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Troubleshooting and Frequently Asked Questions

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3. Troubleshooting and Frequently Asked Questions 3 This chapter covers the following topics: • Adapter WPS LED Does Not Light When the Button Is Pressed • Adapter Icon Is Not in the Windows System Tray or Mac Menu Bar • Adapter Does Not Connect to a WiFi Network • When I Connect the Adapter to a Network, I Cannot Access the Internet • When I Connect to the Network, I Cannot Access Shared Resources Such as Printers • Adapter Lost Its IP Address • How Can I Improve the Speed of My WiFi Connection? 24

Section	Page
WiFi USB Adapter	1
Contents	3
1. Get Started and Connect to a WiFi Network	5
Package Contents	6
WPS LED	6
Set Up Your Adapter	7
Install the Adapter Software	7
Install the Windows Adapter Software	7
Install a Windows Standalone Driver	8
Install the Mac Adapter Software	9
Insert the Adapter	9
Insert the Adapter With a Desktop Dock	10
Insert the Adapter Without a Desktop Dock	10
View Network Details Before Joining a WiFi Network	11
Join a WiFi Network	11
Join a Network Using the Windows Adapter Software	12
Join a Network Using the Mac Adapter Software	12
Join a Network Using WPS	13
Join a Network Using the Standalone Driver	13
Join a Hidden Network	13
Use the WPS Feature in the Windows Adapter Software to Join a Hidden Network	14
Use the Windows Adapter Software to Manually Join a Hidden Network	14
Use the Mac Adapter Software to Join a Hidden Network Using WPS	16
Use the Mac Adapter Software to Manually Join a Hidden Network	16
2. Monitor and Maintain the Adapter	18
View the Connection Status and Details	19
View Connection Status From Computer’s System Tray or Menu Bar	19
View Connection Status and Details From the Windows Adapter Software	19
View More Information About the Adapter and Network	20
Get Diagnostic Information for the Adapter	21
Update the Adapter Software	22
3. Troubleshooting and Frequently Asked Questions	24
Adapter WPS LED Does Not Light When the Button Is Pressed	25
Adapter Icon Is Not in the Windows System Tray or Mac Menu Bar	25
Adapter Does Not Connect to a WiFi Network	25
When I Connect the Adapter to a Network, I Cannot Access the Internet	25
When I Connect to the Network, I Cannot Access Shared Resources Such as Printers	26
Adapter Lost Its IP Address	26
How Can I Improve the Speed of My WiFi Connection?	26
A. Factory Default Settings and Technical Specifications	27
Factory Default Settings	28