Netgear DG834Nv1 Reference Manual - Page 89

Obtaining an Internet IP Address, Internet LED Off

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DG834N RangeMax NEXT Wireless ADSL2+ Modem Router Reference Manual Internet LED Off If the Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. If disconnecting telephones does not result in a green Internet LED the problem may be one of the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The RangeMax NEXT Wireless ADSL2+ Modem Router uses pins 2 and 3. Obtaining an Internet IP Address If your wireless modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the wireless modem router is able to obtain an Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the Internet IP address from the browser interface: 1. Launch your browser and select an external site such as www.netgear.com. 2. Access the Main Menu of the wireless modem router's configuration at http://192.168.0.1. 3. Under the Maintenance heading check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your wireless modem router has not obtained an IP address from your ISP. If your router is unable to obtain an IP address from the ISP, the problem may be one of the following: • If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See "Troubleshooting PPPoE or PPPoA", below. • Your ISP may check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless modem router in the browser-based Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. In this case: Troubleshooting 7-5 v1.0, May 2006

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DG834N RangeMax NEXT Wireless ADSL2+ Modem Router Reference Manual
Troubleshooting
7-5
v1.0, May 2006
Internet LED Off
If the Internet LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green Internet LED the problem may be one of the
following:
•
Check that the telephone company has made the connection to your line and tested it.
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The RangeMax NEXT
Wireless ADSL2+ Modem Router uses pins 2 and 3.
Obtaining an Internet IP Address
If your wireless modem router is unable to access the internet, and your Internet LED is green or
blinking green, you should determine whether the wireless modem router is able to obtain an
Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless
modem router must request an IP address from the ISP. You can determine whether the request was
successful using the browser interface.
To check the Internet IP address from the browser interface:
1.
Launch your browser and select an external site such as www.netgear.com.
2.
Access the Main Menu of the wireless modem router’s configuration at http://192.168.0.1.
3.
Under the Maintenance heading check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your wireless modem router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
“Troubleshooting PPPoE or PPPoA”
, below.
•
Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless modem router in the
browser-based Setup Wizard.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case: