selected for input. Be sure to perform digital connection, select digital encoded CD or laserdisc play. input, then play. A specific channel does not Nothing recorded on source. produce output. Check the encoded channel on the source side. AM or FM reception fails. Antenna connection is incomplete. Correctly connect the indoor AM and FM antennas to AM and FM antenna outlets. Noise is heard during AM reception. Reception is affected by other electrical Try changing the location where the AM indoor fields. antenna is set up. Noise is heard during FM reception. The radio waves from the broadcasting Install an FM outdoor antenna. station are weak. Cannot get programmed station when the PRESET button is pressed. Preset data has been erased. Disconnecting power plug for long periods of time will erase preset data. If this happens, input the preset data again. Control with the remote control unit fails. Batteries are exhausted. Replace all the batteries with new ones. Remote control unit function key setting Select a different position from which equipment is wrong. will be controlled. The distance between the SR9600 and Move closer to the SR9600. the remote control unit is too far. Something is blocking the SR9600 and Remove the offending object. the remote control unit. MRAC is not working. Headphones are connected. Disconnect the headphones. Note: • After "PROTECT" appears on the unit's display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing. 63