Motorola MOTOROLA THEORY User Guide - Page 35

Troubleshooting we're here to help Crash recovery In the unlikely event that your phone stops responding to key presses, try a quick reset. Remove the back cover and battery ("Assemble & charge" on page 4), then replace and turn on your phone as usual. Reset phone settings Reset default factory settings on your phone, except lock code, security code, and lifetime timer. Caution: This option erases all information you have entered (including contacts and calendar entries) and content stored in your phone's memory (including pictures and sounds). After you erase the information, you can't recover it. Find it: > Settings > Phone > Security 1 When prompted, enter the four-digit lock code (see page 32) and press Done. 2 Scroll to Restore Phone and press . 3 Confirm that you want to reset the phone by scrolling to Yes and pressing . 4 When prompted, enter the four-digit lock code (see page 32) and press Done. The screen does not change while the phone resets all options. After a few seconds, the phone turns off and then turns back on. Service & Repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-331-6456 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada). Troubleshooting 33