Netgear PS121v2 PS121v2 Reference Manual - Page 46

No lights are lit on the print server, Printing Errors, The printer is printing \ - problem

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NETGEAR USB Multifunction Printer Server PS121v2 User Manual No lights are lit on the print server It takes a few seconds for the status light to be lit. Wait a minute and check the status light on the print server. Printing Errors The printer is printing "garbage" characters If the printer does not match the printer driver in the operating system, then run the Add Printer Wizard. Windows error message appears when printing Consult Windows help. The print server is not found Make sure you can access other places from your computer. If you cannot, then troubleshoot your computer or Internet connectivity. If you are running a software firewall, disable it. This includes the Windows XP firewall - which may have been turned on during Windows upgrade or installation without you being aware of it. Nothing is printing • Try printing from another computer. If this is successful, then there is a problem with your computer configuration, not the print server. Consult the computer and operating system documentation. • Turn off the print server, then turn it on. Test whether the print server works. • If the printer does not match the printer driver in the operating system, then set up the print server using the PS121v2 Resource CD. See "Set Up Each Additional PC to Use the PS121v2" on page 2-5 • Disable the printer's bidirectional feature, if it is turned on under Windows 98SE or Windows ME. 4-2 Troubleshooting v2.0, April 2007

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NETGEAR USB Multifunction Printer Server PS121v2 User Manual
4-2
Troubleshooting
v2.0, April 2007
No lights are lit on the print server
It takes a few seconds for the status light to be lit. Wait a minute and check the status light on the
print server.
Printing Errors
The printer is printing "garbage" characters
If the printer does not match the printer driver in the operating system, then run the Add Printer
Wizard.
Windows error message appears when printing
Consult Windows help.
The print server is not found
Make sure you can access other places from your computer. If you cannot, then troubleshoot your
computer or Internet connectivity.
If you are running a software firewall, disable it. This includes the Windows XP firewall — which
may have been turned on during Windows upgrade or installation without you being aware of it.
Nothing is printing
•
Try printing from another computer. If this is successful, then there is a problem with your
computer configuration, not the print server. Consult the computer and operating system
documentation.
•
Turn off the print server, then turn it on. Test whether the print server works.
•
If the printer does not match the printer driver in the operating system, then set up the print
server using the
PS121v2
Resource CD
. See
“Set Up Each Additional PC to Use the PS121v2”
on page 2-5
•
Disable the printer's bidirectional feature, if it is turned on under Windows 98SE or Windows
ME.