Netgear DG834Nv1 Reference Manual - Page 91

Troubleshooting a TCP/IP Network Using the Ping Utility, Testing the LAN Path to Your Router

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DG834N RangeMax NEXT Wireless ADSL2+ Modem Router Reference Manual • Your computer may not have the wireless modem router configured as its TCP/IP wireless modem router. If your computer obtains its information from the wireless modem router by DHCP, reboot the computer and verify the wireless modem router address as described in "Preparing a Computer for Network Access:" in Appendix B. Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made very easy by using the ping utility in your computer. Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a PC running Windows 95 or later: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type Ping followed by the IP address of the router, as in this example: ping 192.168.0.1 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you could have one of the following problems: • Wrong physical connections - Make sure the LAN port LED is on. If the LED is off, follow the instructions in "LAN or Internet Port LEDs Not On" on page 7-2. - Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router. Troubleshooting 7-7 v1.0, May 2006

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DG834N RangeMax NEXT Wireless ADSL2+ Modem Router Reference Manual
Troubleshooting
7-7
v1.0, May 2006
•
Your computer may not have the wireless modem router configured as its TCP/IP wireless
modem router.
If your computer obtains its information from the wireless modem router by DHCP, reboot the
computer and verify the wireless modem router address as described in
“Preparing a Computer
for Network Access:” in Appendix B
.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your computer.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
1.
From the Windows toolbar, click the Start button and select Run.
2.
In the field provided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3.
Click OK.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
–
Make sure the LAN port LED is on. If the LED is off, follow the instructions in
“LAN
or Internet Port LEDs Not On” on page 7-2
.
–
Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.