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Netgear R8000 User Manual - Page 155

Troubleshooting

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15. Troubleshooting 15 This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. This chapter contains the following sections: • Quick Tips • Troubleshoot with the LEDs • Cannot Log In to the Router • Cannot Access the Internet • Changes Not Saved • Wireless Connectivity • Troubleshoot Your Network Using the Ping Utility 155

Section	Page
Nighthawk X6 AC3200 Tri-Band WiFi Router	1
Contents	3
1. Hardware Setup	8
Extend the Antennas	9
Top View	10
Rear Panel	11
Turn the LEDs On or Off	12
Position Your Router	12
Cable Your Router	13
2. Connect to the Network and Access the Router	14
Wired Connection	15
WiFi Connection	15
Label	16
Types of Logins	16
Use an Internet Browser to Access the Router	16
NETGEAR genie Automatic Internet Setup	16
Log In to the Router	18
Change the Language	18
Access the Router with NETGEAR genie Apps	19
3. Specify Your Internet Settings	20
Specify an Internet Connection Without a Login	22
Specify an Internet Connection That Uses a Login	23
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Detect for an IPv6 Internet Connection	26
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 Fixed Internet Connection	31
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	34
Change the MTU Size	36
4. Optimize Performance	38
Wi-Fi Multimedia Quality of Service	40
5. Control Access to the Internet	41
Allow or Block Access to Your Network	44
Manage Network Access Control Lists	46
Use Keywords to Block Internet Sites	47
Delete Keywords from the List to Be Blocked	48
Block Services from the Internet	48
Schedule When to Block Internet Sites and Services	50
Avoid Blocking on a Trusted Computer	51
Set Up Security Event Email Notifications	52
6. Tri-Band WiFi Connections	54
How Tri-Band WiFi Improves Speed and Performance	55
Load Balancing	57
Benefits of Tri-Band WiFi	58
Smart Connect	59
Enable or Disable Smart Connect	59
Beamforming	60
Implicit Beamforming	61
7. Share USB Devices Attached to the Router	62
Access a USB Device on the Network	63
Back Up Windows Computers with ReadySHARE Vault	64
Back Up Mac Computers with Time Machine	65
Set Up a USB Hard Drive on a Mac	65
Prepare to Back Up a Large Amount of Data	66
Use Time Machine to Back Up onto a USB Hard Drive	66
Control Access to the USB Device	67
Add a Network Folder on a USB Device	71
Edit a Network Folder on a USB Device	72
Approve USB Devices	72
8. Access USB Devices Through the Internet	75
Set Up FTP Access Through the Internet	76
Access USB Devices Through the Internet with FTP	77
Dynamic DNS	78
Your Personal FTP Server	78
Set Up a New Dynamic DNS Account	79
Specify a DNS Account That You Already Have	80
Change the Dynamic DNS Settings	82
Set Up Your Personal FTP Server	82
9. Use the Router as a Media Server	83
Play Media from a USB Device on TiVo	86
10. Share a USB Printer	89
Download the ReadySHARE Printer Utility	90
Install the ReadySHARE Printer Utility	91
Use the Shared Printer	92
View or Change the Status of a Printer	93
Use the Scan Feature of a Multifunction USB Printer	94
Change NETGEAR USB Control Center Settings	95
11. Network Settings	97
Set Up a Default DMZ Server	99
Change the Router’s Device Name	100
Change the LAN TCP/IP Settings	100
Specify the IP Addresses That the Router Assigns	102
Disable the DHCP Server Feature in the Router	103
Reserve LAN IP Addresses	104
Use the WPS Wizard for WiFi Connections	106
Specify Basic WiFi Settings	106
Change the WiFi Mbps Settings	108
Change the WiFi Password or Security Level	110
Set Up a Guest Network	111
Control the Wireless Radios	112
Use the WiFi On/Off Button	112
Enable or Disable the Wireless Radios	113
Set Up a Wireless Schedule	114
Specify WPS Settings	115
12. Manage Your Network	118
View Router Status	122
Display Internet Port Statistics	122
Check the Internet Connection Status	124
View and Manage Logs of Router Activity	125
Monitor Internet Traffic	126
Custom Static Routes	127
Set Up a Static Route	128
Edit a Static Route	129
Delete a Static Route	130
View Devices Currently on the Network	130
Manage the Router Configuration File	131
Back Up Settings	131
Restore Configuration Settings	132
Erase the Current Configuration Settings	133
Remote Management	133
13. Use VPN to Access Your Network	136
Install OpenVPN Software on Your Computer	138
Use a VPN Tunnel	141
Use VPN to Access the Router’s USB Device and Media	142
Use VPN to Access Your Internet Service at Home	143
Set Up VPN Client Internet Access in the Router	143
Block VPN Client Internet Access in the Router	144
Use a VPN Tunnel to Access Your Internet Service at Home	144
14. Specify Internet Port Settings	146
Add a Custom Port Forwarding Service	148
Edit a Port Forwarding Service	149
Delete a Port Forwarding Entry	150
Application Example: Make a Local Web Server Public	150
Set Up Port Triggering	151
Add a Port Triggering Service	152
Enable Port Triggering	153
Application Example: Port Triggering for Internet Relay Chat	153
15. Troubleshooting	155
Sequence to Restart Your Network	156
Check Ethernet Cable Connections	156
Wireless Settings	156
Network Settings	156
Standard LED Behavior When the Router is Powered On	157
Power LED Is Off or Blinking	157
Power LED Stays Amber	157
LEDs Never Turn Off	158
Internet or Ethernet Port LEDs Are Off	158
WiFi LED Is Off	158
Cannot Log In to the Router	158
Cannot Access the Internet	159
Troubleshoot PPPoE	160
Troubleshoot Internet Browsing	161
Changes Not Saved	162
Wireless Connectivity	162
Troubleshoot Your Network Using the Ping Utility	162
Test the LAN Path to Your Router	163
Test the Path from Your Computer to a Remote Device	163